Chris Woodson

I found Dan to be rude. I recently bought a car I have not even had the car 2 months and 2 of the sensors fell out. He informed me that he can tell there was bumper work don I recently bought a car I have not even had the car 2 months and 2 of the sensors fell out. He informed me that he can tell there was bumper work done on the car. He then proceeds to tell me someone pushed the sensors out. When this was brought up to the sales manager the cost was covered at 100%. Minus my diagnostic fee (which I feel should be refunded seeing as this was a problem not fixed prior to purchasing the vehicle). While fixing the car they notice 1 of the other sensors was anchored wrong, so they repaired that one as well. When asked about the refund for the diagnostic fee he kept being adamant that someone pushed the sensors out. Common sense let's us know that all of the sensors were probably installed wrong with the bumper work when it was repaired. But the fact that he kept going back and forth with me really annoyed me. I was always taught with customer service the customer is always right. And who just walks up and push the sensors out of people cars. He comes off as a sleezy car repair man. I hate I will have to.deal with him regarding my car in the future. And they still have not refunded me my money. I appreciate that the used car sales manager Sonny heard my complaint, he is the reason the sensors were replaced free of charge. However I felt like he went to Brandon who sold me the car because he felt like I shouldn't be calling him. So I call Brandon regarding getting a refund and he states that Sonny says I need to contact the service department which I can appreciate that, he did his part I guess. I reach out to Chris the service manager and he can't return phone calls. It's realy simple if you ask me, for the price of that car I should not be spending that much money on it. It's not even 3 months old. More

Print