Chris Proctor | Page 2

I called the store early Saturday morning to schedule the demo with eric Tyler and Within 30 minutes back at the store we talked through the deal and ended up with an agreement. straight talk resulted in a v demo with eric Tyler and Within 30 minutes back at the store we talked through the deal and ended up with an agreement. straight talk resulted in a very positive outcome More

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Keri was amazing! She made buying my first car so easy, she was so helpful in every aspect. The process was so quick and efficient! Very happy with my new car. she was so helpful in every aspect. The process was so quick and efficient! Very happy with my new car. More

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I had an amazing expiration buy from Eric, he was professional and very honest through the process. Would love to see him for future purchases. Thanks! professional and very honest through the process. Would love to see him for future purchases. Thanks! More

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Everyone here... rocks! From the time I purchased my car at Lia, EVERYONE associated with this dealership have been fantastic. From Anthony (salesman) to Bill (finance) to Ni From the time I purchased my car at Lia, EVERYONE associated with this dealership have been fantastic. From Anthony (salesman) to Bill (finance) to Nikole & Matt (in service), everyone is super cordial and informative about my needs. They don't try to stuff you with additional services when you don't need them... just plain and honest talk! More

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Could be the greatest car dealership ever! My sales person was Tony/Anthony. What a great guy. He explained everything to me I was in a Big help when I purchased the vehicle. I loved the sale My sales person was Tony/Anthony. What a great guy. He explained everything to me I was in a Big help when I purchased the vehicle. I loved the sale, the car, and the service. Everything was perfect. Tony deserves a raise! He is a great guy. Very knowledgeable and walked me through everything with my new vehicle. Thanks Tony!! More

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Great experience Keri is so kind and helpful; she addressed all my questions and concerns, even after bugging her! She got things done in a fast and timely manner; my Keri is so kind and helpful; she addressed all my questions and concerns, even after bugging her! She got things done in a fast and timely manner; my car was spotless when i picked it up. Great experience and I love my car! More

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Great experience Great customer service and great dealership! I purchased a car from here over a year ago and I get all of my work done here. I will not purchase a car Great customer service and great dealership! I purchased a car from here over a year ago and I get all of my work done here. I will not purchase a car from any other place! Thank you guys! More

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Great Experience! I went in with the hopes of buying my first new car. When I arrived I was greeted with a smile by Keri Kazalis and Christopher Proctor. They made ever I went in with the hopes of buying my first new car. When I arrived I was greeted with a smile by Keri Kazalis and Christopher Proctor. They made every step of the way easy and stress-free. They were very knowledgeable and were able to answer all of my questions and acknowledge all of my concerns. We were able to help me find the perfect car that fits all of my needs for an extremely reasonable cost. I couldn't be happier with my new car and the service I received when searching for it! I would highly recommend this dealership to a friend! More

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Positive experience A great low pressure experience, would certainly work with Chris and Eric again. The right car at the right price, after checking the pricing on li A great low pressure experience, would certainly work with Chris and Eric again. The right car at the right price, after checking the pricing on line the pricing came in just under the average. With the new technology in cars these days the sales team is more than helpful. They welcomed me to come back anytime as questions arise. I also had questions for our existing VW and the folks in the service we're more than helpful. More

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Poor sales manager; yelled at me and intimidated me tonight! I arrived to Lia VW today to sign papers and pick up a new Tiguan. My salesman Aaron (great) informed me when I was there on Saturday 9/23/17 that he I arrived to Lia VW today to sign papers and pick up a new Tiguan. My salesman Aaron (great) informed me when I was there on Saturday 9/23/17 that he would not be in today, but would arrange for my pick up/papers for today. I called earlier today and spoke with Bill to ask about insurance and confirm I was coming in tonight at 5:30 (as arranged with Aaron this past Saturday.) He was kind in sharing the needed information with me and when I hung up, I confirmed the 5:30 appt for tonight. When I arrived today, the staff (Kerri) welcomed me and told me that there would be a little bit of a wait, as they had deliveries or shipments and had been running behind. Kerri even went to show me my car to help pass the time. When it was approaching 7pm, I went to Mr. Proctor's office to inquire about the delay. He informed me they weren't even expecting me today. They were expecting me tomorrow. I told him that my understanding was that Aaron and I had set up the appt for this evening. He argued with me about this and I ultimately had to redirect him and tell him that would be more of an issue between he and his staff, but that I was interested in putting some momentum on my visit there today. Mr. Proctor began to yell at me that I had an attitude and he was clearly was attempting to intimidate me by the tone and volume of his voice. He became very scary to me at that point and I was astounded that he would treat anyone like that. When I spoke to Mr. Proctor I couldn't get him to turn away from his computer to look at me. He yelled at me for "barging" into his office (I knocked and said "excuse me") and he told me that I came into their dealership with an "attitude" today. He told me that they had "bent over backwards" to deal with me the other day when we were engaged in pricing of my lease. He told me that today they were "scrambling around" to fit me in since they were not expecting me. I took a couple pictures of staff in Mr. Proctor's office with staff sitting in chairs doing literally nothing. I was so very upset to see that, because it didn't feel like there was any "scrambling around." Mr. Proctor's yelling and intimidation of me became so irrational that I then requested to leave the deal and no longer lease a new vehicle from Lia VW tonight. He welcomed that request and when I asked for a refund of my deposit, he snapped at me that they were closed. Mr. Proctor lacked any level of professionalism and I was very scared by the yelling and intimidation. I beleive his staff were a little startled as well because they cleared the area pretty quickly when he raised his voice to me. While I was waiting for his staff (Kerri was great, Aaron was great on Saturday) to put my plates back onto my car, he was marching around telling his staff that it was easier this way anyways; clearly for me to hear. I am very concerned that Mr. Proctor used this kind of intimidation with a customer. I did not raise my voice to him at all and am dismayed about why he felt like he could treat me like this. Very disappointed in this man. I can only hope that his actions do not represent all of Lia VW staff! More

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