Chris Stark | Page 7

This was my first lease and the experience I had was exceptional. Great customer service and a straightforward process. I will sure recommend to my friends. Thank You! exceptional. Great customer service and a straightforward process. I will sure recommend to my friends. Thank You! More

by GYTMOR Verified Customer Verified Customer

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I needed an estimate on 🚘 I will sell. Chris took the time to examine it right away I learned a great deal from Chris and Tom . time to examine it right away I learned a great deal from Chris and Tom . More

by Honda owner Verified Customer Verified Customer

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simply the best place to go when you think of buying or leasing, I used this place now for 12 years for my business needs leasing, I used this place now for 12 years for my business needs More

by JAY78 Verified Customer Verified Customer

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Excellent Customer Service! We had a great experience buying car at Joyce Honda Certified cars department. Even after service was incredible. Special Thanks to Chris and Catherine for going Above and Bey buying car at Joyce Honda Certified cars department. Even after service was incredible. Special Thanks to Chris and Catherine for going Above and Beyond! More

by Akshay Verified Customer Verified Customer

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My dealer trey Johnson sold me on the car with his hospitality and knowledge of the car I was interested in. He helped me get back into manual cars and his recommendation of the 2019 civi SI was spot hospitality and knowledge of the car I was interested in. He helped me get back into manual cars and his recommendation of the 2019 civi SI was spot on! More

by Alejandro Lopez Verified Customer Verified Customer

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Chris and Milissa at Joyce were courteous and professional in the entire process. The experience was enjoyable and effortless. I highly recommend Joyce for a new or used vehicle, something about professional in the entire process. The experience was enjoyable and effortless. I highly recommend Joyce for a new or used vehicle, something about a family owned business makes you feel at home and comforting. More

by ROBCOLARDI Verified Customer Verified Customer

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Great Sales Experiene My salesman Ignacio Mercado and Chris Stark handled my purchase and accessorized my Ridgeline exactly to suit my needs. It was a pleasure to meet b My salesman Ignacio Mercado and Chris Stark handled my purchase and accessorized my Ridgeline exactly to suit my needs. It was a pleasure to meet both gentleman and also a pleasure to deal with people that knew their products and truly believed in their products. The finance person Andre Motone was also a pleasure to deal with. I’d highly recommend Joyce Honda and will be shopping there again. More

by JAMES137A Verified Customer Verified Customer

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They have amazing service and customer service. I can always get through to them no matter what. And they are very pleasant to speak with. always get through to them no matter what. And they are very pleasant to speak with. More

