Chris Vecchiarelli

Good service, great people, did extra things and effort as they were needed for good auto operation. Will continue to use the service maintenance in the future. as they were needed for good auto operation. Will continue to use the service maintenance in the future. More

by shrannells Verified Customer Verified Customer

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ONLY BUY HERE IF YOU HATE YOUR LIFE, On 5/7/26, Being in the market for a new truck I spotted a Chevy Colorado 2018 on the website and after having an actual good meeting with my salesmen Jesse we test d in the market for a new truck I spotted a Chevy Colorado 2018 on the website and after having an actual good meeting with my salesmen Jesse we test drove the truck and not even 5 minutes into the drive the oil pressure sensor light came on and Jesse assured me that it would be taken care of and after expressing concerns about buying a truck with potential repair issues. Jesse told me that he would give me a contingent offer on the truck that if I didnt feel safe with the vehicle that I could back out of the deal and after speaking with him and the GM Denisse I felt like I was in trusting hands and they would take care of me. I signed on and financed the truck and they told me that it would take a couple days to fix the oil pressure sensor and it all sounded good to me, i felt safe that I could back out of the deal if the repairs werent met. I will be one to admit that I had actually went and bought another truck that better suited my needs and I was in contact with the dealership to tell them that I no longer needed their truck because I had found something else better and they actually were helpful to try and sell the truck to me to someone else and said I could always try and sell the truck personally if needed. I did push back that I wanted my money back and after speaking with Jesse and Denisse in person a couple days later and they said that I couldn't back out of the deal because they had fixed the trucks oil pressure sensor and it was all good to go and I couldnt just unwind the deal because I didnt want the truck anymore. It was definitely hard to hear but they did say the truck was ready to go and so I was willing to take the truck and try to sell it myself. on 5/20 I then took the truck and didnt even make it home and the oil pressure sensor came on. I alerted the dealership and brough it back the next day. I had now thought that the "We Owe" contingent on repairs on the contract and the trust I had built with the dealership would honor that I didnt feel safe in this vehicle and they have failed to properly do the repairs. Instead I was directed to the servixe manager Chris who is a nice gentlemen and was helping me with professionalism and he said he and his team would take a good look at it and make sure it is fixed. Over the next couple of days I was in touch with Chris and he was in communication what was wrong and insitied that it could be an issue with the timing and that the repairs were going smooth. He assured me that they had gotten everything taken care of and even driving it a good bit to make sure that there wouldnt be any issues with me taking it off their hands On 6/3 I had gotten a call from the dealership that the truck was ready go and I went to collect the truck and it had driven home ok but the next morning I had an early shift and on my way to work the oil pressure sensor light came on and noticed the engine start to feel a little funky and I pulled over because the car would no longer accelerate and then the engine failed to turn on, I had to call triple AAA to get the truck towed to their shop and walk to work which to mention I was caused to be late for. Later that day I called Chris and he had told me that they need to put in a whole new engine. I then told Chris that this is absoulety ridiculous and that I was assured by him, Jesse, and Denisse that this truck was safe and ready to go on 3 separate occasions. 6/4 I now needed a new car to drive around to get to work because (note i did mention earlier I had bought another truck but in a unrelated incident the other truck I bought from a private seller ended up getting in an accident and is currently under repair.) But while the truck from the dealership was under repairs I need a car to get around to work. Chris was nice enough to set me up with an extended test drive on a 21 Chevy Trax I had had it in my possession from friday to sunday with very little driving and the check engine More

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It was awesome and Chris was great to work with The service department is amazing to work with service department is amazing to work with More

by deenbil Verified Customer Verified Customer

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At first, I didn’t trust Rocky Mountain Auto Brokers from an experience a couple of years ago. But the latest interaction with Chris and Lucas restored my trust in this company again. an experience a couple of years ago. But the latest interaction with Chris and Lucas restored my trust in this company again. More

by AMcCormack Verified Customer Verified Customer

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Was only in for service, oil change, all good staff, pleasant experience overall, thank you. pleasant experience overall, thank you. More

by VRLOANS Verified Customer Verified Customer

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