Automatically checks for recalls and were fixed on the
same say. No need to schedule another appointment.
same say. No need to schedule another appointment.
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by CAREYFORD1432
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Nov 15, 2023 -
Greenway Kia East responded
We're glad to know you appreciated our efficient recall check and repair service at Greenway Kia East. We always aim for one-visit solutions! Thanks for the review.
They did the service of my kia sorento and forgot to put
one the lock nut.
one the lock nut.
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by ELIZABETHCHAMBERLY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Nov 17, 2023 -
Greenway Kia East responded
Elizabeth, we strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. We hope to have the opportunity to improve your experience with us next time. Please reach out to me if I can assist you now.
Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
I love the fact that the service was done in a good
timely matter. I really appreciate that. I used to have a Toyota every time I took for service they used to take hours to complete the service
timely matter. I really appreciate that. I used to have a Toyota every time I took for service they used to take hours to complete the service
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by GASCONMA
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Nov 10, 2023 -
Greenway Kia East responded
We're glad to know you appreciated our timely service at Greenway Kia East! We strive for efficiency in all we do. Thanks for choosing us over your previous experiences, and we look forward to serving you again soon!
Went for oil change yesterday and had to wait 2 hours
past my appointment time. The complimentary car wash took an extra hour and because I complained so adviser told he jumped me on line. After the $30.
past my appointment time. The complimentary car wash took an extra hour and because I complained so adviser told he jumped me on line. After the $30.00 oil change labor charge they charged me an extra $4.99 for storage and paperwork!!!!
Plus $6.80 shop charges. The mechanic did a good job and Matthew the service advisor was very nice. Wake up Greenway Kia East.
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by Richjenny
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Nov 10, 2023 -
Greenway Kia East responded
I'm so sorry to learn that your service experience took longer than anticipated and that the price was higher than hoped. We will be sure to take your feedback into consideration as we strive to improve moving forward. I'd like to step in and address your comments directly and see if I can help sort out any remaining confusion regarding payment. If you are willing, please give me a call. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com
Nov 08, 2023 -
Richjenny responded
I’m being honest with my visit experience.
The service provided by the dealer was fast and reliable.
This is what I needed.
This is what I needed.
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by toribio.ruben
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa, Shout out to Carlos Enrique too.
Nov 06, 2023 -
Greenway Kia East responded
Toribio, it makes our day to read that the Greenway Kia East team provided you with the service you needed! Thanks for stopping in and leaving us a five-star review. Safe travels!
Great service they always aim to please
Everyone is
informative, communicative and trustworthy, greenway auto group is all I trust in Florida
informative, communicative and trustworthy, greenway auto group is all I trust in Florida
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by austin5650
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Nov 06, 2023 -
Greenway Kia East responded
We're so glad to know you trust our team at Greenway Kia East for your automotive needs in Florida! Thanks for highlighting our service and communication. We appreciate the support!
From the time I got there to the end I was well taken
care of thank you Shelby
care of thank you Shelby
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by joegutz6263
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa, Shelby Josh
Nov 06, 2023 -
Greenway Kia East responded
We are glad to hear that Shelby took excellent care of you. Thank you for choosing Greenway Kia East!
Delearship is conveniently located right off 417.
It was very clean and complementary coffee was great
It was very clean and complementary coffee was great
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by Amy S
Other Employees Tagged:
Joseph Mnassa
Nov 03, 2023 -
Greenway Kia East responded
Amy, we're glad to know you found our location convenient and enjoyed the coffee at Greenway Kia East. Thanks for your positive feedback!
Excellent customer service, it was a great experience,
the agent was nice and helpful all the time. Definitely i will be back for mu next car.
the agent was nice and helpful all the time. Definitely i will be back for mu next car.
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by jorgegutierrez19
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Nov 02, 2023 -
Greenway Kia East responded
Jorge, we're delighted to know you had excellent customer service and a great experience with our team at Greenway Kia East. We look forward to assisting you again when it's time for your next car!
Almost 1 month to fix my niro software bugs and ac
problem, they parked my vehicle outside and returned it with a lot of leafs, a dent and dirty, worst, it's almost impossible to talk with the service
problem, they parked my vehicle outside and returned it with a lot of leafs, a dent and dirty, worst, it's almost impossible to talk with the service consultant, and they never called to share any update, the worst customer experience ever, don't recommend it at all, looking forward to trade to another brand, kia never anymore.
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by Vinicius
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joseph Mnassa
Oct 31, 2023 -
Greenway Kia East responded
Vinicius, I'm really sorry to read about your experience. It's clear we didn't meet expectations in terms of communication and vehicle care during its service period. We'd like the opportunity to make things right and restore your faith in us. Please reach out so we can address this situation directly with you - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com.
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