No customer service poor way of talking they don’t
respond to the calls or problem
respond to the calls or problem
More
by smoinuddin53
Verified Customer
Verified Customer
Service Price Transparency
Jul 29, 2025 -
Highland Park Ford Lincoln responded
Smoinuddin53, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Highland Park Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process.
Please give Chris Fanella our service director a call at (847) 433-7200 and we will do our best to make this better. We hope to hear from you soon.
professional in every step fast in paperwork finishing
excellent experience and I will come back for more cars
excellent experience and I will come back for more cars
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by NENADNENAD80
Verified Customer
Verified Customer
Jul 30, 2025 -
Highland Park Ford Lincoln responded
Hello, thank you; we appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They were very communicative and the service was great.
I used the car service and that was great as well
I used the car service and that was great as well
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by Stacy
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2025 -
Highland Park Ford Lincoln responded
Hi Stacy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Rocky , Mike, and Adam were great and very helpful They
were also very knowledgeable! They found the problem and fixed it!
were also very knowledgeable! They found the problem and fixed it!
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by FONDAGAIL
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Rocky
Jul 27, 2025 -
Highland Park Ford Lincoln responded
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is ever anything else we can do for you! Safe travels!
It is good experience friendly staff clean place .
Water bottle and coffee for customers i will visit again.
Water bottle and coffee for customers i will visit again.
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by hashmiandson1
Verified Customer
Verified Customer
Service Price Transparency
Jul 27, 2025 -
Highland Park Ford Lincoln responded
Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
The dealership was very attentive to my needs.
The service writer went into detail explaining everything about my car’s check-up. When more work was needed, the mechanic, Marc, was awesome. He spo
The service writer went into detail explaining everything about my car’s check-up. When more work was needed, the mechanic, Marc, was awesome. He spoke with me directly, explained the issue, and tirelessly worked to resolve the issue. Overall, it was a great experience.
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by JLUBAR0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Service department writer and mechanic, Marc
Jul 25, 2025 -
Highland Park Ford Lincoln responded
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
I like the convenience of the at home service.
The technician was running ahead of schedule so he game early and left me free the rest of the day
The technician was running ahead of schedule so he game early and left me free the rest of the day
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by 1GEAUXXV
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2025 -
Highland Park Ford Lincoln responded
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
We always get our Lincoln serviced at H.
P. Ford/Lincoln. They do great work at fair prices. And they care about their customers.
P. Ford/Lincoln. They do great work at fair prices. And they care about their customers.
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by EHALPERIN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Quick lane manager
Jul 24, 2025 -
Highland Park Ford Lincoln responded
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Staff is very cooperative and efficient.
Waiting area ambiance is well maintained.keep it up.
Waiting area ambiance is well maintained.keep it up.
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by waqar-40
Verified Customer
Verified Customer
Service Price Transparency
Jul 21, 2025 -
Highland Park Ford Lincoln responded
Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
I made an appointment a week out and was told you had the
part I needed. When I get there, I’m told there’s no part. So I waited another five days and called and was told they got the part but couldn’t fit m
part I needed. When I get there, I’m told there’s no part. So I waited another five days and called and was told they got the part but couldn’t fit me in for another nine days. I bought the part and left.
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by JON93
Verified Customer
Verified Customer
Service Price Transparency
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