Chris Yslas | Page 12

Professional service at this dealership. The best experience we have had purchasing a vehicle. We enjoyed the clean and comfortable sales room and were impressed with the technology in sig The best experience we have had purchasing a vehicle. We enjoyed the clean and comfortable sales room and were impressed with the technology in signing the paperwork. William was very helpful in showing us all the details of the Tucson. More

by SteelerFan Verified Customer Verified Customer

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Christopher Bainbridge was knowledgeable and extremely helpful. He was available after the sale too. We appreciated the culture at this dealership. Everyone was helpful and pleasant. helpful. He was available after the sale too. We appreciated the culture at this dealership. Everyone was helpful and pleasant. More

by daflo4 Verified Customer Verified Customer

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No problems at all with our sales professional. Warning to snowbirds: Encountered time-consuming complications (due to dealership policy) in insuring and registering vehicle through Florida. Warning to snowbirds: Encountered time-consuming complications (due to dealership policy) in insuring and registering vehicle through Florida. More

by troy.fryeka Verified Customer Verified Customer

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No pressure. Very professional. Fast. Happy sales people. Sells excellent and amazing vehicles with great warranties. Very professional. Fast. Happy sales people. Sells excellent and amazing vehicles with great warranties. More

by INGRIDMCCALL57 Verified Customer Verified Customer

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I enjoyed working with Billy on the purchase of my first Hyundai. He was knowledgeable at the process was very smooth. Hyundai. He was knowledgeable at the process was very smooth. More

by KACROWN Verified Customer Verified Customer

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I regret ever stepping into the Hyundai of Fort Myers store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not hav store to purchase my Elantra. William Karrels waited until after my Credit was ran and Insurance was transitioned to advise me that he did not have a spare key for the car I had purchased. He told me I would need to contact the locksmith myself to obtain the key. I made several attempts to contact the locksmith without success. I informed General Manager, Jason Curie, Adan Hernandez, William Karrels,, and Jeffrey Simpson of the issue with ordering and cutting the key. They assured me the issue would be resolved. Last week, Adan told me the key would be ready on 1/10/25. I arrived for my third trip to the Dealership regarding this issue and was informed by Service that the key would not be ready. I have now been waiting 10 weeks for the spare key. This all could have been resolved if anyone mentioned above could have bothered to take 5 minutes to call the locksmith on my behalf, as the locksmith is contracted with Hyundai and not the Consumer. The locksmith's disinterest in my problem is completely understandable. Jason, Jeffrey, William or Adan all had an opportunity to make a difference with this specific Customer Service issue and simply could not be bothered. I've raised the issue with Jason and Jeffrey directly over the past several weeks and have received several hollow, meaningless words and a complete lack of accountability and action. They have been given every opportunity to "make good" on this issue over the last several weeks but simply have not actually done anything. I wasted two more hours at the Dealership today, my third wasted trip to the store since 10/31, including needing to take time off of work for this, and still do not have the key. Again, this is after I went out of my way to confirm everything would be ready today. Clearly, Hyundai, Jason, and his team simply do not care about their customers once they have received their Down Payment and Commission. The complete and utter disrespect that I have been shown at Hyundai since I made my $25,000 purchase is completely reprehensible. Particularly, considering how easy and uncomplicated this issue would be to resolve. I very much look forward to the day that I can trade the car back in so that I never have to do business with Hyundai of Fort Myers every again. More

by dforhecz Verified Customer Verified Customer

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Hyundai of Fort Myers is a beautiful dealership. The interior decor makes for a comfortable visit. They have a lot to offer in the way of beverages and snacks which is always nice. The interior decor makes for a comfortable visit. They have a lot to offer in the way of beverages and snacks which is always nice. More

by teresacole59 Verified Customer Verified Customer

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Tried getting service, no return call, no appointments, car broke down finally and roadside assistance helped. car broke down finally and roadside assistance helped. More

by TINARAYMOND Verified Customer Verified Customer

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There was no pressure, the salesman Billy was very knowledgeable and professional. They were focused on my satisfaction and genuine. They made sure everything was to my satisfaction before I left the knowledgeable and professional. They were focused on my satisfaction and genuine. They made sure everything was to my satisfaction before I left the dealership. More

by Rich Volpi Verified Customer Verified Customer

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The dealership had the car i wanted and the salesman was quicke to get the keys for my test drive . quicke to get the keys for my test drive . More

by ssouchik Verified Customer Verified Customer

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