The dealership was fine, I was just shocked by the prices
since they were not listed online when making my appointment. I then had to change my plans around and did not end up getting the service I originall
since they were not listed online when making my appointment. I then had to change my plans around and did not end up getting the service I originally intended to get. The prices were all displayed on a board at the dealership which is perfect. I just wish I could see that online not a week later when I actually go in to drop off the car.
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by Butcher
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa, Did not see them
Sep 18, 2023 -
Greenway Kia East responded
We appreciate your feedback and sincerely apologize for any inconvenience and frustration with our pricing descriptions online. We will discuss this as a team to see what we can do to improve this, but we'd also like to see if there's anything we can do to help here. Please don't hesitate to reach out to me directly when you have a moment.
Thank you,
Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
I like them because they're knowledgeable, courteous,
the place is clean and attractive... they treat you as family
the place is clean and attractive... they treat you as family
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by ABIGAILMICHEL
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2023 -
Greenway Kia East responded
Abigail, we're delighted to know you felt like family at Greenway Kia East. Thanks for acknowledging our knowledgeable and courteous team!
I had to bring a car under warranty back for service 4
times, towing it three times because the transmission failed. Each time it was brought back engines lights on, the dealership they could find no issu
times, towing it three times because the transmission failed. Each time it was brought back engines lights on, the dealership they could find no issues with the car. Extremely frustrating.
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by Brewins0828
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 12, 2023 -
Greenway Kia East responded
We're sorry to read your transmission has failed several times. Our team aims for thorough diagnostics and repairs, and we can understand your frustration regarding the unresolved issues. I would like to step in and see if there's anything I can do. Please reach out as soon as you can so that we can discuss these concerns together.
Thank you,
Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
Sep 12, 2023 -
Brewins0828 responded
It would been good to hear from a manager when i asked to talk to one several times through this ordeal. Each time i asked, I should not have to leave a bad review online to speak to someone in charge.
It was a very easy car software upgrade and oil change
when you made online appointment about 1 month ahead.
when you made online appointment about 1 month ahead.
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by THDUONG01
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 11, 2023 -
Greenway Kia East responded
We're glad to know that your car software upgrade and oil change went smoothly at Greenway Kia East. Thanks for planning ahead with us, we appreciate it!
I’m really so happy with the service from the minute I
walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much.
walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much.
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by Ossama
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 10, 2023 -
Greenway Kia East responded
Ossama, we're delighted to know that you had a great experience at Greenway Kia East. Our team is always here to help with any issues you might have. Thanks for your kind words!
Fast and accommodating.
They got me in and out within only an hour or sommm
They got me in and out within only an hour or sommm
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by SB
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 10, 2023 -
Greenway Kia East responded
Thanks for leaving Greenway Kia East a five-star review! We are happy to hear our services were fast and accommodating. See you down the road!
I’m very satisfied with the work and treatment received
from the dealership staff. I was informed of the progress of my vehicle while I was waiting.
from the dealership staff. I was informed of the progress of my vehicle while I was waiting.
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by Congaman82
Service Price Transparency
Sep 10, 2023 -
Greenway Kia East responded
We're glad to know you had a satisfying experience with us at Greenway Kia East! Keeping our customers informed is part of the service we strive for. Thanks for sharing your feedback!
Very nice place to wait for the review to finish.
The attent was very nice and helped me with the coupons
The attent was very nice and helped me with the coupons
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by SPSAHOO300
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 08, 2023 -
Greenway Kia East responded
We're glad to know you had a pleasant experience at Greenway Kia East and found our team helpful. Thank you for your kind words, we appreciate it!
Horrible place to do business with.
No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong
No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong or how long it would take until the day it was fixed a week later (warranty issue, they ordered the part and fixed without telling me). When I picked up the car it was nowhere to be found. Walked around the entire lot only for them to tell me it was dead so the key alarm wouldn’t work, and it needed a jump so I couldn’t leave anyway. They told me the day before that I need a new battery soon so I declined getting it from them and would go elsewhere, never addressed the urgency that I needed it NOW. Why bother giving me the keys and let me wander aimlessly knowing it’s dead in a back lot and needed a jump start. Lazy, uncaring workers. This was a second chance visit after another similarly bad experience. Will never return here again.
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by MiniVanMom
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 08, 2023 -
Greenway Kia East responded
I'm really sorry to read about your experience. This is not the level of service we aim for and I apologize if our communication was lacking during your visit. We understand how frustrating this must have been, especially when it comes to something as important as your vehicle's maintenance. If you're open to discussing this further, please reach out at a time that works best for you so we can address any remaining concerns directly and personally ensure they are resolved moving forward. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
Sep 13, 2023 -
MiniVanMom responded
Hi Gina. Yes, I would love to speak about this. I have been calling you multiple times everyday since you left this message to no avail. You must think I'm crazy by now however I do have concerns that need to be addressed. Please call me ASAP.
Individuals are not welcoming and do not show any
interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil chan
interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil change or anything if that sort.
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by JOSE111
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Sep 08, 2023 -
Greenway Kia East responded
Jose, I'm sorry you were dissatisfied with your recent service visit. We aim for a high standard of customer service and it sounds like we've fallen short in this instance. Your feedback is valuable and will be used to improve our performance moving forward. If you're open to discussing this further or have any other concerns to share, please reach out to me at your earliest convenience.
Thank you,
Ginam Carpio - Service Manager
ginamcarpio@greenwayauto.com
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