Chris Vella
Chris Vella at Don's Ford

Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.7
73 Reviews
4.7

73 Reviews

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73 Reviews of Chris Vella

September 11, 2025

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Employee Rating

Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

by CPLMELDOG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, John Mazza

Sep 12, 2025

Don's Ford responded

We are pleased to hear that your recent service experience exceeded expectations! Thank you for choosing Don's Ford and we look forward to working with you in the future.

August 19, 2025

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Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management More

by RSA12357
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Aug 20, 2025

Don's Ford responded

Thank you for sharing your feedback! We're thrilled to hear you enjoyed your experience with our team and our selection at Don's Ford. We hope to work with you again soon!

August 16, 2025

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Fast courteous service they were very quick with the repairs of my ford fusion se More

by LUIS41TORRES
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Aug 18, 2025

Don's Ford responded

It is wonderful that our team was able to deliver a quick and courteous service experience during your recent visit to Don's Ford, Luis. Thank you for taking the time to share your feedback with our team. We look forward to serving you again soon.

August 07, 2025

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I am VERY unhappy with the service! It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was fina More

by MARYANNE_MARSH
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: John Mazza

Aug 11, 2025

Don's Ford responded

Hi Maryanne, thank you for sharing your concerns and bringing this to my attention. I understand your frustration regarding both the scheduling delays and the damage to your driveway. I take situations like this seriously, and I’m aware we’ve already had someone inspect the area. I’ll be following up with that report and our team to make sure you receive a clear update and next steps. Please contact me directly so we can discuss the resolution timeline. Sincerely, Billy Melendez Service Manager bmelendez@carbonecars.com

July 31, 2025

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Ive used this service center several times now, and each time has been great. Easy to make appointments when needed ,turnaround time and quality of service is exceptional. Highly recommend. More

by bmoh8
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jul 31, 2025

Don's Ford responded

We're grateful for your continued trust in our service team and thank you for recommending Don's Ford! See you next time!

July 07, 2025

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They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. More

by JRWATKINS
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jul 08, 2025

Don's Ford responded

We appreciate you sharing your positive experience with us! Thank you for choosing Don's Ford and please let us know if we can be of service to you again!

June 25, 2025

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The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

by JNIGL1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jun 25, 2025

Don's Ford responded

Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!

June 18, 2025

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Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. More

by ksloma
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jun 18, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!

June 09, 2025

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Great service team. Made my appt and was taken in on time and work completed in a timely manner. More

by TOMAINOC13
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: James Marino, Billy Melendez, John Mazza , David Swald

Jun 10, 2025

Don's Ford responded

We always aim for timely service at Don's Ford, and your review means so much to us! Thank you for sharing your experience and come again soon!

May 23, 2025

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Employee Rating

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, John Mazza , Mike Hughes

May 23, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

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