Chris Stiles

This is my 6th vehicle purchase from Grubbs Infiniti. We've always had a great experience. In the sales side we always work with Chris Stiles and have always loved the experience. We enjoy the service de We've always had a great experience. In the sales side we always work with Chris Stiles and have always loved the experience. We enjoy the service department as well, and our service advisor Dany is always great and happy to help us. Thanks! More

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Greetings, I purchased a luxury car from Grubbs infinity (Grubbs Family of Dealerships) at 1500 HIGHWAY 114 Grapevine, TX 76051 on 6.15.2022 and it is been disappointing, dishonest, or deceptive to say the (Grubbs Family of Dealerships) at 1500 HIGHWAY 114 Grapevine, TX 76051 on 6.15.2022 and it is been disappointing, dishonest, or deceptive to say the least, I feel like I'm being bait and switched, things were said in the front end just to make the sale, numbers were agreed on, services and repair they agreed to make and now they are completely ignoring the promises that were made and what the sales team discussed with me. The first issue is, that we negotiated the car selling price from the advertised price of $54K to $51,800 which we agreed for the selling price, after I negotiated with Robert and Chris Stiles we also agreed to the trade value of my car of $28,580, which meant they should have sold me the car for $51,800 and use the positive equity of my trade of $5300 as a down payment which would reduce it to $46,500, but what they did instead is insert the positive equity of my trade into it, I didn't agree to it. The value we agree for my trade was $28,580 and the payoff was $23,000 approx. which means I'd have about $5300 to apply towards the negotiated sales price of the $51,800, the agreement was NOT $51,800 after the trade. I wouldn't agree to it after the trade because it'd actually raise the price to be more than the advertised car price of 54K instead of reducing it. Why would I negotiate and agree to a higher price than what was actually advertised? The total trade was supposed to be $28,580 and the 5300k would be reduced from the price not increasing. After we agreed on $51,800, they brought another paper and moved the numbers around, and added additional costs, when I asked to waive it they said they couldn’t, but when I asked again about why they moved it they said it doesn’t really matter it’s just their way to make the numbers work. I was uneasy but didn’t imagine they would use such deceptive tactics like that. When they sent me to another room for the finance department, I asked again why they switched the numbers on the different pages of the contract and the answer I received is that they need to do it to make it work but that it wouldn't make a difference for me. They used sales tactics and had me sign the papers saying I have nothing to worry about, this is deceptive and dishonest. When I asked the finance manager why the positive equity of the trade was added to the price and not deducted, he said again it’s just a way for them to do the numbers, that was a lie. Somehow after I negotiated a price of $51,800 and applied $5300 of positive equity, they charged me a total sales price of $72,200.04 (That’s outrageous) I'd like to correct this ASAP and apply the value of my trade to the $51,800 we agreed on. After the sale there was no one else to talk to and I was left trying to figure out what’s next, I’ve been trying to speak to someone in person ever since I purchased the car, but I keep getting the run-around. In addition to the financial issue, I'm still awaiting instructions about registration, plates, and the service they promised to provide. Both the salesperson and manager said there that there is a fee that I had to pay $1795 (by me) for a multipoint inspection and that this fee would be taking care of all the nicks externally and internally, they specifically said "since they were paid to do so" they'd go back to the repair team and have them fix it. I trusted that promise and Based on what they said, I didn't point out and inspected it in detail, but there are multiple leather rips and dings both inside and out that they both said it'd be taken care of, but now they are not willing to honor. Additionally, we agreed that they'd: Tint the all the windows, Buff Rear Bumper and detail the whole car inside and out, and buff the center console to remove scratches, they said they would fix the nicks and cuts in the leather and touch up paint chips inside and out. This is still outstanding. In addition to that they refuse to provide me with the floor mats the salesman Robert told me were in the back of the car, I specifically was told by the salesperson that it was in the back, and when I went to transfer my stuff from the old car to the new car the mats were not there, this is also misleading and dishonest. In addition to that, the USB isn't working, I can't even charge my phone or plug a GPS and the hooks are broken in the back lift of the trunk, when I asked the salesperson if there was anything wrong with the car prior to the sale, the answer was NO! No word about any of these things, nor about the broken windshield, and lots of convenient omissions. I understand this is a used car, but it's a luxury car from a dealership that claims it focuses on customer service and satisfaction and relationships. I didn't expect questionable or unethical practices and I certainly didn't expect to have to go back and forth to review like an attorney and fight for basic things they promised to fix, it's been over a week and a half now, and still no resolution, no one to talk to. After trying multiple times to get it resolves, calling and emailing, and even elevating it to a manager it hasn't been resolved, when I left a review to caution others, I received an email threatening that I won't receive service until the review was removed. This is not right I don't need to go through this and be bullied or held hostage because they are not honoring their promises and are being dishonest. I’m still left hanging, and I don’t know what to do next, they’re not resolving the issue and the manager left a message saying that this deal is “on hold’ (I’m not sure what this means) this has caused me an incredible amount of stress and anxiety and hours is spend trying to resolve it. Please help. I hope no one else needs to go through this. Thank you More

