Christian Sillas

Visiting from out of state. There is a known sensor issue on our 2013 Dodge ram. We had it fixed a few months ago, but it started acting up again. The sensor says its overheatin There is a known sensor issue on our 2013 Dodge ram. We had it fixed a few months ago, but it started acting up again. The sensor says its overheating, but them goes right back down again, so its simply a sensor malfunction. We were told at home this is the case. We have had a new thermostat, rad and lines installed this year. Anyways, we brought it in, explained it at length, and he pulled it is as 'vehicle overheating'. We explained AGAIN It is NOT overheating, the sensor is broken or its the lines. They kept it for 2 days, told us we needed a 15k repair on the engine, and charged us $250 for the inconvenience. Brought it to an independent the next day, the fixed the lines for $300. How can 2 shops run the same computerized 'tests' and it comes up as exactly as what we said it was at one place, and the other is a 15K engine repair? I appreciate the cool $250 you lifted out of my pocket for this though, totally fair. If you could not fix it, just say so. No ones paying a 15K engine repair on a 9k car and they know it. Looks like I'm just another customer in the long list of people they screwed over according to these reviews. AVOID. More

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BEWARE - DO NOT TAKE YOUR CAR HERE FOR SERVICE OR BUY A NEW CAR, AS THE SERVICE DEPARTMENT, WILL TRY TO TREAT YOU LIKE DIRT THE FIRST TIME YOU GO TO GET YOUR CAR SERVICED OR REPAIRED. ESPECIALLY, CHRIST NEW CAR, AS THE SERVICE DEPARTMENT, WILL TRY TO TREAT YOU LIKE DIRT THE FIRST TIME YOU GO TO GET YOUR CAR SERVICED OR REPAIRED. ESPECIALLY, CHRISTIAN, A CUSTOMER SERVICE REP, HIS MANAGER NATE, AND THE SALES MANAGER ERIC SEEM TO HAVE THE GREEN LIGHT FROM THE OWNERS (TOP DOWN)) TO GET AWAY WITH SAYING WHATEVER THEY WANT TO CUSTOMERS, FLAT-OUT - RUDE, MEAN, NASTY, AND WITHOUT ONE OUNCE OF EMPATHY. THE AGGRAVATION IS NOT WORTH EVEN ONE VISIT TO THIS SERVICE DEPARTMENT, I CAN IMAGINE THAT EVEN IMMEDIATELY AFTER YOU BUY YOUR CAR, BASED ON HOW I WAS TREATED AS A LIFETIME WARRANTY CUSTOMER.. More

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