Cindy Higgins-Regan | Page 2

He always cares about our vehicles. And goes beyond to help us if we have more questions. And goes beyond to help us if we have more questions. More

by CAMHYNEK1 Verified Customer Verified Customer

Helpful 0

Report | Print

Great service! The staff don’t seem pushy and gave me options what I could do, The staff don’t seem pushy and gave me options what I could do, More

by voanderson Verified Customer Verified Customer

Helpful 0

Report | Print

Speedy efficient service. Friendly and helpful employees. Good service. Felt welcomed and appreciated. Will remain a customer because of this. Friendly and helpful employees. Good service. Felt welcomed and appreciated. Will remain a customer because of this. More

by stamm.mary40 Verified Customer Verified Customer

Helpful 0

Report | Print

Tried to do a good thing and keep my business local. ......Big mistake!!! Picked up my Telluride on Friday and now it's going into Kia to get fixed. I slid into a snowbank and had some minor bo ......Big mistake!!! Picked up my Telluride on Friday and now it's going into Kia to get fixed. I slid into a snowbank and had some minor body and Tire damage. Also, a horrible vibration at higher speeds. Went to pick up my vehicle and to my surprise it was not repaired fully. I was about ready to sign my paperwork and pay my Deductible and asked the body shop staff if I should drive my ride before signing my paperwork to make sure that the vibration was gone. They guy looked at me and said, "Oh, the vibration is not gone" He said, "I took two service Techs out with me and we are not sure where that vibration is coming from". "We think it might be the Drive Trans." What a shock!!! I asked, "So, why didn't you keep going and fix the issue" He said, "You are going to have to talk to your insurance." I called my insurance guy and he was shocked that there wasn't anything done or no Referral to take else where for further repairs. I'm 100% sure that the people in the Body Shop wasn't even going to mention the vibration not being addressed. My insurance guy suggested that I Call the Service Manager and see if I could get my Telluride back into the Service department to do diagnostics on the vibration. I called and explained the situation to Her and she said, "Can you hold on 1 second." I was assuming she was going to talk to the Body Shop to gather information. Nope, She just transferred the call to the Body Shop!!!! Absolutely unacceptable response for a Manager!!! I now have an appointment with Kia to get my vehicle repaired. Here is the worst part about this whole situation. After my Telluride is repaired, we are going to purchase a brand-new Silverado because we bought a small camper and it's a little too much for the Telluride. Looks like we will be taking our business out to Runde or another Chevy Dealership. What a missed opportunity!!!!! More

Helpful 0

Report | Print

I didn’t get the name of the woman that brought out my used filters to show me what condition they were in and to see if I was interested in replacing filter in addition to the rebate. Very nice! used filters to show me what condition they were in and to see if I was interested in replacing filter in addition to the rebate. Very nice! More

by voanderson Verified Customer Verified Customer

Helpful 0

Report | Print

They provided fast and friendly service for my tire rotation and oil change. No complaints . rotation and oil change. No complaints . More

by lamav1987 Verified Customer Verified Customer

Helpful 0

Report | Print

The service department did a great job taking care of my Equinox and making sure all maintenance was performed on time. Equinox and making sure all maintenance was performed on time. More

by wendiebartelt Verified Customer Verified Customer

Helpful 0

Report | Print

Great people. Great service. I will definitely be going back to have work done on my truck. Great service. I will definitely be going back to have work done on my truck. More

by chainer64 Verified Customer Verified Customer

Helpful 0

Report | Print

Service work has timely and professional. Employees are pleasant, have a cheerful greeting, get you in when scheduled time comes about. They listen to you carefully so the work is done and Employees are pleasant, have a cheerful greeting, get you in when scheduled time comes about. They listen to you carefully so the work is done and you don't need to make a second trip. Symdon has a nice waiting area with refreshments and TV so the time goes by quickly when I have service work done. Recently I had need of body repair and Jordan, Jeff and the crew in the body shop performed a miracle with my van. The loaner car was a plus. More

by denniswood1808 Verified Customer Verified Customer

Helpful 0

Report | Print

I love this place ! Jack and Cindy are awesome ! Truck was running great just brought it in for preventative maintenance. Feels good driving my truck knowing it’s saf Jack and Cindy are awesome ! Truck was running great just brought it in for preventative maintenance. Feels good driving my truck knowing it’s safe and in tip top shape ! More

by norskjohnny Verified Customer Verified Customer

Helpful 0

Report | Print