Cinthia Serna
Cinthia Serna at Victory Toyota of Midtown

Cinthia Serna

Service

Victory Toyota of Midtown

3255 North Cicero Ave
Chicago, IL 60641

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5.0
7 Reviews

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English English

Spanish Spanish

5.0

7 Reviews

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7 Reviews of Cinthia Serna

October 02, 2026

Dealership Rating
Employee Rating

Cinthia made it happen! Waited for 15 minutes just to get into the service center. Service was over booked. Did get the recall work done, but it took a lot of my day More

by RICKI
Recommend Dealer
No
Oct 13, 2026

Victory Toyota of Midtown responded

Thank you for your feedback! We're glad Cinthia was able to help & get your recall work completed. We apologize for the wait & understand that your time is valuable. We appreciate your patience & hope to provide you with an even smoother experience next time 🤩

September 11, 2026

Dealership Rating
Employee Rating

Good, but waited 2 hours for my car to get a diagnostic test. Cinthia was excellent, she made my wait worth while. More

by mmcnieves
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2026

Victory Toyota of Midtown responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Victory Toyota of Midtown! Lane Gibson lane.gibson@victorytoyota.com

September 05, 2026

Dealership Rating
Employee Rating

I appreciated the service I received especially the pick up and drop off service. That is what I dislike most is sitting in the waiting area for hours. More

by peguessandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2026

Victory Toyota of Midtown responded

Thank you for your kind feedback! We're delighted to hear that you appreciated our pickup & drop-off service. We understand that spending hours in a waiting area isn't always convenient, so we're happy we could make your service experience easier & more comfortable. We truly appreciate your business & look forward to assisting you again in the future.

March 24, 2026

Dealership Rating
Employee Rating

First time buyer (used vehicle). Worked with Carlos Flores Mendez. Awesome guy. Would hands down work with him again. Dealer generally. easy to work with in purchase of the vehicle. More

by michaelingersoll
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shane Tabora

Mar 24, 2026

Victory Toyota of Midtown responded

We’re glad you had a positive experience purchasing your used Toyota Land Cruiser and felt well supported by our team. Thank you for your patience during your visit and for recommending us. We look forward to assisting you again. Lane Gibson General Manager lane.gibson@victorytoyota.com

March 09, 2026

Dealership Rating
Employee Rating

I appreciated the time Cinthia took to clearly explain the recommended work and answer my questions. She stayed in constant communication with me throughout the process, which I really appreciate. Cinthia More

by jenib79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 09, 2026

Victory Toyota of Midtown responded

Thank you for highlighting Cinthia’s clear explanations and ongoing communication during your Toyota service. We’re pleased she made the process smooth and approachable. We appreciate your feedback and look forward to assisting you again. Lane Gibson General Manager lane.gibson@victorytoyota.com

February 22, 2026

Dealership Rating
Employee Rating

Both David Quinto and the rest of the staff at Victory Toyota were very helpful and friendly. I have been going here for the last 3 years and I enjoy coming here at all levels. Please keep up the great wo More

by tbuck36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Victory Toyota of Midtown responded

Thank you so much for sharing this! I’m really glad to hear that our team was helpful & friendly. It means a lot that you’ve been coming to us for the past years—we truly appreciate you. Thanks again for the kind words, & we’ll keep doing our best for you 🤩

February 21, 2026

Dealership Rating
Employee Rating

Cinthia was professional, easy to talk o and great conversation. She told me about the process and ask the right questions pertaining to my car. Enjoyable conversation and experience, thanks Cinthia! More

by twallace92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 23, 2026

Victory Toyota of Midtown responded

Thank you so much for your kind words! I’m thrilled to hear that your experience with Cinthia was professional, informative. She truly enjoys helping our guests & making the process easy to understand. We appreciate you taking the time to share your experience.

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