Tonya Hensley
Tonya Hensley at McCluskey Buick GMC

Tonya Hensley

Guest Relations Manager

McCluskey Buick GMC

9673 Kings Automall Drive
Cincinnati, OH 45249

Contact Me
4.5
120 Reviews

Dealership Experience

4 yrs, 7 mos

Industry Experience

26 yrs, 9 mos

Languages Spoken

English English

4.5

120 Reviews

Write a Review

120 Reviews of Tonya Hensley

October 07, 2026

Dealership Rating
Employee Rating

This dealership team was knowledgeable, professional, very accommodating and friendly. They made the car-buying experience very pleasant. I’ve recommended them to family and friends. More

by vance_robert2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 07, 2026

McCluskey Buick GMC responded

Knowing that the expertise and welcoming approach you experienced made your purchase of the new GMC Suburban so pleasant means a lot to our team. Your recommendation to family and friends is greatly appreciated.

October 07, 2026

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Employee Rating

Got me in a vehicle with minimal down not exactly what I wanted but still great More

by jacobg4216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chuck Maly, Sabrina McCluskey, Tracey Pacheco , Jayden Gerbus

Oct 07, 2026

McCluskey Buick GMC responded

Our team is pleased we could work within your budget to secure your used GMC Acadia with minimal down payment. Knowing that the Acadia still feels like a great fit means a lot to us.

October 06, 2026

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Employee Rating

Communication has been a little difficult with the dealership. I love my new car; however, I have been pretty much ignored since I signed the documents. More

by poochum83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Nicholas

Oct 07, 2026

McCluskey Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

October 03, 2026

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Employee Rating

Have liked this dealership because of their service department so when I needed a car they were the first ones I went to. More

by COUPUNRA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2026

McCluskey Buick GMC responded

We’re glad you trusted our service department again when choosing your new GMC. Your loyalty means a lot to our team.

October 02, 2026

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Great experience that would recommend to anyone who is in the market to purchase a vehicle. More

by brobmalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 02, 2026

McCluskey Buick GMC responded

Knowing you’d recommend us to anyone in the market for a vehicle means a lot to our team. Enjoy your new GMC Sierra 1500, and we’re here whenever you need us.

September 30, 2026

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From start to finish the wife and I had an awesome experience, with the entire sales staff start to finish. More

by davidgriess
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 30, 2026

McCluskey Buick GMC responded

Thanks for the five-star rating and for choosing our dealership for your new Buick. We’re delighted you and your wife enjoyed working with our sales team from start to finish.

September 30, 2026

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Employee Rating

Purchased vehicle that was overpriced. Then had check engine light didn’t even get to drive it home. Took in they said they fixed it didn’t get home had to take it back. Went to pick it up More

by jfishback66
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Tracey Pacheco

Oct 01, 2026

McCluskey Buick GMC responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 28, 2026

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Employee Rating

They were on time Very pleasant Was quick and did a great job fixing my car More

by candb226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Sep 28, 2026

McCluskey Buick GMC responded

Knowing that our prompt and pleasant service met your expectations means a lot to our service team. We’re glad we could quickly fix your Chevrolet Malibu and get you back on the road.

September 28, 2026

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Employee Rating

I’m so thankful I bought my car from McCluskey Chevrolet! I’ve always received amazing customer service anytime I’ve had to contact them about my vehicle. Upon arrival, gave them my keys, the rental was read More

by shereka.nalls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bridjette Miler

Sep 28, 2026

McCluskey Buick GMC responded

Your note about our technology updates reflects how we aim to keep you informed every step of the service on your Chevrolet Trax. We’re glad the rental was ready promptly and got you back on the road in minutes. Knowing you found our team friendly and helpful means a lot to us.

September 28, 2026

Dealership Rating
Employee Rating

Made mess in car didn't use care dumped gloves box didn't pick up contents off floor got grease all over steering wheel cover didn't use nothing too drive car with overall bad service ... More

by moneymaker1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracey Pacheco

Sep 30, 2026

McCluskey Buick GMC responded

Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate your feedback regarding the vehicle's condition after service. We will share your comments with our team and look for ways to improve.

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