Chuck Griffith

Germain BMW of Naples gives excellent service. The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gav The engine starter replacement recall was done while I waited in their comfortable customer service area. My service advisor, Charles Griffith, gave me accurate information on what was going on and the time it would take. My car was returned to me washed and a video of the repair and inspection of my vehicle was sent to me. Everything and everyone was very professional. More

Report | Print

I recently brought my 2020 BMW X3 in for a recall issue, and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled ef and the experience with the service department at Germain BMW was outstanding. Chuck Griffith got us scheduled quickly, and the recall was handled efficiently and professionally. During the visit, an additional service issue was discovered, and Chuck promptly got us back on the schedule. We were in and out in no time. Chuck provided excellent communication and customer service throughout the entire process. Highly recommend Chuck and the service department at Germain BMW! More

Report | Print

While we continue to be extremely frustrated and disappointed with the extensive reliability problems of our 2024 BMW X5 hybrid which has less than 15,000 miles on it I must sing high praises for ou disappointed with the extensive reliability problems of our 2024 BMW X5 hybrid which has less than 15,000 miles on it I must sing high praises for our service advisor. Charles Griffith at Germain BMW, as he always listens is very attentive and gets items with the car addressed in a timely fashion. While the overall. product and it’s reliability and continued problems, continues to be very frustrating and unacceptable at this price point and with the BMW name Charles Griffith continues to always exceed expectations and perform at an extremely high level, disappointing that the product itself cannot exceed expectations and perform at a level higher than expectation consistently as Mr. Griffith does More

Report | Print

The entire staff at Germain BMW is great and always accommodating! Chuck Griffith is a fantastic service advisor and is always able to accommodate my schedule. My vehicle is taken care of properly the accommodating! Chuck Griffith is a fantastic service advisor and is always able to accommodate my schedule. My vehicle is taken care of properly the first time with no issues. Thank you all for a great experience every time! More

Report | Print

Excellent service and professionalism with every visit. Very accurate completion times and the best service adviser Chuck Griffith. Very accurate completion times and the best service adviser Chuck Griffith. More

Report | Print

The service is outstanding! Chuck Griffin is the best service manager I have ever worked with! Chuck Griffin is the best service manager I have ever worked with! More

Report | Print

Chuck Griffith is an excellent service advisor he is always thorough and very attentive to our needs!! We have worked with him for many many years and have been very happy with his service over the ye always thorough and very attentive to our needs!! We have worked with him for many many years and have been very happy with his service over the years!! More

Report | Print

The service department is excellent, and we appreciate the efforts from Chuck Griffith. His communication skills have made it easy to get through the switch board. the efforts from Chuck Griffith. His communication skills have made it easy to get through the switch board. More

Report | Print

The service management of Chuck Griffith at Germain BMW in Naples makes it worth buying a car there. He's the best. in Naples makes it worth buying a car there. He's the best. More

Report | Print

Easy to get appt scheduled and wait time is exactly as described. Comfortable waiting room described. Comfortable waiting room More

Report | Print