Chris Short

Ciocca Audi Volkswagen Porsche of Flemington responded

Good evening Mrs. Cunningham, I apologize if we let you down. I dont think you and I interacted in any way, but I see you tagged me in this review so I wanted to reach out. Im very happy to hear that you got your video, and the car was serviced properly as it has been over the last 20 years of service I have provided you. Unfortunately the tariffs and oil prices in this economy has increased about 25% for VW and despite our best efforts to keep things as affordable as possible, you will see that the local dealership pricing has gone up dramatically compared to the last couple of years. We will of course honor VW coupons, but we are limited in our control of the commodities and inflation, and we hope that the new factory being built in the US and the reduction of oil prices will help soon. As for the car wash, we are in the middle of construction, and its not resdily accessible right now. I apologize if that wasn't explained, but we are working on an alternative solution from now until about July/August when the new facilityis complete. Unfortunately, we will not be able to wash cars, but I assure you its for a positive reason Again. Im glad the service went well, the video and staff were great, we were able to help with the price of the service and you had an overall great experience aside from the carwash. If there is anything I can do to help and turn the situation from 3 stars to 5 stars... please let me know and I apologize again. Chris Short 908-782-6578 908-782-6603 Cshort@cioccaauto.com

Ciocca Audi Volkswagen Porsche of Flemington responded

We're glad our team consistently keeps you informed about your Volkswagen Jetta's service and expected completion time. Thank you for the five-star rating!

Ciocca Audi Volkswagen Porsche of Flemington responded

Your praise for Christina’s helpful and dependable care reflects the level of service our service department aims to deliver. Knowing you travel from Bethlehem for maintenance on your 2015 Audi Q5 underscores the confidence she builds. Hearing that you trust Christina means a great deal to our team.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that Christina’s honesty and our detailed video updates made your service experience on your Audi S5 clear and informative means a lot to our team. Thank you for the five-star rating and your kind words.

Ciocca Audi Volkswagen Porsche of Flemington responded

We’re glad your Audi SQ5 was fixed correctly the first time and on schedule. Your recommendation means a lot to our service team.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that our attentiveness and quick updates during your Audi Q8 service made you feel at ease means a lot to our service department. We look forward to providing the same clear communication and dedicated care on your next visit.

Ciocca Audi Volkswagen Porsche of Flemington responded

Hearing that Christina’s attention to detail met your expectations means a lot to our service team. We’re glad the maintenance on your Audi A5 Sportback went well for you.

Ciocca Audi Volkswagen Porsche of Flemington responded

Hearing that you appreciated having the adjustment done at no cost means a lot to our service team. We’re glad your Volkswagen Atlas service went smoothly.

Ciocca Audi Volkswagen Porsche of Flemington responded

Thorough attention to detail is at the heart of how our service department operates. Knowing your Audi A4’s backup light is working perfectly again thanks to our cleaning out debris and tightening the bulb means a lot to our team. We appreciate your exclusive loyalty for both of your Audis and your kind words about our friendly, helpful staff.

Ciocca Audi Volkswagen Porsche of Flemington responded

Knowing that Anthony’s expertise and friendly approach stood out to you during the service on your Volkswagen Beetle is rewarding. Your recommendation means a lot to our service department.