Christina Serafin

The magic of a great dealership is the people in it. I am an 88-year-old man who is retired, and Flemington Audi made me very happy with a 2019 Audi e-Tron. Everyone from Peter Costigan, Nick Scheetz, Victor Belisle, Jon Budd, Chris Short, Christina Serafin, Carlos D’Oleo, & Richard Karas, helped me get the car I fancied since December 2018. At first, back in 2018, I thought I could not get the e-Tron under my garage. Somehow, I was under the impression that the height of the car [according to the specs as I understood it] into my garage. The magic of this dealership is the people in it. Victor Belisle took me home and showed me how easy it was to do it. I finally realized that the car could go up and down a few inches because it has air suspension. After that, he took me back to the dealership. Peter Costigan [Sales Mgr.] realized I would be looking for a new car, made a reasonable offer, and took the steps necessary to get the car; Nick Scheetz, was my salesman, and his patience and instinct completed the sale, with the help of the Jon Budd [Bus. Mgr.], Richard Karas [salesman that I met in early 2019 and told me the dealership would help me]. Chris Short [Serv. Mgr.], Carlos D’Oleo, and Christine Serafin all, and many others I did not see, worked as a team to help me in many ways see what I knew, that the dealership’s people is what makes this dealership extremely outstanding.

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This is the 3rd car I have purchased from Flemington Audi and Ron Neall. He and Doug Mathewson have gotten to know my family and take a real interest in us and our automotive needs over the years. The Audi product speaks for itself but it is the personal care of the people at the dealership that make a difference. In addition to Ron and Doug, Rob Barcellona, Jon Budd and the entire service team led by Chris Short are stellar. They all make sure you are completely satisfied with all facets of the purchase and work hard to make sure you are.

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Larry, Jorge and Jon are extremely professional, accommodating and fair. Another flawless experience with Flemington Porsche / Audi. Larry Schulman is the best and has helped us with Porsche and with Audi.

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i I enjoyed working with my salesman Nick. He was patient through my numerous requests for test drives, e-mail requests, phone calls and negotiation process. He is knowledgeable, honest and a real professional. This is now my 3rd purchase of an Audi/VW and i am very satisfied as a customer. The service team is equally high caliber.

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I blew out my left front tire on Saturday on my way to an appointment. I wasn't sure if I had Audi Care or if I should call my insurance company for roadside assistance. So, of course, I did what I always do and called Christina at Audi. Yes, I had Audi Care. They came within 30 minutes and put the spare on my car. And then Christina OFFERED to squeeze me in and put my summer tires on that very day. But this is typical for Christina. I've been a customer of hers for at least 5 years now and she is always accommodating and pleasant and willing to go above and beyond. Everyone in the service department is a pleasure to work with. When you buy/lease a car, some people don't think about the cost and efficiency of the service of that car. I think the most important part of buying/leasing a car is knowing that the service department is accommodating, efficient and cost sensitive to the buyer. It is just one of the reasons I choose Flemington Audi. Thank you! Cathy L.

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In the middle of hosting her little girl's birthday party, Christina checked up on how I was doing hours after my panicked "think I might have a flat" phonecall to Flemington Audi's service dept! I've known her for what is now years. She is more than the friendly face that greets you when you arrive there. Knowledgeable, personable and obviously customer service is her mantra. She personifies the genuine family-like helpful people who are Flemington Audi/VW.

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In servicing my 2016 Audi and leasing my new 2019 Audi both individuals provided friendly, patient, professional and quality service. I appreciate their commitment to providing good service

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Fourth car I have leased from this dealership. Never a surprise or hitch. Great follow through and honest pricing. No need to haggle. Highly recommend.

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John was the first salesperson I met and couldn’t have had a better experience. He was a good listener and realized what he needed to do to get the deal done.

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If you are in the market for an Audi, see Debbie Lotufo at Flemington Audi. Debbie is professional, knowledgable about her product, very amiable and straight forward. There is no "hard selling" here! Our family has purchased six Audis from Debbie, and she has also assisted us with the purchase of two Subarus and a commercial van in the last +/-10 years; she has never wavered in her commitment to making sure that each one of us has what we need and are looking for in our vehicles. Before I met Debbie, I used to dread going into a dealership to face salespeople interested only in getting me to sign on the dotted line through a process of wheeling and dealing in which there was no trust. Debbie is about the long term relationship and understands that many of her customers are also neighbors. Not only do I no longer dread the car dealership, but I also enjoy bumping into her at the local shopping center. We have also worked extensively with Doug Mathewson and Jon Budd, both of whom are also personable, consummate professionals. Like Debbie, they are straight forward and easy going, always making sure to educate us about our purchase and which options are best suited to our needs and lifestyles, without going overboard. Flemington Audi is a great place to buy a car and you might make a friend or two in the process!

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