Cindy Steinberg | Page 4

I had a positive experience scheduling an appointment online - the process was easy, and the wait time was very reasonable. I also appreciated the video walkthrough from the technician, which was very he online - the process was easy, and the wait time was very reasonable. I also appreciated the video walkthrough from the technician, which was very helpful, and the text updates. The only downside was that the price quoted when I approved the work in the app increased at checkout and then adjusted again while they were trying to sort it out. I’m not sure why it fluctuated, but it would have been helpful to know the final price upfront as I ended up paying slightly more. More

by Cierra Verified Customer Verified Customer

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I waited for over three hours for an oil change despite having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped having an appointment. I also had an oil leak after service and had to go to a different service center to get my oil cap tightened and my oil topped off. More

by carolinejns1125 Verified Customer Verified Customer

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Rating: ★★☆☆☆ I originally brought my car in for a suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I suspension-related noise, which led to nearly $3,000 in repairs. After picking it up, I noticed a different noise—not the one I brought it in for. I reported it immediately, and the dealership kept the car for three days, but said they couldn’t hear anything. They sent a walk-around inspection video and returned the car, but the noise persisted. I waited until it became more pronounced and brought it back again. They kept it for another three days, only to again say they didn’t hear it. The roads in Birmingham may be smoother, but here in Selma, with all the potholes, the noise is very noticeable. Even my wife heard it. Bottom line: You’re the dealership—and this is one of your own cars. That’s why I brought it to you and not a shade tree mechanic. With a car I maintain well and a bill over $3,000, I expected you to find the problem. I was hoping you all could fix your own. More

by MARCUS J WILLIAMS SR Verified Customer Verified Customer

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