I purchased my 2025 XT4 knowing the back up camera had to
be replaced. I purchased the car on a Saturday and I brught it back on Tuesday for the camera replacement. He gave ma a loaner and I was on my way.
be replaced. I purchased the car on a Saturday and I brught it back on Tuesday for the camera replacement. He gave ma a loaner and I was on my way. After I got my car back it has a severe rattle in the back near where the work was done and now I have to wait 2 weeks to bring it back because they didn't have a car loaner, however when they made the sale they made sure I would have a loaner. I called the salesman back to report the rattle which was a direct result from the repair and he just transferred me to the service department ths time. Service after the sale was not what I was expecting from Cadillac! It was seriously lacking in effort.
I bought a Cadillac XT4 but that was not an optin below on the make and model so I just chose Buick so I couild submit.
This is my 5th purchase from Tom Clark dealership - little dissappointed this time around.
More
by GWALL0
Verified Customer
Verified Customer
Nov 13, 2025 -
Tom Clark Auto Park responded
Thank you for sharing your experience. We understand that clear communication and timely service after a purchase are important to every customer. At Tom Clark Auto Park, we want every customer to feel supported throughout their service visit, and your feedback is valuable in reviewing how we handle post-sale repairs and loaner availability.
If you’d like to talk more about your experience, please feel free to reach out to us directly. Your trust matters to us.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Excellent dealership and service.
Would definitely recommend this dealership and Christopher. Easy and smooth buying process.
Would definitely recommend this dealership and Christopher. Easy and smooth buying process.
More
by kristen1.colopy
Verified Customer
Verified Customer
Nov 07, 2025 -
Tom Clark Auto Park responded
Kristen, thank you for your fantastic review! We're thrilled to hear that you had an excellent experience at Tom Clark Chevrolet and found the buying process easy and smooth. It’s great to know that Christopher made a positive impact during your visit. We appreciate your recommendation and look forward to assisting you again in the future!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Great.
Fantastic. First class. Top notch. Yep. That what I'm talkin bout. Ole Chris is a one of a kind
Fantastic. First class. Top notch. Yep. That what I'm talkin bout. Ole Chris is a one of a kind
More
by R.DICKENS
Verified Customer
Verified Customer
Nov 03, 2025 -
Tom Clark Auto Park responded
Thank you for your fantastic review! We're thrilled to hear that you had a first-class experience at Tom Clark Chevrolet and that Chris made a positive impact on your visit. We appreciate your kind words and look forward to seeing you again soon!
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Great service every time.
In and out with no hassle. Wouldn’t go anywhere else.
In and out with no hassle. Wouldn’t go anywhere else.
More
by 1891wsm
Verified Customer
Verified Customer
Nov 01, 2025 -
Tom Clark Auto Park responded
Thank you for your feedback! We’re glad to hear you consistently receive great service at Tom Clark Chevrolet and appreciate your loyalty. We look forward to seeing you again for your next visit.
Sincerely,
Tom Clark AutoPark Management | 940-591-9663
Chris and the whole team were absolutely fabulous from my
first call to vehicle pick up. The easiest and least stressful vehicle transaction I have ever had. Chris and the team are wonderful people an a pl
first call to vehicle pick up. The easiest and least stressful vehicle transaction I have ever had. Chris and the team are wonderful people an a pleasure to work with!!!
More
by lloyd11
Verified Customer
Verified Customer
Oct 05, 2025 -
Tom Clark Auto Park responded
Thank you for your wonderful review. Lloyd! It's great to hear that your experience with Chris and the team at James Wood Chevrolet Denton was the easiest and least stressful vehicle transaction you've ever had. We truly appreciate your kind words and look forward to assisting you again in the future!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Fast and easy experience straight to the point without
being pressured into a sale, would come back in the future
being pressured into a sale, would come back in the future
More
by n9twing
Verified Customer
Verified Customer
Sep 30, 2025 -
Tom Clark Auto Park responded
Thank you for your wonderful review! We’re thrilled to hear that you had a fast and easy experience at James Wood Chevrolet Denton without any pressure. We’d love to welcome you back in the future! If you need anything, don’t hesitate to reach out.
Sincerely,
James Wood AutoPark Management | 940-591-9663
Easy no hassle purchase experience.
Not pushy or rude. Quick financial department transaction Good selection and pricing.
Not pushy or rude. Quick financial department transaction Good selection and pricing.
More
by realtoddmartin
Verified Customer
Verified Customer
Sep 26, 2025 -
Tom Clark Auto Park responded
Thank you for your wonderful review, Todd! We're thrilled to hear that you had an easy and no-hassle purchase experience at James Wood Chevrolet Denton. Our team strives to provide a friendly and efficient atmosphere, and we're glad that you found our selection and pricing to your liking. We appreciate your feedback and hope to see you again soon!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Always ready to get to you when you drive up.
I love to see my name on the board.
I love to see my name on the board.
More
by CAROLONKERLEY
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2025 -
Tom Clark Auto Park responded
Thank you for your positive review, Carol! We at James Wood Chevrolet Denton appreciate your kind words and are thrilled to hear that you love seeing your name on the board. Our team is always here and ready to assist you. We look forward to your next visit!
Sincerely,
James Wood AutoPark Management | 940-591-9663
Wow!
I mean just WOW!!! What an experience! I'd cancel my next vacation just to spend a week at JWA! It was such an easy transaction! Chris Douglas is the
I mean just WOW!!! What an experience! I'd cancel my next vacation just to spend a week at JWA! It was such an easy transaction! Chris Douglas is the pinnacle of an elite professional in the car business. I will always buy from him as long as it's James Wood AutoPark! I highly recommend him!
More
by YouOweMe
Verified Customer
Verified Customer
Sep 01, 2025 -
Tom Clark Auto Park responded
Thank you so much for your wonderful review! We are thrilled to hear about your exceptional experience at James Wood Chevrolet Denton with Chris. It’s great to know that the transaction was easy and enjoyable for you. We’re grateful for your strong recommendation and can’t wait to assist you again in the future! Drive safe!
Sincerely,
James Wood AutoPark Management | 940-591-9663
The dealership is awesome.
But my negative review is with Chris Douglas. He never mentioned to me or the opportunity to accept or deny the add on ‘s he himself added to the loa
But my negative review is with Chris Douglas. He never mentioned to me or the opportunity to accept or deny the add on ‘s he himself added to the loan. Example: Gap insurance, some other kind of insurance that cost $599 , something I didn’t need, no opportunity to negotiate the asking price for the vehicle. Once I told him I was putting $3 down and I would be back in to discuss the car on Monday. And on Monday my wife and I were set up to see the finance guy and at that time it was all about sign here sign there pace. And one other thing, I didn’t find out the vehicle I bought was involved in an accident with minor damage until 2 days later when I received the car fax report
Sure he found me a lower interest rate with EECU, compared to my approval letter from Bank of America.
Overall I’m just disappointed and dissatisfied the run of the mill type practice I experienced.
More
by sincy45
Verified Customer
Verified Customer
Aug 26, 2025 -
Tom Clark Auto Park responded
Thank you for sharing your experience with us. Our team appreciates your feedback and understands your concerns regarding the financing process and the add-ons that were presented. At James Wood Chevrolet Denton, we strive to be transparent in every transaction, and it seems that we did not meet your expectations in this instance.
Your comments about the negotiation process and the vehicle's history are important to us, and we would like the opportunity to address them further. Please feel free to reach out directly so we can discuss how to improve your experience. Thank you for considering James Wood Chevrolet Denton, and we hope to serve you better in the future.
Sincerely,
James Wood AutoPark Management | 940-591-9663