Christina Serafin

Best possible dealer and service experience in the state continued, been a loyal customer for over 15yrs and on my 6th Audi. continued, been a loyal customer for over 15yrs and on my 6th Audi. More

by ETAI Verified Customer Verified Customer

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One of the easiest service processes ever. Called and scheduled service in under 2 mins. Dropped the car for service - the team did a thorough check and found some issues. Prioritized my servi Called and scheduled service in under 2 mins. Dropped the car for service - the team did a thorough check and found some issues. Prioritized my service because it was already getting to closing time. All this while I could wait in a nice waiting room and get my work done. Would definitely go back. More

by RAHUL.PILLAI08 Verified Customer Verified Customer

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Hidden fees for oil change was not clear until after the service was performed. Appreciate the convenience of the shuttle service to and from Audi. service was performed. Appreciate the convenience of the shuttle service to and from Audi. More

by KEITHGIVAND30 Verified Customer Verified Customer

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Excellent customer service and technician expertise. Only disappointment was lack of service loaner vehicles. Will definitely return for future services. Only disappointment was lack of service loaner vehicles. Will definitely return for future services. More

by JJM Verified Customer Verified Customer

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Best coffee in Flemington. Best parts department. Best service department Very pleasant to work with And get this they pick up the phone! Best parts department. Best service department Very pleasant to work with And get this they pick up the phone! More

by theamcaddict Verified Customer Verified Customer

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Always a positive experience Car was done very quick. No complaints or issues Well done No complaints or issues Well done More

by KLFESTE89 Verified Customer Verified Customer

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Always a pleasure Great communication. Like video communication with technician. Appreciated call from Christina about recommendation to replace blades Like video communication with technician. Appreciated call from Christina about recommendation to replace blades More

by KATHJOYAL Verified Customer Verified Customer

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The people are great at Audi Flemington the issue is with the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting m the systems. Service and Parts systems aren’t integrated and the customer experience is terrible as a result. When I first called about getting my a4 front camera replaced the service person was able to pull up my account using caller ID I think. Great experience. She transferred me to parts and it took 5 minutes for him to find me in the system. Once he found the part he had to leave me on hold to go back to service to get the cost of installing the camera and calibration. As my appointment approached service called and told me they needed me to email them the quote from Parts. I was also told I would have to pay for the part prior to service, but that didn’t happen. To be clear the people are not the issue. The lack of investment in a seamless system makes their jobs hard and the client experience frustrating for no reason. More

by KENHAAG70 Verified Customer Verified Customer

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Efficient, professional Great customer service and explains everything thoroughly Good knowledge and also good communication explains everything thoroughly Good knowledge and also good communication More

by charlenef721 Verified Customer Verified Customer

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Efficient, professional Great customer service and explains everything thoroughly Good knowledge and also good communication explains everything thoroughly Good knowledge and also good communication More

by charlenef721 Verified Customer Verified Customer

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