"Follow up after Sale is not as Impressive"
Our daughter was in an accident which forced us to look for a vehicle before we had planned. We purchased a 2013 Toyota Rav 4 from RM Auto Brokers. Working with the Sales Rep to get the sale was not to painful. The follow up however was a little disappointing. When we purchased the vehicle we were told there was a recall that needed to be resolved and we were given only 1 key. They indicated that the records showed their were two keys but he needed to locate it. He also let us know he would get us information on the recall so we could get it taken care of. We left messages none of which was ever returned. We are now 6 months into the car and have also found out that one of the tires has a patched hole and may need to be replaced (not disclosed). We also took the vehicle to the Toyota dealership to resolve the recall.. This was done almost immediately upon getting the vehicle home because we wanted to ensure we had a safe vehicle our daughter was driving before we let her go. We never received a call back on our request for the recall information nor did they ever call to tell us they could or couldn't find the other key. While we were there we were also told by the Toyota dealership there was what appeared to be a rodent nest in the engine. This could not have been from our garage as our other cars are good and it was close to the purchase of the vehicle. Thus my opinion is they work very hard to impress you to get the sale and get you out the door; but once the sale is completed they do not take care to ensure the experience is completely positive. Overall we haven't had horrible issues with the used vehicle so we are happy with the car but we will have to spend the extra money to potentially replace a tire and get a secondary key.
"We came from Ohio to buy a used vehicle here. "
Joseph Attaway our sales rep was awesome. He picked us up from the airport an hour away in Denver as we came from Ohio to buy a 2000 Toyota Celica. The car was in pristine condition for an 18 year old vehicle. The interior looks amazing! We knew it looked good but it exceeded our expectations. Joseph was friendly and helpful, and the transaction was seamless and easy. Thanks for everything! We will enjoy our soon to be a classic little ride!
"Great Experience! "
Steve, Eddie and Bob worked with us to make sure we could get the car that we wanted! Eddie was very knowledgeable with all kinds of makes and models and was also very personable. We will definitely be back to work with them again when we need another car.