Christopher Patton Sr. | Page 7

Excellent Sales Rep and Dealership I was very impressed with my sales experience at this dealership. I attribute most of the experience to Chris Patton, the sales representative who he I was very impressed with my sales experience at this dealership. I attribute most of the experience to Chris Patton, the sales representative who helped us decide upon and select a vehicle. Chris was exceptionally knowledgeable about the vehicle we were interested in (Nissan Altima). There was no question that we asked that he could not answer without having to look up the information. He provided excellent information without any high pressure sales techniques, and without putting down other vehicles that we were considering. He wanted us to get the best value for our money, even if it meant that we might buy a less expensive car. He provided excellent follow-up, both during and after the sales process. He spent considerable time explaining the features of the car, both before and after we purchased it. The car we purchased had lots of technical features, and he diligently demonstrated all of them, and followed up to be sure that we were able to implement what he had showed us. He gave us a tour of the dealership and introduced us to the service and parts department staff. All were very friendly and congenial. He allowed us adequate time to test drive two different versions of the vehicle, without any pressure to buy either one. The purchase process itself went very well, with no real complications and with adequate information provided for us to make an informed decision. Signing of the papers went as well as these things can go, and the most important parts each document were pointed out to facilitate the signing process. Overall, I would recommend this dealership, and particularly Chris Patton without reservation. I plan to visit the dealership and hopefully work with Chris again when it is time for me to purchase another vehicle. More

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Good buying experience After a disappointing visit to another Nissan dealer in Northern KY, I checked the online inventory available at a number of dealerships. Jeff Wyler N After a disappointing visit to another Nissan dealer in Northern KY, I checked the online inventory available at a number of dealerships. Jeff Wyler Nissan Fairfield had the closest vehicle to what I was looking for. I spoke with Chris Patton, who was quick to verify the details of the car I was interested in and arrange a test drive for the following evening. He emailed me his contact info and pictures of the vehicle that evening. By the next morning I had a follow up email from him offering to get the financing prework started in the event I decided on a car and we could come to terms on a purchase. The vehicle in their inventory wasn't exactly the exterior/interior color combination I was looking for, Chris even went so far as to bring another car from another dealership to give me two options. On the day of my visit to the dealership, Chris stayed late to make himself available through the whole test drive, negotiation, financing process and gave me a thorough overview of the vehicle's settings, technology, etc. He made sure I had all the info I needed on the dealership, amenities, etc. Chris was very knowledgeable, took time to patiently answer my questions and offered to make himself available at any time. Overall a good buying experience. More

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Mr. JT My wife and I had a fantastic experience at Jeff Wyler's. The sales staff was professional, friendly, and very knowledgeable about our vehicle and the My wife and I had a fantastic experience at Jeff Wyler's. The sales staff was professional, friendly, and very knowledgeable about our vehicle and the comparable make and models. More

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Everyone there was very kind and friendly. I didn't feel forced to leave with the car even through that its there job to sale cars. My overall experience was great. A whole lot better than previous dea feel forced to leave with the car even through that its there job to sale cars. My overall experience was great. A whole lot better than previous dealerships in the past. Chris was very knowledgeable in his area. It was like he was a friend willing to help someone out instead of a car salesman trying to sell cars. 5* More

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BIG Kudos to Jeff Wyler Kia Dealership. My sister an I had a bad experience at Jake Sweeny dealing with a sales consultant that was very rude and tried to pressure my sister into a bad deal. On a humble w had a bad experience at Jake Sweeny dealing with a sales consultant that was very rude and tried to pressure my sister into a bad deal. On a humble we came to this dealership. Raymond Richards was our first encounter when we arrived. He was very polite and professional and made us feel welcomed. I always say first impression is the best indicator. I was on guard due to our previous experience that evening at Jake Sweeny, however Mr. Raymond's professional, and business demeanor quickly eased my fears. Mr. Richard’s introduced my sister and myself to his manager. Mr. Richard's and his manager both listened to what our needs were despite it being the end of business day. That’s what I call going above and beyond. I'm sure they were ready to go home and enjoy their families. Mr. Richard and the manager took my sister information and made us feel comfortable a deal could be made that was feasible for my sister and beneficial for the dealership. We left that evening feeling as if we were in good hands. The next day we returned and was able to secure the deal. My sister was able to get a great car. BIG, BIG Thanks to Mr. Raymond, who maintained professional and courteous anwsering ALL my questions and I had a lot of questions that needed answers, his manager and Ryan Melnert who closed the deal. You all worked very hard and brought your A game forward in customer service. I believe it was Ryan that quoted a quote from Mr. Wyler. I'm going to paraphrase, We are in the customer service business that just happens to sell cars. SO So true. Keep this concept and you will continue to build great relationships in the community you serve that will in return bring in great profits for your business!! Mr. Raymond keep on doing what you do and I will be sending folks your way!! One happy customer!!!! Be Blessed More

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