Chris Vella
Chris Vella at Don's Ford

Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.7
65 Reviews
4.7

65 Reviews

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65 Reviews of Chris Vella

May 23, 2025

Dealership Rating
Employee Rating

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, John Mazza , Mike Hughes

May 23, 2025

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

May 23, 2025

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painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice More

by FTREVISANI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

May 23, 2025

Don's Ford responded

We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!

May 02, 2025

Dealership Rating
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Great salesman and great service department. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. More

by LINDABARBERIO
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

May 05, 2025

Don's Ford responded

Linda, thank you for recommending Don's Ford and sharing your positive experience with our sales and service teams! We're happy to know we've consistently met your car needs.

April 14, 2025

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Employee Rating

In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb More

by MATTGROSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 17, 2025

Don's Ford responded

Matt, We take safety very seriously, and it's troubling to hear about these issues with your vehicle. I would like to discuss this matter further and see how we can address it appropriately. Please reach out at your earliest convenience so that we can work towards a possible resolution together. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

May 02, 2025

MATTGROSS responded

I sent 3 emails and left one phone message. I waited a week. Don's never replied. We found other problems besides those listed.

April 14, 2025

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Very friendly and courteous. Mike and Valon gave us great service. Would recommend to others. More

by LOVEHORSES61
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Michael Concellia 5 Stars and Valon super

Apr 14, 2025

Don's Ford responded

Thank you for the positive review! Come see the Don's Ford team again soon!

April 13, 2025

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Employee Rating

Went out of their Way to help obtain a safe reliable vehicle.for me to drive.. More

by DEGNIJC
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Apr 14, 2025

Don's Ford responded

Thank you for the review! It was a pleasure assisting you!

April 11, 2025

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Employee Rating

Scheduled apt for 12:30 ,for an inspection I got there 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , The More

by kms
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Apr 11, 2025

Don's Ford responded

Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the unexpected delay at Don's Ford and appreciate your patience during this time. Your suggestion is valuable, and we'll work on improving our communication to better serve our customers in the future.

March 18, 2025

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Matt always provides great customer service and got my car in and out Fast, love dons ford More

by ORRFAMILY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza, Allen Hutchings

Apr 01, 2025

Don's Ford responded

Thank you for the review! We appreciate your support. Come see us again soon!

March 08, 2025

Dealership Rating
Employee Rating

I go to Don’s ford because of the friendliness and dependability. I feel confident in the service to my vehicle. The customer service is great, they pick up my vehicle and return it to my home after More

by JILLWAGNER2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Mar 10, 2025

Don's Ford responded

Jill, it's wonderful to hear that you appreciate the friendly and dependable service at Don's Ford. We're glad our team can make your experience convenient with vehicle pick-up and return! Thank you for choosing us!

February 23, 2025

Dealership Rating
Employee Rating

Very helpful in the buying and transferring of my vehicle to Dallas, Tx. And Nice More

by timika.sims
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 24, 2025

Don's Ford responded

Thank you for choosing Don's Ford! Come see us again soon!

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