Christopher Gunst | Page 38

Christopher Gunst I was introduced to sales consultant Christopher Gunst no more than 30 seconds after I arrived at the dealership. I told him what I was looking for an I was introduced to sales consultant Christopher Gunst no more than 30 seconds after I arrived at the dealership. I told him what I was looking for and what I was willing to pay and he put me in a vehicle I'll probably drive until the wheels fall off. Overall great attentiveness by the staff ranging from reception all the way up to management. I went in looking to buy a truck and a couple hours later I was driving home in it. If you're looking for a positive car buying experience I would highly recommend this dealership. More

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Best experience ever First time leasing a car and it couldn't of been a better experience. Easy process, definitely will be back for future jeep leases. Thanks Chris! First time leasing a car and it couldn't of been a better experience. Easy process, definitely will be back for future jeep leases. Thanks Chris! More

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Responsiveness and Follow-Through Need Improvement My initial impression was very positive, but grew more negative over time. When I called the first time in early October I already knew I wanted to f My initial impression was very positive, but grew more negative over time. When I called the first time in early October I already knew I wanted to factory-order a 2015 Wrangler in a particular color and with specific options. I saw no reason to go to the dealership in person and wanted to do everything quickly and efficiently via phone and email, which was accommodated without issue. I appreciated this respect for my time. Chris G. was very helpful initially, calling and texting attentively as well worked through the order. Within a day my order was placed, deposit paid (quoted and agreed to $2,000 but $2,500 was charged, later corrected at my request), and estimated delivery was early-mid December. One open topic was my desire to have heated seats, which were unavailable as a factory-installed option on Sport trim Wranglers, even with the Willy's Package that I ordered. Chris and I talked, texted and emailed about this. I asked him to help find me a solution to have heaters added after the Jeep arrives from the factory. Because MOPAR hasn't offered a solution since MY12, aftermarket solutions needed to be explored. Chris said that a local shop they deal with could install one. I asked him to help coordinate this for me so that the installation could occur pretty much immediately upon arrival of my Jeep. I am sure there had to be no question about my expectations, because every time Chris and I touched-based after the order was placed I repeated my interest in this topic. He always promised to get back to me, which he never did. I was actually a bit astonished by his lack of follow-through on this matter, almost as if he willfully chose to forget about it immediately after communicating with me. There were actually a couple other examples of Chris' poor follow-up skills. One time when we talked on the phone he suggested I consider having the store install the MOPAR rear-view camera. I initially wasn't interested, but as he spoke about it I started to reconsider. I asked how much it would cost and he didn't have a figure to quote. I thought it funny that he would try to up-sell me without having even a rough number at the ready. He said he'd get me a price and let me know. Never did. Lost sale. To my pleasant surprise, the Jeep arrived about a month earlier then I was led to expect. By the time I went to the dealership for the first time to take delivery I had given up on Chris to help me with the heated seats. He was pleasant in person and did a walk-around of the vehicle. Fortunately I had prepared a checklist of all the Willy's Package extra parts that were included, because I discovered that the tow straps weren't put into the vehicle at the dealership, as they should have been. Chris took care of it without issue. The gas tank was also nearly empty. As a good practice courtesy, it should have been filled or I should have been given a voucher for a tankful. Derrick Brickhouse handled all of the paperwork. He had everything nicely prepared ahead of time and this part of the delivery process went smoothly, taking about 20 minutes or so. He did disappoint me several weeks later, however, when I left him a voice mail concerned that I had not yet received any correspondence from the financing bank. It had been a full month since I closed on the deal and I knew my first payment was coming up soon. I simply wanted him to assure me that I should get something soon and that he would check with the bank to make sure. He never returned my call. About ten days later I did finally received mail from the bank. But another dealer staffer with poor responsiveness, needless to say. I took delivery of my Jeep on a Friday and asked Chris if I could pick-up my plates and registration the following Friday, before going on vacation. I paid the dealership a $75 fee to handle this for me and thought it reasonable to request it be done within a week. I reminded Chris a few days later, again making clear my expectations. Friday came and went with no word from him. On Monday he texted me while I was on vacation that my plates were in and I could come get them. I responded to mail them to my home. Two more weeks went by and I still hadn't received anything. Thursday of that week I spoke with Chris and he THEN looked into the matter, discovering that the plates were still at the store. He said they would be sent and should arrive by Tuesday. I insisted that they be overnighted for Friday. They arrived Monday, nearly a month after I originally expected them. No sense of urgency. Or apology, for that matter. Finally, and what really motivated me to write this less-than-glowing review, is Chris' lack of appreciation for me sending a ready-to-buy prospect his way. When I took delivery of my Jeep I told Chris that a buddy of mine coincidentally was also interested in buying a new Wrangler. Even though I hadn't been overly impressed with Chris' skill as a salesperson, during the immediate euphoria of getting my new Jeep I generously volunteered to give my friend's name and phone number, a few details about what he was looking for, and encouraged him to reach out quickly. Less than two weeks later my friend bought his Jeep from Chris. I never received so much as a text message from Chris to simply thank me for delivering a hot prospect to him! It had to be the easiest sale of the year for him. Just really crappy salesmanship. I told my buddy afterwards that I regretted connecting him to Chris because he didn't deserve the sale. I'm a chump for rewarding poor service. More

