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Tonya Hensley

Overview Reviews (134) Inventory (743)

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Tonya Hensley

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

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4.6

134 Reviews

Overview Reviews (134) Inventory (743)

Dealership Experience

4 yrs, 8 mos

Industry Experience

26 yrs, 10 mos

Languages Spoken

English

4.6

134 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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134 Reviews of Tonya Hensley

November 02, 2026

Dealership Rating

Employee Rating

Great place love the people, efficient, prompt, and competitively priced, keep you informed on what’s going on with your vehicle competitively priced, keep you informed on what’s going on with your vehicle More

by mikeschworer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracey Pacheco

Nov 02, 2026 -

McCluskey Buick GMC responded

We're glad our team kept you updated on your Kia Sorento and handled your service efficiently. Your kind words about the people here mean a lot to us!

October 30, 2026

Dealership Rating

Employee Rating

Best dealership i been to in a very long time. Jessica Williams is a great sales rep. Jessica Williams is a great sales rep. More

by kevinmabrey

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Jessica Williams 10 stars

Oct 30, 2026 -

McCluskey Buick GMC responded

Your praise for our dealership and sales team means a lot to us. Congratulations on your new Buick Envista!

October 30, 2026

Dealership Rating

Employee Rating

Cam was very polite and kind during his service . Very professionally mannered. The service experience was very well worked out well with our work schedule . Very professionally mannered. The service experience was very well worked out well with our work schedule . More

by j.carey0706

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 30, 2026 -

McCluskey Buick GMC responded

Knowing the service on your Chevrolet Trax fit your work schedule is rewarding for our team. We also appreciate your kind words about the considerate, professional care you received.

October 28, 2026

Dealership Rating

Employee Rating

Great doing business with yall. Everything was done in a timely manner fashion. Car was delivered earlier than expected. Thank for everything. Everything was done in a timely manner fashion. Car was delivered earlier than expected. Thank for everything. More

by zakkiyyah

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco

Oct 28, 2026 -

McCluskey Buick GMC responded

We're glad your new GMC arrived ahead of schedule and everything moved along promptly. Thank you for choosing our team!

October 26, 2026

Dealership Rating

Employee Rating

It was simple and easy to work with professional sales people couldn't have a better experience thanks so much people couldn't have a better experience thanks so much More

by dlgehrlichllc

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 26, 2026 -

McCluskey Buick GMC responded

Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing McCluskey Buick GMC.

October 24, 2026

Dealership Rating

Employee Rating

Had a very great experience. The people were very professional and Respectful. Great Day #Whooodeyrific4life The people were very professional and Respectful. Great Day #Whooodeyrific4life More

by danielmartin02379

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco

Oct 24, 2026 -

McCluskey Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McCluskey Buick GMC.

October 21, 2026

Dealership Rating

Employee Rating

VERY HELPFUL AND PLEASANT TO WORK WITH MY CAR ISSUE. MADE THE CHECK OUT EASY AND LOTS OF COMMUNICATION MADE THE CHECK OUT EASY AND LOTS OF COMMUNICATION More

by jdf21972

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tracey Pacheco

Oct 21, 2026 -

McCluskey Buick GMC responded

Your mention of clear communication and an easy checkout highlights how our service department keeps customers informed at every step. Knowing you found our team helpful and pleasant while resolving your Chevrolet Equinox issue is rewarding.

October 21, 2026

Dealership Rating

Employee Rating

They were really nice and helpful they were polite and kept you you in the loop. kept you you in the loop. More

by mariahkenser19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Alec conte

Oct 21, 2026 -

McCluskey Buick GMC responded

Knowing you felt well-informed and supported during the service on your Chevrolet Cruze is rewarding. Your kind words about our team’s politeness and clear communication mean a lot to us.

October 21, 2026

Dealership Rating

Employee Rating

Ian was professional and knowledgeable about the vehicle I was inquiring to purchase. He made the paperwork and purchasing process very easy and pleasant. The closing and final explanation of the vehicles e I was inquiring to purchase. He made the paperwork and purchasing process very easy and pleasant. The closing and final explanation of the vehicles equipment and operation was very informative and educational. My supervisor has been thrilled with the truck. My thanks to Ian and TJ for the experience we had with McCluskey. More

by rmason13

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 21, 2026 -

McCluskey Buick GMC responded

Knowing the purchasing process felt easy and the explanations were informative means a lot to our team. Thank you for choosing our dealership for your new GMC 2500, and we’re thrilled your supervisor is already enjoying the truck.

October 18, 2026

Dealership Rating

Employee Rating

A good dealer is very helpful with your purchases. A good dealer is very helpful with your purchases. A good dealer is very helpful with your purchases. More

by ortezarriaza503

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Oct 19, 2026 -

McCluskey Buick GMC responded

Our team enjoyed assisting you with your purchase of the used Honda Ridgeline. Knowing you found our team helpful means a lot to us.

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