Chris Pennington | Page 9

I was able to make an appointment for the next day and all the work was done with expedience. The bill was large, but the service dept. honored the discount tickets I had previously received, so I was sat all the work was done with expedience. The bill was large, but the service dept. honored the discount tickets I had previously received, so I was satisfied. The car is running well. More

by IBROD Verified Customer Verified Customer

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Insanely high labor rates. . 730 appt ..didnt leave until 11.. they made me pay for a new part that was revised under a service bulletin . 730 appt ..didnt leave until 11.. they made me pay for a new part that was revised under a service bulletin More

by keenan.wiggins Verified Customer Verified Customer

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Excellent service as always. Friendly staff, quick turnaround, and my car runs perfectly. Highly recommend! Friendly staff, quick turnaround, and my car runs perfectly. Highly recommend! More

by Jbclark29 Verified Customer Verified Customer

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Experimented team, very helpful. Schedule of the maintenance was on time. Great communication and updates via texts. Very nice and comprehensive report with pictures at the end o Schedule of the maintenance was on time. Great communication and updates via texts. Very nice and comprehensive report with pictures at the end of the reparation. More

by ziad.abou Verified Customer Verified Customer

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Very pleasant advisor and nice waiting area. wait time was exactly as promised. Very satisfied. wait time was exactly as promised. Very satisfied. More

by TCOLE4238 Verified Customer Verified Customer

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Good overview of potential issues with truck after hitting deer. Liked the video walk through by service technician. hitting deer. Liked the video walk through by service technician. More

by Rodger Johnson Verified Customer Verified Customer

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The dealership isn’t the problem it’s just certain service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center an service advisors who are the issue Chris Pennington one of the worst service advisors I had ever dealt with he giving the Jim Ellis service center and Jim Ellis in general a bad look. He definitely needs to be retrained on how to communicate with customers and even with workers. He has a very condescending attitude with customers and employees in the presence of customers. He has to understand what stands one service department apart from other service departments is the customer service that’s what keeps customers returning and driving miles and miles away passing other service departments to receive excellent customer service and quality work. More

by JC Verified Customer Verified Customer

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Easy and quick as always. Was able to make an appointment for the next day and it was ready on time Was able to make an appointment for the next day and it was ready on time More

by Smilingindunwoody Verified Customer Verified Customer

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I reached out to the Hendricks GMC dealership where I purchased my car several months ago to schedule an appointment in the service department and they told me it would be several days in the shop. They purchased my car several months ago to schedule an appointment in the service department and they told me it would be several days in the shop. They said that they do not offer any loaners or rental cars through their dealership so I would have to make arrangements outside of their dealership. I called Jim Ellis GMC and they could not have been any more accommodating and nice to me, even arranging for a rental car through their dealership for me since my car was still under warranty… I have only had it for four months. I had the worst experience with Hendricks GMC and truly wish I had purchased my car through Jim Ellis GMC More

by nitatonne Verified Customer Verified Customer

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Great experience from start to finish! Highly recommend.. will definitely get all service on this car done at this dealership. Highly recommend.. will definitely get all service on this car done at this dealership. More

by andy.litvak Verified Customer Verified Customer

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