by JHOCH Verified Customer Verified Customer

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It is sad that I have to write a review like this with all that's going on. To begin on a positive note the dealership did try to reach out but we were unable to connect. Even though we could have done th all that's going on. To begin on a positive note the dealership did try to reach out but we were unable to connect. Even though we could have done through emails but decided the only way to communicate is through phone. Our schedules didn't connect because I am in the food business and we have meetings upon meeting due to the Corona. Enough said, this is my review. My first experience with the dealer was when I purchased the vehicle and took it home, it seemed like the brakes had a serious grind to it, almost metal on metal. I was told that the car was on the lot for a while and builds up rust on the brakes and condensation and they make noise. I found that hard to believe but I took the gentleman for his word. The next day it just didn't seem right at all, I told him that this could not be normal and I needed it to be checked. I brought it in and Chris, the salesman was extremely nice. After they drove it they kept the car and said they had to resurface the rotars. Since it it CERTIFIED used it was covered and didn't cost a dime. When picking the car up I asked the guy, the one with ink on his arms, that after resurfacing the rotars did you change the pads since there would be uneven groves on them. I snickered and said, of course what do you think. I said cool that's great and I went on my way after some small talk. Then there was the auto start that was installed, that makes no sense what so ever. If they would have told me how it operated, I would have never EVER have purchased it in the beginning. Who the hell wants an auto start that Everytime you open the door, besides the hatch the car shuts off. When picking my vehicle up, they were extremely busy and they told me here are the keys and they had no clue where the car was to go around the building and hold down the panic button. Taken back, I did so and went on my way. After getting home I had no clue on how to use it. I finally called back to the dealer and no one knew either and gave me the phone number of the guy who installed it. Calling the guy he was livid on them, first not showingwhere the car was, but not even showing me how to use it. He walked me through it, and I assumed he handled the issue with the customer service. When brining it to there attention they told me since I have a push button start that, that's how they operate. I told them its a stupid concept and why would I want to start my car twice every time I wanted to use it. Once to auto then twice to restart. What ever it was installed and what's done is done. Then my wife purchase a New Chevy Terrain, two months after and what do you know. Her auto start work just like I told Joyse it should that they said there is no way it could work like that. Auto start on, open door the car reads the FOB tap button and car stays on. So, either they bullsited me on this product or they have no clue what products are out there, or better yet they charge top dollar in a crap product. About, approx 3 or four months later I go to my first oil change. The people that check me in were curious and kind and very respectfull. A lady with golden blond hair takes care of me and she is VERY VERY nice. Her and Jasmine are really nice people. Caring understanding and respectful. After my first oil change they come out with a sheet to show me everything was ok but possibly need brakes....I thought that was insane and I told them the rotors and pads were done just alitlle bit ago. She said that's what the tech put down, and I could talk to him. He came out and express his opinion nicely and was taken back a little when I told him the rotars were cut with new pads. I told him I don't have the money to do it now and he was understanding and sent me on my way. Three months later or so I go for another oil change and the same nice lady takes care of me. She then tells me about now I need the brakes if they change the pads they need to resurface the rotors. This was insane I just got the car. I told her I was just laid off after 25years of work and money was really tight. She worked with me on the price and I said ok to change front and rear breaks and cut rotors again. Whole they had the car I asked them could they check drivers side window because it sounds like it's off track when lowering it. She said but of course. I chaulked it up as this is the price I pay for buying used and moved on now dumping 1k in the car. when I got home I called her right because I realize my cap for the lug nut was missing, the cap for the air thingy was missing and where they fixed the window, where it sounded it was off track, the inside panel was off slightly. She wanted me to come back right away and she was very apologetic. I told her it's not an emergency that it can wait till my next oil change, just calling to note my account. She was very nice and did so. Now I go for my next oil change, I am driving down the road and put my blinker on, and on the screen it says aiming failed. WTF, maybe a glitch idk whatever it is I will take care of this later. Corona comes school become off preparing everything and driving wife's car. Now it's Thursday two days after oil change running around girls basketball blah blah blah forgot to call and let them know. Set Alexa to remind me to call first and so I do. I call and tell them what I see on the display and ask them, is there anything I can do at home to fix this, because it's not an emergency and can wait till my next oil change. The lady put me on hold, and this is where my frustrations begin. John picks up and says after I ask him if there's anything I can do to fix it so I don't have to bother bringing it back. Right off the bat he says it will be 145$ to fix it. I said wait, what can you tell me what's wrong and explain to me what happen and why all of a sudden it's doing this. Well, you got a new mirror and it needs to be aimed and it will be 145$. Wait, what are you talking about, a new mirror I was just there for an oil change I didn't get a new mirror. Then he went on akin when I was there. I told you when I was, I just needed to know how to fix it and stop with the attitude. He them said the only way that this happens if you get a new mirror and they didn't calibrate the mirror. I said to him, I just told you I didn't get a mirror I just got an oil change are you listening to me. I said I can bring it in and you can see, right now, that it's not a new mirror that it's the original mirror that came with the car. Then he stated well maybe you brought it someplace and somebody bumped into it or a shopping cart rammed into it. Then I told him I thought the only way that this could happen is if I got a new mirror. now you're telling me that it could have been bumped and this could have happened. well, no matter what it's going to be $145 to fix. I said this is absurd you keep stating how much it is to get it fixed, and I'm calling out of respect to help try to fix this problem. He done stated again that he finds it hard to believe that I didn't get a new mirror. I was extremely hot because I felt that he wasn't listening nor he was believing me and calling me a liar I asked him for his name and he said John I asked him for his title he said a manager are you then, yes possibly could have been wrong, called him a real a****** that I've been in customer service for over 30 years and I've never treated a person like this in my life. I then told him he was extremely dismissive of the issue and wasn't even listening. Then I told him so you gave me two scenarios that it could have been bumped, I told him my experience from my last oil change where everything was forgotten, so maybe when they were rotating the tires maybe somebody bumped the mirror. He then went on saying oh now it's our fault. I said I did not call to blame anybody but you're the one now that's acting like a real jerk. I never called in the beginning to play the blame game but now all you care about is $145 and I'm not paying it. I said so now it's documented that this thing doesn't work a couple of days after getting an oil change so now I want it fixed. He said if you pay for it we can fix it. I called him again another a****** and he should never be a manager there. Then I hung up the phone. I then called the gentleman that sold me the car, Chris and told him what happened and I wanted to talk to Tom, Tom Starks his father. He was shocked upon what I told him, and he told me he has experience going into the car and the camera working, not my car, but going into a car and the camera working in 5 minutes later the camera not working without being bumped or anything. Now I want my camera to be fixed this is not a review to tell anybody to buy or not to buy from this facility it's just a review to open people's eyes. unfortunately the women that took care of me have to work in a place that possibly could drag them down. Because the service manager is a real jerk and has no clue on how to treat people. Again I will state they did reach out to me buy phone but things are crazy right now and I get it. Maybe after finally communicating with each other I will write another review on an update. But I could tell you one thing I will never get my car serviced in this facility again. There's a lot of other places can I can get an oil change from that I don't need this crap. Tom Starks and Chris Starks is a complete gentleman Jasmin and the lady with Blonde lady where awesome. Mr. Alfred has called back but we have yet connected. More

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Best experience always, no matter if you buying or leasing is always the best! It fits your budget, expectations and it makes you feel you are at home leasing is always the best! It fits your budget, expectations and it makes you feel you are at home More

by OLIVERFORMICOLA Verified Customer Verified Customer

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