Christopher Myers | Page 4

Vehicle was serviced five times since December 2024 at the Nye dealership. Total cost was over $2,000. Each time released as repaired and driven less than 600 miles total in seven months. Vehicle had t the Nye dealership. Total cost was over $2,000. Each time released as repaired and driven less than 600 miles total in seven months. Vehicle had to be towed back to dealership twice during this time. Last service completed and vehicle picked up on July 23rd, 2025. Work completed was new PCM installed, battery replaced, and negative battery terminal replaced to ensure a good ground. Final statement on receipt “Installed new PCM per aftermarket instructions. Found multiple codes against app values. Cleared codes. Verified vehicle starts and no codes.” Vehicle driven home on July 23rd from Nye, 3 total miles. The next day vehicle driven 13 miles and placed in garage. Five minutes later the vehicle’s engine compartment was engulfed in flames. Luckily quick thinking allowed the vehicle to be pushed out saving the house. This happened less than 24 hours after and 20 miles after being received from Nye. Vehicle was a total loss. Fire department and two mechanics state it was an electrical fire on the left side of engine where the battery and grounding area is. Nye stated it was not their fault and will not take responsibility. More

by rbrennen Verified Customer Verified Customer

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They were friendly, professional & accommodating. Jen went out of her way to get us in when we were having an issue. She kept us informed during the entire process. They are busy as with so many busi Jen went out of her way to get us in when we were having an issue. She kept us informed during the entire process. They are busy as with so many businesses they are shortstaffed but it was worth the wait as everything is fixed and I’ll be back for preventative services she offered at a later time! Thanks for being kind! More

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Service was excellent! !! IT WOULD of been nice for NYE to help me out on bill .being the car only had 70000 miles and with blown head gaskets... I called Chrysler themselve !! IT WOULD of been nice for NYE to help me out on bill .being the car only had 70000 miles and with blown head gaskets... I called Chrysler themselves and filed a complaint about cars problem...Chrysler did pick up $4400 of bill which was awesome of Chrysler, overall im pleased ..still sucks I had to pay $3000 but definitely better than $7400 More

by troyboyer12345 Verified Customer Verified Customer

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The service department is efficient and thorough. They got my truck diagnosed and repaired quickly. They got my truck diagnosed and repaired quickly. More

by thomasnoll47 Verified Customer Verified Customer

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I just dropped in for an NYS inspection and they got me right in and done quickly. Everyone was very friendly and professional. right in and done quickly. Everyone was very friendly and professional. More

by metr33 Verified Customer Verified Customer

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Workers are pleasant to deal with. Waiting area is nice while waiting for your vehicle. Waiting area is nice while waiting for your vehicle. More

by tcarinci403 Verified Customer Verified Customer

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I had the worst experience with the service department. They lack communication to the owner about their vehicle. This is regards to early June appointment my back up camera stopped working & I was having They lack communication to the owner about their vehicle. This is regards to early June appointment my back up camera stopped working & I was having issue with the stop/start. I had an appointment on Thursday in the morning. I dropped off the jeep on Wednesday night. No one bothered calling me I call Monday & got told the they ran the diagnostics on Saturday and the mechanic would call me back before they closed. No one bother calling me that night. I had a recall again on Tuesday morning then I got told they’re trying to get a hold of the extended warranty people to make sure it’s covered so they can call and order the part. I feel like that should’ve already been done a few days beforehand since they knew on Saturday. Then I called because I needed the vehicle on Thursday. And told him I would be by in the morning to pick it up around 10 10:30 AM and I would pay whatever I needed to until the part came in. OK sure no problem. We’ll have it ready for you. My car was still torn apart. I had to sit and wait for them to put it back together and they lied to me that there was a tow truck blocking it. I drove around outback there wasn’t as they were scrambling to put my car back together. Schedule my appointment to get the backup camera put in when they got the part asked at that point about a refund well the lady that doesn’t stay here today I said well can she call me nobody calls nobody answers her phone. This last visit that I went because the check engine light was on. Talk to the service manager about my refund and he said he would look into it and if I had one coming, I would get it. I said if you can, please contact me so I know heard nothing I called and then he acted like I was crazy. That’s not what he’s told me. He said he would just send out for it. I said I asked you to call me back just I will never get my vehicle from this dealership again due to the service department. More

by becky091881 Verified Customer Verified Customer

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Everyone is always so helpful and friendly. They take the time to explain everything and keep me posted on the progress. They take the time to explain everything and keep me posted on the progress. More

by metr33 Verified Customer Verified Customer

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Excellent service and the staff was great going through every step of the process!!!! Highly recommended! every step of the process!!!! Highly recommended! More

by z.c.oren Verified Customer Verified Customer

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Very nice people to deal with. Also having Saturday hours means EVERYTHING! My wait time was not very long and service was great. Also having Saturday hours means EVERYTHING! My wait time was not very long and service was great. More

by canamd Verified Customer Verified Customer

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