Chuck Shelton
Chuck Shelton at Two Rivers Ford

Chuck Shelton | Page 2

Service Advisor

Two Rivers Ford

76 Belinda Pkwy
Mt Juliet, TN 37122

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26 Reviews
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26 Reviews

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26 Reviews of Chuck Shelton

November 01, 2021

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Employee Rating

The people at Two Rivers Ford have been great with my 2015 F150 lariat since the day I bought. I have just ordered a new truck and they will be the only ones to work on it. More

by patdeannarollins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2021

Two Rivers Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We look forward to your next visit! Take care!

September 25, 2021

Dealership Rating
Employee Rating

Two Rivers takes care of all our vehicles. Service Department is best there is. We have been loyal customers for many years. More

by Bobby & Allison Eastland
Quality Of Work
Friendliness
Recommend Dealer
Yes
Sep 27, 2021

Two Rivers Ford responded

Bobby and Allison, we appreciate you both so much. Thanks for being loyal customers, and thanks for the 5 star review.

August 08, 2021

Dealership Rating
Employee Rating

Two Rivers never disappoints. They always go the extra mile. Thank you guys!! More

by RRog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Two Rivers Ford responded

Hi Rrog, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 30, 2021

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Employee Rating

was greeted early and taken in as soon as i got into service. truck was ready as promised and brakes were done. on drive back home everything with brake performance was awesome. calipers were all cleane More

by glegnon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 31, 2021

Two Rivers Ford responded

Hi Glenn, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We hope to be of service to you again! Take care!

March 28, 2021

Dealership Rating
Employee Rating

In all my life, I have never looking forward to taking a car in for service but that changed when we moved to TN and we about 1 mile from Two Rivers. These are the most dedicated and honest people you have More

by BarbLadner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: The office staff who handles billing, loaners, etc.

Mar 30, 2021

Two Rivers Ford responded

This is music to our ears. Thank you so much for trusting us with your service needs. We truly appreciate you!

January 10, 2021

Dealership Rating
Employee Rating

I had an outstanding experience with Doc and the service department. I’m from out of state and they could not have been more accommodating. I would recommend the dealership without hesitation. More

by Mavis
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Doc Sullivan

Jan 11, 2021

Two Rivers Ford responded

Mavis, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 19, 2020

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Employee Rating

Kept my truck for two days and did not even get it brought in to the shop area to be looked at let alone be repaired. Received no communication about what was going on and was given laughable excuses More

by Going to another ford dealer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Oct 15, 2020

Two Rivers Ford responded

We are so disappointed to learn of this situation that you have described. It is always our intention to make every customer happy and we are sorry that we failed in this instance. We will look into this on our end and if you'd like to discuss this with us directly, please call us at 615-889-9003, and we'll be happy to discuss.

August 18, 2020

Dealership Rating
Employee Rating

The entire process of buying a vehicle could not have been any better. Sales, Finance and Service all did a great job addressing our questions and meeting our needs. More

by Jbuchana
Recommend Dealer
Yes

Other Employees Tagged: Kenny Fitzpatrick , Lonnie Fox, Brian Myers

August 01, 2020

Dealership Rating
Employee Rating

Great Service We have been dealing with Two Rivers Ford for over 30 years and just when you think they can't get any better, they do. Chuck met when I drove up, wro More

by bjwil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Hawley, Doug Reed

Aug 06, 2020

Two Rivers Ford responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Two Rivers Ford Inc for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Safe travels!

July 25, 2020

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Employee Rating

Another STUPENDOUS Service Job As always, Chuck and the Service Team at Two Rivers Ford is right there for their customers. Nothing worse than one of the dashboard lights coming on More

by BarbLadner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

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