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Good service, very professional salesman, Jonte explained the features of the car detail very well, sale manager Chris was very nice, clean dealership, and made us feel welcomed. Arya, the finance manager wa the features of the car detail very well, sale manager Chris was very nice, clean dealership, and made us feel welcomed. Arya, the finance manager was very helpful and explained very well about the benefit of the car. More

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I’m at the end of my lease and I wanted to shop around to be sure I’d get the best price. I told the salesperson I’d like to finance at 48 months. No down payment. He brings me quotes for 60 and 72 months wi be sure I’d get the best price. I told the salesperson I’d like to finance at 48 months. No down payment. He brings me quotes for 60 and 72 months with $4000+ added. Not what I asked for. I then decided to ask for my odometer statement and lease buy out contract. He sends a second salesman. This guy tells me the $4000 is tax, title, and license. A lie. Again, I ask for the odometer statement and lease buy out contract. He sends a third man who lies the same lie. Tells me they can’t finance outside the dealership. I tell him then you are a middle man. I need to deal directly with Infiniti. I attempt to leave. He follows me to my car and keeps lying. I drive to Sewell, which is where I should have gone in the first place. Grubbs dealership is nice but the salespeople are pushy and the twist the truth. I felt like I was at a shady used car lot. More

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A Truly Amazing Experience Great customer service, no delays at any point during the car buying process. I live 5 hours away from Grubbs Infiniti. I made the trip there to trade Great customer service, no delays at any point during the car buying process. I live 5 hours away from Grubbs Infiniti. I made the trip there to trade in my vehicle, sign the pre-printed docs, went over the features and how-to's of my new 2016 QX60, and was on my way back home in an hour. Chris and Raza were excellent to work with and are very customer service friendly. Well done you guys!!! More

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Outstanding new car purchase experience We were in the market for a new QX60 and had researched the car at 3 different Infiniti dealerships. Our experience with Grubbs Infiniti was by far t We were in the market for a new QX60 and had researched the car at 3 different Infiniti dealerships. Our experience with Grubbs Infiniti was by far the best in terms of inventory available and more importantly, overall customer experience. After we submitted our online request, Chris Stiles contacted us immediately to confirm the car and options we wanted. His price quote was significantly better than anything we were quoted by other dealerships. We decided to drive down to Grubbs Infiniti and see if this was really realistic or not. We arrived at the dealer and were greeted by Chris and Raza, our Salesperson. The deal we received was exactly what was promised over the phone, there were no surprises whatsoever. We did our homework on this vehicle and we knew we were getting a great deal. We made our purchase and could not be happier with the overall experience, honesty and integrity we were shown by everyone at Grubbs Infiniti. It is so refreshing to be provided the best deal up front without all the haggling and back and forth dialogue that you usually encounter when purchasing a car. Special thanks to Chris, Raza and Amanda for a truly remarkable experience. We could not possibly be happier with our new car or our overall purchasing experience! Our loyalty is not easily given to a car dealership, it has to be earned, and you all have done that. We will definitely be back for all of our service and new car needs in the future! Thanks again for a terrific experience! More

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5th time Grubbs buyer WONDERFUL A big thanks to you Sayed for our 2nd successful transaction together in just the last few months! and to Chris for helping making our 5th Grubbs purc A big thanks to you Sayed for our 2nd successful transaction together in just the last few months! and to Chris for helping making our 5th Grubbs purchase a great one again! Chris and Sayed know how to please a buyer! Time, commitment and understanding are just three reasons this team continues to secure our purchases! Loyal Grubbs buyer right here!!!!! WTG team! Sincerely, Erin Bevins More

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Beautiful Dealership We went into Grubbs just to get an oil change and came out with a car for a test drive for 24 hours! Gene wanted to make sure that we liked the car be We went into Grubbs just to get an oil change and came out with a car for a test drive for 24 hours! Gene wanted to make sure that we liked the car before we bought it! I would recommend him for a hassle free, no pressure car buying experience! More

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Best car buying expierance ever! We were comparing several cars and price and manager Chris went above and beyond to help us find the best value!! I never thought I'd own an Infiniti We were comparing several cars and price and manager Chris went above and beyond to help us find the best value!! I never thought I'd own an Infiniti for that price!! Thank you so much guys! More

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Friendly people Went in for service on an infinity, looked at a comero wife showed up, left with a Lexus. Sayed and Chris were easy to work with and friendly. The nex Went in for service on an infinity, looked at a comero wife showed up, left with a Lexus. Sayed and Chris were easy to work with and friendly. The next car/ truck I buy, Grubbs is were I will go. Thanks guys. More

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