Chuck Polley | Page 3

Friendly Everyone I met was friendly and helpful. I was kept informed about the work being done on my car. While there I watched Breeanna listen to a woman at Everyone I met was friendly and helpful. I was kept informed about the work being done on my car. While there I watched Breeanna listen to a woman at the counter who was telling her about her strokes and losing her keys,for 15 minutes, with rapt attention and a smile! More

by Taurus12 Verified Customer Verified Customer

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Middleton Ford is the best! We have purchased both our vehicles (Edge and F150) at Middleton Ford. The staff is awesome. Chuck’s team is amazing and made the entire process great We have purchased both our vehicles (Edge and F150) at Middleton Ford. The staff is awesome. Chuck’s team is amazing and made the entire process great! More

by mjdag1015 Verified Customer Verified Customer

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Great service Wonderful work and great service. Have recommended to others and have heard only good things in response to their service as well. Will return in the Wonderful work and great service. Have recommended to others and have heard only good things in response to their service as well. Will return in the future. More

by GIDJETGIRL_08 Verified Customer Verified Customer

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They treat you like family I moved from MN to WI three months after I purchased my Ford. I selected Middleton Ford as my go to dealership as they were family owned and operated. I moved from MN to WI three months after I purchased my Ford. I selected Middleton Ford as my go to dealership as they were family owned and operated. I was treated as if I had purchased the car from them from day one. My significant other purchased his Ford from Middleton Ford as a result of their service. Fast forward 4.5 years later, I can say this dealership is hands down the best I have ever encountered (all my previous cars were Toyota and Lexus). Middleton Ford has earned my business and trust and I look forward to continued business with them in service, buying a new vehicle or referring them to everyone I know. Customer service is number one and they strive for it every time I need something. The owners all make an effort to acknowledge their customers and always go the extra mile. More

by Susan McClain Verified Customer Verified Customer

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28 yr customer Always professional & clean! The staff is very friendly and know meby face always greeting with a smile and helpful attitude. Will continue to be a lo Always professional & clean! The staff is very friendly and know meby face always greeting with a smile and helpful attitude. Will continue to be a loyal customer!! More

by NOLAGIRL8594 Verified Customer Verified Customer

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Professional from beginning to the end! Everyone I dealt with was knowledgeable and understanding! They explained everything to me prior to service. They did a great job on my car and even w Everyone I dealt with was knowledgeable and understanding! They explained everything to me prior to service. They did a great job on my car and even washed it! More

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Some serious honesty issues! With out even being able to start my car they wanted 1200.00. 1 a battery, 2 new water pump and 3 new starter. I asked how do u know i have a bad wat With out even being able to start my car they wanted 1200.00. 1 a battery, 2 new water pump and 3 new starter. I asked how do u know i have a bad water pump if you cant start ut? He (Jake) saud when we pushed it into the shop we saw there was no water in the reservoir. I suggested i purchase a battery and starter as i did not believe i needed a water pump. I installed the battery and the water pump did not leak a drop in almost 2 hours of running. I told Jake in service that the pump was fine. He responded with thats ur opinion. They again brought it into garage hooked to diagnostics. Nothing but then he said i had a terrible knock in my engine and a bad rod. I would need a new engine! I said that i disagreed and asked him to comeout side and listen to it with me and t err ll me what he heard. He said no i am to busy. When i asked again for him to come listen there was no knocking. He s as id thats your opinion. Then threw my keys at me!! Yes he raised his voice and threw keys at me! I respinded by getting louder as well telling another service customer that they eould not fo business here as the lie about needed repairs! At that point their Sales Manager grabbed another large salesman and confronted me in the parking lot as i was leaving! He got inches from my face and told me my behaviour was not acceptable. I told him to back off away from me i was leaving abd he was lucky i was. He then walked back into the building laughing and making a joke about me. NEVER WILL I STEP FOOT IN THAT BUSINESS AGAI. I will also discourage everyone i meet to not go there. More

by RODNEYJ Verified Customer Verified Customer

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Sales service and title Jake went above and beyond customer service once again and made sure both my vehicles were serviced before the weekend. My fiancé resides in Rockford Jake went above and beyond customer service once again and made sure both my vehicles were serviced before the weekend. My fiancé resides in Rockford Illinois and will only get his service done at Middleton ford. There are very few days he has available and Jake made it happen!!! More

by PJRUST Verified Customer Verified Customer

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Amazing Chuck, Will, Andrew & the team at Middleton Ford are great. From the purchase process to maintenance everyone has provided excellent customer service Chuck, Will, Andrew & the team at Middleton Ford are great. From the purchase process to maintenance everyone has provided excellent customer service. We will definitely purchase our next truck from Middleton Ford. More

by ALEXPGIBSON Verified Customer Verified Customer

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The best! I have purchased cars from Middleton Ford for years. I don't go anywhere else! I trust them completely. Sales, Service, Quick Lane - everything first I have purchased cars from Middleton Ford for years. I don't go anywhere else! I trust them completely. Sales, Service, Quick Lane - everything first rate. Happy to be their customer. More

by Kathie Verified Customer Verified Customer

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