Chris Tandy

My original review outlined my negative experience with a previous sales rep at this dealership and the vehicle delivered to me. After reaching back out, I worked directly with Mr. Shuman who profusely apolo previous sales rep at this dealership and the vehicle delivered to me. After reaching back out, I worked directly with Mr. Shuman who profusely apologized about the situation and resolved the issues with the car promptly. He even covered the cost of the repair which was a very generous decision that I did not expect. The service department was incredibly responsive and Mr. Coyle kept me in the loop through the entire process. We've now had the car for a month since the repairs and it's been amazing. I totally understand mistakes can happen, but it's how you resolve them that matters most and CDJR of Tampa Bay exceeded my expectations and I was too hasty on my previous review. More

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I strongly caution anyone considering this dealership—or any affiliated with its parent company. What appears to be a competitively priced vehicle is, in reality, highly misleading. I inquired about a us any affiliated with its parent company. What appears to be a competitively priced vehicle is, in reality, highly misleading. I inquired about a used BMW listed at a fair market price. When I asked for the out-the-door total, the price increased by nearly $10,000. While about $3,300 was tax (which is expected), the remaining balance was made up of excessive, non-negotiable fees that were not transparently disclosed upfront. This is not standard practice—it’s a textbook example of a bait-and-switch approach. The most concerning part was the response from the sales manager. Instead of addressing the issue, I was given a condescending explanation about how “this is just how Florida works,” claiming all dealerships operate this way. That is simply not true. I’ve purchased and evaluated vehicles across Florida, and many dealers operate with far more integrity and transparency. One of the most ridiculous/scammy charges was a $3,000 “service fee” bundled with maintenance benefits that are completely irrelevant to out-of-state buyers like myself. I was told this fee was mandatory and non-negotiable, another clear indicator of a dealership prioritizing profit over honesty. Let’s be clear: if a vehicle requires thousands of dollars in hidden add-ons to reach the real price, then the advertised price is intentionally misleading. At the final number they presented, I could have purchased a newer, better vehicle elsewhere. Consumers should not accept this as “normal.” It’s not. It’s poor business practice. If you are a Florida resident, I would strongly encourage you to push for greater transparency and regulation around dealer fees. Practices like this erode trust and take advantage of buyers who expect straightforward pricing. Bottom line: avoid this dealership. There are far better options that value honesty, transparency, and customer trust. More

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Chris, Jan, and Tony were all amazing and super helpful through out the buying process through out the buying process More

by cspirio2018 Verified Customer Verified Customer

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Chris was very easy to work with, and all the other staff were very kind! Thank you A+ were very kind! Thank you A+ More

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