Chris Vella
Chris Vella at Don's Ford

Chris Vella

Service Advisor

Don's Ford

5712 Horatio St
Utica, NY 13502

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4.6
77 Reviews
4.6

77 Reviews

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77 Reviews of Chris Vella

November 04, 2025

Dealership Rating
Employee Rating

Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs. More

by SRISUCCI0
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Nov 05, 2025

Don's Ford responded

We love hearing about your experience with our team! Thanks for choosing Don's Ford and for sharing your review. We wish you many safe miles ahead!

October 30, 2025

Dealership Rating
Employee Rating

Excellent service and very helpful with information about the car new tires are great thank you More

by FJNACK99
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 30, 2025

Don's Ford responded

Thank you for choosing Don's Ford and for leaving us such a kind review! It is our pleasure to provide excellent, informative service, and we appreciate you highlighting your experience with us in these areas. See you next time!

October 24, 2025

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Employee Rating

Pick up service is very convenient. A video from the mechanic describing the service and pointing this out is also a great part of the service. More

by WOLFGANG91
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Oct 24, 2025

Don's Ford responded

Thanks for sharing your feedback about our pickup and video service! We look forward to serving you next time at Don's Ford. Safe travels!

October 18, 2025

Dealership Rating
Employee Rating

I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in More

by SANFRAN3636
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: John Mazza

Oct 22, 2025

Don's Ford responded

We're truly sorry to hear about the prolonged issues you've experienced with your truck's repairs. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Your satisfaction is important to us, and we would like to assist you further. Please contact me at your earliest convenience so that we can discuss how best to resolve this situation. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 11, 2025

Dealership Rating
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Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

by CPLMELDOG
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Billy Melendez, John Mazza

Sep 12, 2025

Don's Ford responded

We are pleased to hear that your recent service experience exceeded expectations! Thank you for choosing Don's Ford and we look forward to working with you in the future.

August 19, 2025

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Employee Rating

Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management More

by RSA12357
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Aug 20, 2025

Don's Ford responded

Thank you for sharing your feedback! We're thrilled to hear you enjoyed your experience with our team and our selection at Don's Ford. We hope to work with you again soon!

August 16, 2025

Dealership Rating
Employee Rating

Fast courteous service they were very quick with the repairs of my ford fusion se More

by LUIS41TORRES
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Aug 18, 2025

Don's Ford responded

It is wonderful that our team was able to deliver a quick and courteous service experience during your recent visit to Don's Ford, Luis. Thank you for taking the time to share your feedback with our team. We look forward to serving you again soon.

August 07, 2025

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Employee Rating

I am VERY unhappy with the service! It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was fina More

by MARYANNE_MARSH
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: John Mazza

Aug 11, 2025

Don's Ford responded

Hi Maryanne, thank you for sharing your concerns and bringing this to my attention. I understand your frustration regarding both the scheduling delays and the damage to your driveway. I take situations like this seriously, and I’m aware we’ve already had someone inspect the area. I’ll be following up with that report and our team to make sure you receive a clear update and next steps. Please contact me directly so we can discuss the resolution timeline. Sincerely, Billy Melendez Service Manager bmelendez@carbonecars.com

July 31, 2025

Dealership Rating
Employee Rating

Ive used this service center several times now, and each time has been great. Easy to make appointments when needed ,turnaround time and quality of service is exceptional. Highly recommend. More

by bmoh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jul 31, 2025

Don's Ford responded

We're grateful for your continued trust in our service team and thank you for recommending Don's Ford! See you next time!

July 07, 2025

Dealership Rating
Employee Rating

They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. More

by JRWATKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Mazza

Jul 08, 2025

Don's Ford responded

We appreciate you sharing your positive experience with us! Thank you for choosing Don's Ford and please let us know if we can be of service to you again!

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