Christopher Gough | Page 6

I bought a 2023 2021 Volvo XC90 from this dealership, I had a great salesman and the car turned out great. I have had several service visits to this dealership in 1.5 years, and I have generally liked it h had a great salesman and the car turned out great. I have had several service visits to this dealership in 1.5 years, and I have generally liked it here. Today I decided to trade-in my Volvo for a new Volvo XC90. When I arrived at the dealership I was met by the salesman Chris Gough, he offered me a ride in the new Volvo XC90, we took a ride, I liked the car in general, but there was one thing that for me in the car is not acceptable to me the Start/Stop system, which I immediately told Chris. He said it could be fixed by installing a software upgrade from Polestar. When I asked how much it would cost, he said it didn't matter, he would fix it (his first lie). We went back to the dealership and started negotiating terms from the beginning he offered to buy the Polestar software for $1700 and also offered me an unnecessary warranty, I told him he promised to work it out and he removed the unnecessary warranty and the Polestar software and then my discount was reduced by $500. He explained that the discount was reduced because we would be able to do the credit at 3.99% (the seller's second lie). I was surprised since the promo interest is 4.99%, but he is a professional, he proudly said he had taken training at Volvo in March. I was approved for a loan, which was at 4.99% I was happy with it and decided not to revive. Everything was signed, license plates and registration were ready, my car was picked up and then it turns out that they CANNOT INSTALL POLESTAR. Because it's not out yet, nobody knows when it will be out. The test drive was around 12PM, we broke the deal at 4:30PM. Service man completely negligently screwed the rear license plates just to the paint on my car, no license plate frame. I lost a whole day to find out that Chris is either unprofessional and doesn't know anything about Volvo or a liar. I also wonder what they were trying to sell me for $1700 if they don't have this software. I want nothing more to do with Chris, this dealership or Volvo. More

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They were very efficient and helpful. Gave us great information. Would definitely recommend them to others. Gave us great information. Would definitely recommend them to others. More

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Very easy place to do business. Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close o Had great experience with General Mgr to agree on fair price and Chris Gough to do on-boarding of car. Also Finance Mgr stayed very late to close out deal. Overall excellent experience. More

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I had multiple dealer options for my Volvo purchase. I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase I solely chose Volvo of Lisle based on working with Chris Gough. He was more than a salesman but a trusted advisor during what was a major purchase for me. He surprised my wildest expectations. I strongly recommend Chris for a car purchase More

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Chris, Andreas, Sal & Freddy were awesome. Chris spent hours going over all the features of the new car and deserves a huge raise. Chris spent hours going over all the features of the new car and deserves a huge raise. More

by mjlindberg Verified Customer Verified Customer

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Working with Chris G was a pleasure! He is knowledgeable and worked hard to ensure I was buying the car that fit my needs and was within the price point I was looking. He is knowledgeable and worked hard to ensure I was buying the car that fit my needs and was within the price point I was looking. More

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Ashley was great to work with. She was very patient with me while I contemplated my options and made sure I had all the information I needed to make the right decision. She was very patient with me while I contemplated my options and made sure I had all the information I needed to make the right decision. More

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Leased my first Volvo and the process was seamless. Chris was super knowledgeable about the car and made sure to point out aspects to consider throughout the way that I wouldn’t have thought to ask. Gr Chris was super knowledgeable about the car and made sure to point out aspects to consider throughout the way that I wouldn’t have thought to ask. Great experience! More

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Nicely maintained but nothing spectacular. I dont have more words. Chris Gough was best thing about it I dont have more words. Chris Gough was best thing about it More

by cheryl2766 Verified Customer Verified Customer

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Overall excellent & courteous experience. Seamless teamwork from sales to management. Chris and Ashley were particularly knowledgable regarding technical and safety features. Both were ver Seamless teamwork from sales to management. Chris and Ashley were particularly knowledgable regarding technical and safety features. Both were very friendly and made the process stress free. Finacing took longer than we had anticipated with only one finance manager working that day. Otherwise, I would highly recommend this dealership. More

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