Christopher Reid | Page 53

Issue, dash display blank out and freeze up. On 2/24/21 in for module replaced. Returned with faulty clock. Service adviser, Chris Reid advised he would call me back in 3 days to advise of fix. No call bac in for module replaced. Returned with faulty clock. Service adviser, Chris Reid advised he would call me back in 3 days to advise of fix. No call back from Chris not only in 3 days but no call back at all from Chris. Starting on 3/2 through 3/6 I left messages to his voice mail and with the secretary to give him the message personally. On 3/6 I finally reached out to the Service Director Ray Powers to advise him of my situation. On 3/11 I received the much anticipated call from Chris Reid. He advised me that he would have to order a new module which will take 2 weeks. Ray Powers also called me to check in with me. 2 weeks later, 3/25 no call back from Chris, again. Called again and left a message for Chris to see what the status was with the part. Received a call back, not from Chris but another person that the part was in and scheduled a repair appointment for 3/30. On 3/30 in for repair. Car returned with more problems and issues than when I brought it in!! Climate control, radio GPS, basically all functions not working except the clock did work. I did bring the car right back to them and they acknowledged the situation but could not do anything to correct it due to the service department being closed and I would have to bring it back to them the next day. At this time I think it would be reasonable to ask how it is they could return our car to us in this condition??!!. Apparently they did not do a check of the systems that was affected by the work they did. On 3/31, next day, the car apparently fixed itself as when I turned it on to my surprise it worked. I am not a big believer that things can fix themselves so I called the dealership I trust and purchased our car from in Michigan to seek their advise. The service adviser in Michigan advised that if the proper procedure is not followed in the installation of the module, it could act like this and hopefully not do any harm to the system. He said it is very important to disconnect the battery which requires some effort due to it being under some obstacles above the batteries. I called Ray Powers and advised him that it was working now and I would not be bringing the car in. As you can imagine, I have lost all faith, confidence and trust with the Cape Coral Chrysler dealership. As I think you will agree, it is not just one problem with my experience but all aspects of my experience. The service advisor, Chris Reid not knowing what he is doing and not following through with his communications throughout this issue. The mechanic that didn't check to see if what he did fixed the problem, let alone cause additional problems. If it wasn't for the Service Director, Ray Powers, I would still be waiting for a call back from Chris Reid and going around in circles. It goes without saying I have lost all confidence in the Cape coral Chrysler dealer to touch my car again. I also find it distasteful and irregular that the Service Advisor, Chris Reid would send me a email correspondence prior to your request for your survey to advise me that unless I can give him "all 10's" he wants me to "ignore the survey". Also he tries to lay a guilt tripe on me by saying that "anything less than a score of 10 can affect how I provide for my family." I can forward a copy of his email to you if you are interested. I would also like to know if Chris's email /communications are approved by your dealership? I would assume that he advises other costumers of yours with similar advise to your survey. With a great deal of frustration with my less than desirable experience with Cape Coral Chrysler dealership, More

by smdix Verified Customer Verified Customer

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New Jeep had an occasional noise in steering. Service was able to duplicate problem but did not find cause. I was given a rental and treated very well. I was looking for verification that Jeep was safe to dr able to duplicate problem but did not find cause. I was given a rental and treated very well. I was looking for verification that Jeep was safe to drive which they verified. But unfortunately problem still exists I will be taking it back in after I actually get some miles on it. More

by jvfair Verified Customer Verified Customer

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The Service Center did a great job servicing my van. We always take our vehicle to Cape Coral Chrysler for service, Very happy so far. always take our vehicle to Cape Coral Chrysler for service, Very happy so far. More

by jnddorsey Verified Customer Verified Customer

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took 1 hour to schedule.then 1 hour at the took 1 hour to schedule. then 1 hour at the appointment. and they only removed the chrome piece on the steering wheel and left the hole with no plan took 1 hour to schedule. then 1 hour at the appointment. and they only removed the chrome piece on the steering wheel and left the hole with no plan to replace properly More

by snowbird33990 Verified Customer Verified Customer

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Great place with excellent customer service. Would highly recommend getting your vehicle serviced there. Service righter was extremely friendly and they take care of your car recommend getting your vehicle serviced there. Service righter was extremely friendly and they take care of your car More

by seanrs4 Verified Customer Verified Customer

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Outstanding customer service, outstanding waiting area, overall outstanding dealership. Every employee is willing to help, making sure you understand what was done during service. This place is not out to overall outstanding dealership. Every employee is willing to help, making sure you understand what was done during service. This place is not out to sell you more than you need. More

by bchambers1664 Verified Customer Verified Customer

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Every time I come to this Dodge dealership I have such a wonderful experience. Everyone is so polite and courteous and they make me feel like I’m a king. wonderful experience. Everyone is so polite and courteous and they make me feel like I’m a king. More

by risbergd Verified Customer Verified Customer

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Knowledgeable staff,Prompt response at drive up service without an appointment. CHRIS was very professional and helpful. Cashier checkout was pleasant and courteous. Very fast service, I was pleasantly su without an appointment. CHRIS was very professional and helpful. Cashier checkout was pleasant and courteous. Very fast service, I was pleasantly surprised as I have waited for much longer on prior visits. Great Job overall and Chris was super. More

by csharples Verified Customer Verified Customer

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Superior experience. Best location. Polite, professional, courteous. Mike is not on the list to give 5 stars to, but he would get 10 stars if I could! courteous. Mike is not on the list to give 5 stars to, but he would get 10 stars if I could! More

by msfoxfgcu Verified Customer Verified Customer

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My only disapointment was that the vehicle was not returned clean. Could see oil and grease from hands all over vehcile paint and wheels. Thank you returned clean. Could see oil and grease from hands all over vehcile paint and wheels. Thank you More

by billingjd Verified Customer Verified Customer

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