Need more loan car service great company for years
more loan cars should be available. Especially in an emergency. Hope for change soon
more loan cars should be available. Especially in an emergency. Hope for change soon
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by drgeefoster
Verified Customer
Verified Customer
Service Price Transparency
May 27, 2025 -
Rallye BMW responded
Thank you for your feedback on our loan car service at Rallye BMW. We appreciate your loyalty over the years and understand the importance of having more loan cars available, especially during emergencies. Your input is valuable to us as we strive to improve our services!
Good service, chris Williams is always helpfull.
good loaners are reasobly available for other than routine service.
good loaners are reasobly available for other than routine service.
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by DRDRAI
Verified Customer
Verified Customer
Service Price Transparency
May 19, 2025 -
Rallye BMW responded
Thank you for sharing your experience with us at Rallye BMW! We're glad to hear that Chris Williams provided helpful service and that our loaners met your needs. We appreciate the feedback!
The dealer employees are very friendly they treat me very
good and explain every day about my car.
good and explain every day about my car.
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by JOAQUIM5258
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2025 -
Rallye BMW responded
Thanks for choosing Rallye BMW. We appreciate your kind words for our team!
We been servicing our leases at this site.
It’s always a pleasant experience working with Chris. Thank you, team!
It’s always a pleasant experience working with Chris. Thank you, team!
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by mirzamaliks
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Rallye BMW responded
Thank you for your continued trust in Rallye BMW! We're delighted to hear that Chris and the team consistently provide a pleasant experience. We look forward to serving you again soon!
I have to bring my car in multiple times for the same
issue. In my first visit, I scheduled a loaner car just for me to get there with no car waiting for me. Instead I had to go to enterprise. When I was
issue. In my first visit, I scheduled a loaner car just for me to get there with no car waiting for me. Instead I had to go to enterprise. When I was informed my car was ready to be picked up, I was able to see the ambient light situation was not fixed just by looking at. I also had to call 3 times to get a yes or no answer to ask whether my car was fixed or not, just to not be called back and it not being fixed. In my most recent visit, I brought my car in and was told the problem was fixed, just for me to go in see it wasn't within a minute of them pulling it up. All it took was a light tap on the car to figure out the issue was not fixed. It takes me at least 2 visits to get anything fixed. I also said something about a squeaking from the engine only on a cold start and they called me a couple hours later telling me the car was ready, where they had no chance for a cold start. It feels like there is no communication and no reasonable investigation that the car was ever fixed before calling me to pick it up. It also feels like they are trying to fix it as quick as possible rather than with quality
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by kpatel062101
Verified Customer
Verified Customer
Other Employees Tagged:
Christopher Williams
May 09, 2025 -
Rallye BMW responded
I'm sorry to hear about your repeated frustrations with our service. It sounds like we've fallen short in both communication and quality, which is not what we strive for. We would appreciate the opportunity to address these issues directly and ensure a more satisfactory experience moving forward. Please feel free to reach out at your convenience so we can make things right. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817
They run the service group very professionally.
I have been a client for over 30 years
I have been a client for over 30 years
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by TONY199798
Verified Customer
Verified Customer
Service Price Transparency
May 02, 2025 -
Rallye BMW responded
Thank you for reviewing Rallye BMW. It was so kind of you to share your experience. We appreciate your loyalty!
The service is alway professional and very efficient the
tech rep is in touch with any updates and changes
tech rep is in touch with any updates and changes
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by mhcabibbo
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2025 -
Rallye BMW responded
We're delighted to hear that you found our service at Rallye BMW professional and efficient. Keeping you updated is a priority for us, and we're glad it made your experience positive!
Rallye BMW has a large selection of vehicles to choose
from, not great finance offer for pre own vehicles.
from, not great finance offer for pre own vehicles.
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by VICKRAMSINGH
Service Price Transparency
Apr 30, 2025 -
Rallye BMW responded
Vickramsingh, we're glad to hear you appreciated our vehicle selection, but sorry if the finance process didn't meet expectations. If there's anything specific you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Danielle Dewling - General Sales Manager - 516-833-4850
Seems professional, but not true Every time tells me
different things. Never fix the real problems, the BREAK problem. Tell me all X7 has same problems while I have insurance. 'No need to change breaks
different things. Never fix the real problems, the BREAK problem. Tell me all X7 has same problems while I have insurance. 'No need to change breaks pad or anything, when it's necessary, light or message will go on. After I spoke to BMW customer service, they asked to get details from the dealer, then they will escalate to high level. At that moment HE told me the only time light or message display is when break is cut. I must change tires, brake pad and rotor, PROBABLY break nosise will go away.' I am having very very bad experience with them
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by WANG.DTK
Verified Customer
Verified Customer
Other Employees Tagged:
Christopher Williams
Apr 30, 2025 -
Rallye BMW responded
I'm sorry to hear about your experience with the brake issue. It sounds like there has been some miscommunication, and I apologize for any inconvenience this may have caused. We take these matters seriously and would like to help resolve it promptly. Please feel free to reach out so we can address your concerns directly. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817
I had a great experience at bmw rally!
The service team is thorough in explaining their processes and documenting what they do! Thanks!!
The service team is thorough in explaining their processes and documenting what they do! Thanks!!
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by debroc33
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2025 -
Rallye BMW responded
We're delighted to hear that you had a great experience with our service team at Rallye BMW! It's wonderful to know they provided thorough explanations and documentation. Thank you for choosing us!