Chuck Maly | Page 7

The people that work @ McCluskey are always very nice and knowledgeable. They explain things well. knowledgeable. They explain things well. More

by c.kaucher.1964 Verified Customer Verified Customer

Print

While the staff was professional and courteous, our overall experience was disappointing due to poor communication and unmet expectations. We brought our vehicle in for maintenance and an oil change, overall experience was disappointing due to poor communication and unmet expectations. We brought our vehicle in for maintenance and an oil change, and the issue was diagnosed quickly. Since we had an extended warranty, we were told it would take 24–48 hours for a coverage decision. Because this was on a Friday, we expected to hear back early the following week. However, we had to follow up ourselves by Wednesday, only to learn that the warranty process actually takes about a week. Communication continued to be a challenge. We were not notified when the vehicle was completed—we had to call again to find out it was ready. Additionally, we were disappointed to learn that the repair was not covered due to tire rotation requirements, despite staying consistent with our oil changes. While the service team did work with us on labor costs after we expressed our concerns, the situation was still frustrating. Being without a loaner vehicle for nearly a full week also added to the inconvenience. Although the car is now running well, we did not feel valued as customers and do not plan to return for future service. More

by hapchris1 Verified Customer Verified Customer

Print

Solved all of our concerns and found a solution for the problem that was present problem that was present More

by lacounj Verified Customer Verified Customer

Print

very good service. employees explain what iswrong with the car very very good service I like they know you by name . employees explain what iswrong with the car very very good service I like they know you by name . More

by msannie730 Verified Customer Verified Customer

Print

I am a 10 out of 10 impressed! Other dealers have had my Tahoe for days to complete a simple repair. You were able to diagnose and repair my vehicle before my appointment time ! Go Other dealers have had my Tahoe for days to complete a simple repair. You were able to diagnose and repair my vehicle before my appointment time ! Got me in early and completed a wheel bearing & oil change within 2 hours. Completely impressed and happy! More

by mrs_maki Verified Customer Verified Customer

Print

Not everyone wants to watch FOX news. . have something on the tv that would not offend everyone . have something on the tv that would not offend everyone More

by TWURZELBACHER Verified Customer Verified Customer

Print

Kind, assisted and made sure we understood what we were looking for in a car looking for in a car More

by daniroginski Verified Customer Verified Customer

Print

I have to say this team of folks are the best I’ve ever worked with at any dealership! worked with at any dealership! More

by partsman69gp Verified Customer Verified Customer

Print

The service shop was professional and helpful. My service was completed quickly and communicated was good. My service was completed quickly and communicated was good. More

by jmbeshara Verified Customer Verified Customer

Print

Dealership was very clean. Everyone was very friendly an got me. What fit my needs very happy with the service. Everyone was very friendly an got me. What fit my needs very happy with the service. More

by PRICEWELDINGANREPAIR Verified Customer Verified Customer

Print