Christopher Lima | Page 19

Ana was very helpful, energetic and charming. She listened for the key characteristics of our purchase; hybrid and compact. Unfortunately, after we completed the voluminous paperwork and drove of She listened for the key characteristics of our purchase; hybrid and compact. Unfortunately, after we completed the voluminous paperwork and drove off we realized the car was a rushed decision and poorly made. We have a Lexus 2019 300ESH and love the car. But the UX doesn’t have nearly the appointments, although similar in price -( I realize there’s 5 years difference). We felt there wasn’t the value in the UX, the back seat is too small for an adult and the trunk is tiny. Chris Lima, GM, was terrific. He spent hours with us trying to unwind the deal. We believe he was concerned, creative and worked to find a solution. More

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After clarifying some confusion on a final sales price, the dealership was very professional in their approach to rectifying the misinterpretation of the discussion. Am appreciative of that effort and thi the dealership was very professional in their approach to rectifying the misinterpretation of the discussion. Am appreciative of that effort and this is the basis for the rating of 5 stars. More

by TENNISSMP1 Verified Customer Verified Customer

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Lexus of Sarasota and Chris Lima were extremely responsive during an emergency situation and provided valued customer care that went beyond what any other car dealership would have done. That is wh responsive during an emergency situation and provided valued customer care that went beyond what any other car dealership would have done. That is why Lexus of Sarasota is a special place with special people. Chris Lima went above & beyond in assisting me & my wife with help & assistance. Chris & his staff were very understanding. Extremely professional in providing excellent customer care. Thank you! More

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Happy with marshall help and service very respectful loved his help highly recommend him and lexus of sarasota loved his help highly recommend him and lexus of sarasota More

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It was a very positive experience from start to finish on the purchase of our new car. Grant Gaugler found the car we wanted. He was patient, knowledgeable and professional. Chris Lima helped make us feel the purchase of our new car. Grant Gaugler found the car we wanted. He was patient, knowledgeable and professional. Chris Lima helped make us feel comfortable with the price. Chris Carter and Christiam Avila were an integral part of the sales group. An important part of the Lexus team is the service department. Jason Peters has done an excellent job over the past six years to make sure our cars were safe and serviced properly. More

by edsi79027 Verified Customer Verified Customer

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