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Excellent I came into Jeep looking to trade in my current car and begin leasing a 2015 car. I was happy with all the help from Jeremy and Chris. The two of them I came into Jeep looking to trade in my current car and begin leasing a 2015 car. I was happy with all the help from Jeremy and Chris. The two of them were able to show me all the benefits of the 2015 Cherokee which I loved. I'm so happy with my jeep and recommend this dealership to anyone looking to start leasing a car. Derrick was also great help with the conclusion of my sale, and telling me about all the add on packages I could add on with my lease. More

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Best customer service & the best Jeep dealership. This is my second jeep from this dealership and I can't say enough about them. Wonderful customer service, very professional and the best price for my This is my second jeep from this dealership and I can't say enough about them. Wonderful customer service, very professional and the best price for my new Jeep. I also use them for service and am very happy and highly recommend them. A big "thank you" to the incomparable Jay Murali, who helped with the financing with both my Jeeps. Chris Gunst, my amazing salesperson, always so polite with a smile on his face and so professional, with a tremendous knowledge of Wranglers. Derrick Brickhouse, who tirelessly explained all the different warranty packages and Cassandra Colletti. Thank you guys....I am so thrilled with my new Jeep......... More

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Best dealership experience to date I have always felt a little uncomfortable departing with my money at most dealerships, but not in this case. Chris Gunst, our saleperson, was both pr I have always felt a little uncomfortable departing with my money at most dealerships, but not in this case. Chris Gunst, our saleperson, was both professional and down to earth. He had an excellent knowledge of Jeep Wrangles, their options and variations over product line years, and he never at any time appeared to be trying to pressure us into making a deal. When it came time to close, Matt Velez in Finance was equally professional, and took the time to explain each extended warranty option without any hint of high pressure sales tactics so common at many dealerships. I will definitely check this dealership out again for our next purchase, and would highly recommend them to my friends and family. More

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New Car Purchase Thank You So Much Christopher Gunst for getting me into my 2015 Jeep Grand Cherokee. I could not be more pleased with how honest and outgoing you were Thank You So Much Christopher Gunst for getting me into my 2015 Jeep Grand Cherokee. I could not be more pleased with how honest and outgoing you were to help me. This dealership is amazing, You walk in and feel like your at home. They are very honest with everything and will work with you. I highly recommend this dealership, they will not let you down. Thank You So Much More

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Not your stereotypical car purchase; a great experience. Some may find buying a new car stressful, worrying that the dealer will squeeze every nickel and dime out of you, slipping in hidden costs and taking Some may find buying a new car stressful, worrying that the dealer will squeeze every nickel and dime out of you, slipping in hidden costs and taking advantage of moments in which you let your guard down. If you come to Rockland Chrysler Jeep Dodge with those expectations, you will be stressing without reason. At every step of the way, the sales team is looking to work with you; they are also straightforward with everything, not slithering around sneaking in price increases. Specifically Christopher Gunst was the best member of the sales team. He was able to get me into a new car in 2-days (less than 2 hours), and that was not because he was pushy. He was instead very straight forward and is willing to work around you, finding the best fit for your needs. He will come in late and stay past closing time just to ensure your needs are satisfied. Last but not least, his client facing skills make every step of the way a pleasurable experience. Overall the philosophy that the dealership is trying to build a partnership with you to satisfy all of your future car needs, significantly distinguishes itself from typical sales that are just trying to sell one car in the moment. Paired with the unparalleled experience delivered by Christopher Gunst makes my most recent car purchase the best experience I had, atypical of a car purchasing experience. This is not your stereotypical car purchase, and it is fulfilling to have a great experience as it should be when buying a car. I would not go elsewhere than Rockland Chrysler Jeep Dodge for cars of those types. More

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Best experience ever!! Chris was great from day 1!! Willing to work with me and my situation to get me into my dream car!!! He was friendly and understanding!! I love my 201 Chris was great from day 1!! Willing to work with me and my situation to get me into my dream car!!! He was friendly and understanding!! I love my 2014 Jeep Wrangler :) More

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Understanding, Accommodating, and Friendly! After having a terrible experience at Ramsey Chrysler Jeep Dodge and and a couple other Jeep dealerships in NJ, I made my way to NY. We first took a After having a terrible experience at Ramsey Chrysler Jeep Dodge and and a couple other Jeep dealerships in NJ, I made my way to NY. We first took a look at the used cars that they had available and made our way inside. A manager asked us if we were being help and called forth a sales man to help up (Chris Gunst). Chris was extremely friendly, understanding, and patient with all of my questions. After finding a car that I was interested in, we took it for a test drive. Chris was full of information about the different specs of the car. We then agreed to make a deal during which he brought over Chris Dooney. Chris Dooney was just as understanding and helpful as Chris Gunst. The whole overall experience was so refreshing compared to what I had previously went through at Ramsey Chrysler Jeep Dodge. We made a deal and they gave us no issues with having to pick it up about a week later. We then spoke to Derrick Brickhouse about some final financial info and paperwork. All in all, the whole team was accommodating, understanding, and respectful I would ABSOLUTELY return to this dealership to purchase another car as well highly recommend it to others. More

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