Christy Banks

Purchase a new used car here at echo park. The service was excellent. And I definitely will be back and I recommend. The service was excellent. And I definitely will be back and I recommend. More

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Really friendly, not pushy at all. I felt like I knew what I was getting and how much everything was going to cost right off the bat. I felt like I knew what I was getting and how much everything was going to cost right off the bat. More

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Christy Banks was our salesperson- she was great! Professional & friendly- she didn’t pressure us to buy and offered multple ways to purchase. I would definitely recommend her & Echo Park Professional & friendly- she didn’t pressure us to buy and offered multple ways to purchase. I would definitely recommend her & Echo Park More

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Before sell experience is good but after sell Experience has been horrible for me. Purchased a car in Dec, Had problems within a week, car is still being fixed, its been 3 months, still driving loaner vehic has been horrible for me. Purchased a car in Dec, Had problems within a week, car is still being fixed, its been 3 months, still driving loaner vehicle. Too many people, to help during sales and no offense they are great at it but no specific person to help on after sales issues. Car value depreciated by 5k just in weeks. Had to do rentals for weeks, no compensations and no specific answer on what happens, if vehicle is still Not fixed. Plus you have to come every week or two to swap vehicles and apparently there is also limit on how many miles you can drive their loaner vehicle. It’s a good choice if car doesn't have a problem. I wish they would at least have the courtesy of being respectful and explain the meaning of 1000 miles warranty before they sell you car. Because they definitely do not give you another car of same value, if problem arises within a week or 1000 mile. More

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Christy Banks, and her team members Hampton, Lilia , Moaz , Marla, Mee, and Harry Lee all went above & beyond to make sure I had a great experience today! Thank you Guys , Marla, Mee, and Harry Lee all went above & beyond to make sure I had a great experience today! Thank you Guys More

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The experience was great. The process was very easy and the lady that sold me the car was really good and very helpful The process was very easy and the lady that sold me the car was really good and very helpful More

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Excellent customer service. My sales person was Christy Banks and she was very professional and informative. My Sales experience was very smooth. Love my new Car. I would highly My sales person was Christy Banks and she was very professional and informative. My Sales experience was very smooth. Love my new Car. I would highly recommend shopping at EchoPark, great selection of vehicles and the service. More

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Good experience for a first time buyer! Definitely check them out if you are in the market for a vehicle Definitely check them out if you are in the market for a vehicle More

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I recently purchased a used vehicle from EchoPark Auto Dallas. My wife and I live in the San Antonio area so a lot of the early communication was done via phone. I am giving a 2 star review and have lis Dallas. My wife and I live in the San Antonio area so a lot of the early communication was done via phone. I am giving a 2 star review and have listed the pros and cons below. All said and done, this could have easily been a 5 star review for the dealership had they followed through with promises made over the phone. Cons - At times, I had difficulty getting ahold of the proper sales associate. The associate would have a day off and fail to tell me, then I would receive no response to my texts/calls - We are financing a small portion of our purchase. EchoPark will only work with credit unions if they will cut a cashiers check upfront.... in other words, more than likely you will have to utilize their bank network for financing which means they control everything. - I was promised a specific interest rate by one of the sales associates (Mo). Upon arriving, after putting down a $500 (non refundable) deposit and booking a flight and Uber ($260) into the dealership to purchase the vehicle and drive home, I was told I was getting a rate that was a full point (1%) higher than originally promised to me. I was livid. They had me there hook, line, and sinker after spending my own money on a deposit and travel. They gave me no other options... it was either walk away and eat the cost of travel and deposit, or move forward with their inflated rate. Ultimately I decided it did not make sense to walk away and purchased the vehicle. - Overall, bad business practices by the dealership and associates. I felt lied to and that they did what they needed to do in order to get the sale, then switch things up on me at the last minute after I had financially committed. Pros - solid pricing on solid vehicles. We are very happy with our vehicle so far and were also happy with the sales price (why we chose to fly to Dallas to purchase). - Paul, the sales manager that had to get involved, was very apologetic, transparent, and nice. Although he did not resolve the issue and make it right, he was pleasant to work with. More

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Title: Unfortunate Experience Rating: ☆☆☆☆ My recent purchase of a 2017 Audi A4 Premium from Echopark Automotive's Grand Prairie location in Dallas, Texas, turned into a disheartening experience. recent purchase of a 2017 Audi A4 Premium from Echopark Automotive's Grand Prairie location in Dallas, Texas, turned into a disheartening experience. Honestly, I hesitated to leave any stars due to the poor experience we are enduring. Christy Banks, our salesperson, neglected to disclose crucial details about the return policy, leaving us unprepared and frustrated. Subsequent inspections revealed an oil leak, noisy CV axles, and undisclosed issues with suspension control arms. Communication with Echopark of Dallas has been ongoing for three days without a satisfactory resolution, and the lack of proactive involvement from management adds to the frustration. We spent the entire day at the Echopark Houston Texas location, where we were informed that nothing could be done until Dallas Texas corresponded back. Melissa, from the GLC department at the Houston Texas location, mentioned we are essentially sitting ducks, and I refused to wait, especially after already being approved for the car and putting down our payment. We expected a car that didn't require repairs days after our purchase date. However, the GM, Christy Rogers, has not personally reached out to us directly to assure us that this concern is being addressed. This lack of communication is incredibly frustrating. This unfortunate experience has not only disrupted birthday plans but also left us emotionally and financially affected. A fair and compassionate resolution is yet to be achieved. Warm regards, Malaysia Banks More

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