Cindy Kobiela | Page 7

I arrived and was greeted immediately by a service representative with a tablet, the rep asked for my name and found the appointment in the system. I was escorted into the waiting area until the servi representative with a tablet, the rep asked for my name and found the appointment in the system. I was escorted into the waiting area until the service was complete. More

by mossjosephine Verified Customer Verified Customer

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Webb Hyundai is the only place that services our Sonata. Great people to deal with ! Great people to deal with ! More

by ptsdale9236 Verified Customer Verified Customer

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service writer Cindy k. is the best. they are crazy busy but seem dedicated to service. is the best. they are crazy busy but seem dedicated to service. More

by groeda Verified Customer Verified Customer

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The service was fine, I was a little surprised to find out after that fact that my description of the problem was recorded and I wasn't informed of that. Not knowing I was being recorded in advance was a out after that fact that my description of the problem was recorded and I wasn't informed of that. Not knowing I was being recorded in advance was a little off-putting. (I don't object to the recording per see - I'm sure it's helpful to have a verbatim record of what was said - just tell me first please.) I also thought nearly 2 hours to plug a screw in a tire seemed like a long time when I had the first appointment of the day. But this was my first experience with the service dept. and I don't know what else was going on that morning. More

by maggieck73 Verified Customer Verified Customer

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Service department is a disappointment. They diagnose a problem that I told them was a problem to begin with and then they tell me I have to pay $900 to do a supposed "maintenance" service They diagnose a problem that I told them was a problem to begin with and then they tell me I have to pay $900 to do a supposed "maintenance" service with no guarantee it will fix the problem. This before they will address the real issue of my vehicle's excessive oil consumption. Excuse me, why must I roll the dice with my $900 with no promise of a fix? I purchased an upgraded engine and drive-train insurance policy when I bought this vehicle last spring which means absolutely nothing unless I play the pay upfront first game with the service department. I discovered the excessive oil consumption problem with this vehicle shortly after I purchased it and I feel I was sold a faulty vehicle from this dealership. I am beyond disappointed with Webb Hyundai and especially their "service department". I paid $1,100 dollars for vehicle service insurance policy that isn't worth the paper it's written on. I have a vehicle that has a diagnosed problem and nothing has been done to fix the problem or satisfy me as a customer. More

by anemcek Verified Customer Verified Customer

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Great service and excellent prices. Everything was eSy in scheduling my Hyundai for service. Thank you. Everything was eSy in scheduling my Hyundai for service. Thank you. More

by johnhudetz Verified Customer Verified Customer

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Very disappointed with my last service experience! All I heard was sorry! No satisfaction! Really!! All I heard was sorry! No satisfaction! Really!! More

by chris_wilk14 Verified Customer Verified Customer

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Great experience staff was great detailed man was excellent. I can’t wait to thank him again for an outstanding job. Look forward to seeing you in your service area for my recall repair. excellent. I can’t wait to thank him again for an outstanding job. Look forward to seeing you in your service area for my recall repair. More

by N-OVERSTREET Verified Customer Verified Customer

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The staff was knowledgeable and friendly, they directed me to the waiting are and offered me beverages and snacks while they completed the Maint. service on my G80. I highly recommend you to go there and c me to the waiting are and offered me beverages and snacks while they completed the Maint. service on my G80. I highly recommend you to go there and check out the vehicles Genesis has to offer. More

by saulreyes87 Verified Customer Verified Customer

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My car was in the service department for over a month and then I found out that the hold up was due to the name on my extended warranty that I purchased, being different from my name. The name is different then I found out that the hold up was due to the name on my extended warranty that I purchased, being different from my name. The name is different b/z I got married and no one seemed to check that which to me is ridiculous! They tried to say that I am not the original owner, although I am the only owner of my car, ever.. That was why there was a hold up??? I can't believe that no one would have even checked with me to ask about a name change! Although they gave me a loaner during this time, it was a very frustrating experience for me. More

by cherie.chidi13 Verified Customer Verified Customer

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