Chuck Oliver | Page 6

Wont be back to this location Brought my car in to get a problem fixed with my car that should have been covered under warranty. I was told that the problem was not going to be cov Brought my car in to get a problem fixed with my car that should have been covered under warranty. I was told that the problem was not going to be covered under my warranty and I asked why. I was given some weird reasoning that just didn't make sense. My S/O called to try and under stand why it wasn't going to be covered and the tech got rude/defensive stating that it wasn't under warranty and that even IF he ran it through warranty that he would just get a kick back that it was declined. When asking to speak to a supervisor/manager we were told we couldn't and that it wasn't covered. So he never even check in the first place to see if I was covered or not. So him we would not be having the repairs done there. He then told us that our door charge needed to be paid before close of business and to them pick the vehicle up after hours because we weren't allowed on the property. I picked my car up a few hours later, drive it to the next closest GM dealership and they called me to let me know the very next morning that my car was fixed and that IT WAS covered under my warranty. I am very disappointed that I will no longer be going to the location that is not only the closest and most convenient but also where I bought this car and have had 4 years of service and repairs done there. All my other immediate family members have bought their vehicles (8 vehicles for our family purchased at this location) here as well and have had their services done their and we will not be returning to this location again after this experience. The one positive to the whole thing is once I got in touch with the manager(Chuck) to this location he was very apologetic to what happened and made sure I got my door charge refunded back to me. More

by anonymous Verified Customer Verified Customer

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Matt in service was great got everything done quickly and at a reasonable price.Very happy what else can I say it was great service Dellens is great at a reasonable price.Very happy what else can I say it was great service Dellens is great More

by lin_parsons Verified Customer Verified Customer

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Always above and beyond We always get great customer service every time we drop off and pick up vehicles. The get are vehicles in and out in a timely matter. Great customer s We always get great customer service every time we drop off and pick up vehicles. The get are vehicles in and out in a timely matter. Great customer services More

by hope.adams Verified Customer Verified Customer

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DELLEN worked to help me every way they could. DELLEN has worked with me on getting my Canyon Denali cured of rear differential bearing issues. It is my opinion that GM has a bearing vendor that h DELLEN has worked with me on getting my Canyon Denali cured of rear differential bearing issues. It is my opinion that GM has a bearing vendor that has substandard parts, but that’s my opinion.. In any case Dellen was aware of my schedule and did everything in their power to get me back on the road ASAP. Much Appreciated! More

by dana10 Verified Customer Verified Customer

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Quick and great service Fast and well priced service. Didn’t try to up sell me. Asked them to check the brakes due to a noise. They cleaned them up and the noise was gone. Fast and well priced service. Didn’t try to up sell me. Asked them to check the brakes due to a noise. They cleaned them up and the noise was gone. More

by zpucillo Verified Customer Verified Customer

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Used truck purchase It was a pleasure doing business with the Dellen family! Lin Parson and the team helped me out and answered all my questions. Definitely would recomme It was a pleasure doing business with the Dellen family! Lin Parson and the team helped me out and answered all my questions. Definitely would recommend this dealership. More

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Warrenty Service All employees were polite and listened while explaining the work required and the technician preformed the work correctly to solve my issues. Will ret All employees were polite and listened while explaining the work required and the technician preformed the work correctly to solve my issues. Will return again for my next service. More

by lyle7460 Verified Customer Verified Customer

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First time car renter Everyone was very efficient, patient and treated me like I was family. If I did not understand something they made sure they explained it to me and th Everyone was very efficient, patient and treated me like I was family. If I did not understand something they made sure they explained it to me and that I was the focus among the group that was with me that day. Overall a great experience for a first time car renter! More

by madiesutherland Verified Customer Verified Customer

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Had rust removed under dash Chuck is a very good service manager and he cares about his customers. He went out of his way to make sure my car was protected while it was in servic Chuck is a very good service manager and he cares about his customers. He went out of his way to make sure my car was protected while it was in service. More

by garysuniverse Verified Customer Verified Customer

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