Christopher Stoflet | Page 4

Total Scam - Sold A Bad Vehicle, GM is Horrible- Bad Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle Battery, Warranty Scam Horrible I would not use this dealership for any service at all. We purchased a vehicle on 12/20/21 and on 1/5/22 our vehicle was taken to a repair facility. We are now 1/13/22 and still without our vehicle. The vehicle was on the showroom floor when I went to view it. The salesman, Christopher Stoflet had to boost the battery because it was dead. I was told they “disconnected” the battery and that was the reason. I thought it was odd but took his word for it. As my daughter and I left with the vehicle for a test drive - the vehicle died on us. I immediately called the dealership and spoke to Christopher Stoflet in which he drove out to our location to boost the vehicle again. The vehicle is a 2016 with 40,800 miles so it isn’t like it was something too old, etc. We purchased the warranty they assured us was “great”! Lol as we all know that’s a croc of crap period. The General Manager, George Matthews is the biggest con artist period. I immediately called him on the day that my car was taken to the mechanic shop and I explained everything to him and how upset I was for what I was going through. I explain to him that the mechanic shop shared that the cost of my repair was an excess of $4000. $357 of this was for a new car battery. Explain to me, am I correct in being upset? Mr. Matthews proceeded to tell me “Do you want to fight or do you want my help?” Seriously, I expressed frustration with my car to him. He then asked that I send him a copy of what the mechanic had found wrong on the vehicle. I emailed him pages of what the mechanic had on the vehicle. Two days later I get a call from Mr. Matthews asking that I take my vehicle to them for an inspection. I’m guessing he never understood or paid attention from the beginning because my vehicle was sitting in a mechanic shop and not drivable. The dealership is over an hour away from where I live. I have filed a claim with the warranty company and all of the claim was declined except for $971. The warranty company stated they wouldn’t cover anything because they considered it pre-existing. Hi immediately reached out to Mr. Matthews to ask if there Dealership would at least help me cover the cost of the difference especially the cost of a battery. He sent me a rude text stating that it was basically my fault because I didn’t take my car to their shop and they would have found a way to repair the vehicle. Also he stated they would not reimburse any thing and offered me three platinum detail services. I did submit a complaint to their corporate office. From what I have read in other reviews from other people that have used this dealership and their services it seems that this is consistent with how they run a business. Please I repeat please do not do anything with this Dealership. I will make it my mission to make sure that I share this experience as it has hurt my family financially. I have not had my car but a little at two weeks and have driven it less than 600 miles since I purchased it 12/20. *SCAMMED* SOLD ME A VEHICLE IN BAD CONDITION DON’T USE THIS DEALERSHIP More

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Made me wait 45 minutes to give me an insulting quote. They need to respect customers and value their time. It is no wonder car dealer’s have such a terrible reputation and Russ Darrow only reinforced my They need to respect customers and value their time. It is no wonder car dealer’s have such a terrible reputation and Russ Darrow only reinforced my opinion More

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The service was excellent from start to finish. I have never experienced such great service at any car dealership before!! Chris was an excellent salesperson! never experienced such great service at any car dealership before!! Chris was an excellent salesperson! More

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Very informative and clear regarding features of the vehicle. Very friendly staff. Love the extra little bonus features that are included in the lease! Thanks for helping me with my first new car experi vehicle. Very friendly staff. Love the extra little bonus features that are included in the lease! Thanks for helping me with my first new car experience! More

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Malcolm was very persistent in selling the car but he did everything to make sure that I was happy with the purchase. Definitely would recommend him. everything to make sure that I was happy with the purchase. Definitely would recommend him. More

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First time buying a car! Walked me through all the steps and explained everything that was going to happen. I highly recommend Russ Darrow and Chris! and explained everything that was going to happen. I highly recommend Russ Darrow and Chris! More

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The professionalism, attention to detail and attentiveness that Chris Stoflet gave us during the purchase of our sons 2017 Honda Civic made the process an extraordinary experience. We’ve become attentiveness that Chris Stoflet gave us during the purchase of our sons 2017 Honda Civic made the process an extraordinary experience. We’ve become devoted to Chris!!!!! More

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I was very pleased with the service and end result from my visit yesterday, and Blessed to have been able to trade in my 2017 for a 2020 my visit yesterday, and Blessed to have been able to trade in my 2017 for a 2020 More

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The service was great! Christopher S. was very helpful and knowledgeable about the car of my choosing. I would recommend him to anyone who's planning on going to that location for a car. and knowledgeable about the car of my choosing. I would recommend him to anyone who's planning on going to that location for a car. More

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Omg...buying my 2020 Honda Civic from Christopher Stoflet was an absolute joy!! He was the nicest, sweetest, and the Most Patient, Salesman I ve EVER MET!!! I called him on March 31,2020 , RIGHT IN THE MIDD was an absolute joy!! He was the nicest, sweetest, and the Most Patient, Salesman I ve EVER MET!!! I called him on March 31,2020 , RIGHT IN THE MIDDLE OF THIS HORRIBLE CORONA VIRUS, wanting to buy a WHITE 2020 HONDA CIVIC, but couldn’t t Leave The House , because of the Quarantine, he MADE IT HAPPEN!!!! Honestly!!! I looked at 2020 Civic’s on line, using their Vertial Reality! I fell in love with the Pearl White one with black interior, and he helped me fill out ALL OF THE LEASE PAPERWORK ONLINE!! Then wait.... he drove out to my home with All Of The Paperwork, with his Gloves 🧤 on , and with my SANITIZING GEL, and Staying 6 ft Away From Me, I Signed My Lease agreement, gave him my Down Payment, and he ASSURED ME THAT , SOMEONE WOULD BE BACK THE NEXT DAY, TO PICK UP MY TRADE IN, AND DELIVERED MY ,BRAND NEW PEARL WHITE 2020 HONDA CIVIC!!!! WHAT???? Yup this was an AWESOME EXPERIENCE, WITH AN AWESOME MAN!!!! I can t Thank You Enough For All That You Did FOR ME & MY SAFETY!!! Mr Darrow... I THINK CHRISTOPHER DESERVES A RAISE!!! 🥴🥰GOD BLESS YOU ALL DURING THIS VERY SERIOUS TIME, and YOU WILL ALL BE IN MY PRAYERS!!🙏🏻THANK YOU AGAIN CHRISTOPHER !!!!!! 🥰 More

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