Clara Salette | Page 12

Best Customer Service Definition of best customer service? Yeah, that's Clara Salette for you! I called at the end of the business day on Thursday and Clara still answered Definition of best customer service? Yeah, that's Clara Salette for you! I called at the end of the business day on Thursday and Clara still answered the phone. I was trying to close a deal that day on a new listing but, it was too late. She did offer to send me pictures of the vehicle if I was really interested which to me is going the extra mile for the customer. Went in the next morning 15 minutes before they opened and Clara assisted me right away! I was able to close a deal on a new listing with the help of her along with a few others! The buy went so smoothly! Again, would highly recommend this location but, most importantly Clara to help you with your purchase!! She gets a 12/10 if you ask me! More

Report | Print

Very good Very good! But scary because I have to pay more than I was paying. And the car is not mine. I love Infiniti cars 🚘 thank you Very good! But scary because I have to pay more than I was paying. And the car is not mine. I love Infiniti cars 🚘 thank you More

by Andromaca Verified Customer Verified Customer

Report | Print

Used car repair work I’m pleased that this dealership corrected the few issues that I discovered about my used car purchase. Although it took 5 days to get my car back, I I’m pleased that this dealership corrected the few issues that I discovered about my used car purchase. Although it took 5 days to get my car back, I had a great loaner car. More

by GHATOS Verified Customer Verified Customer

Report | Print

New Lease Clara was very helpful and made my experience enjoyable! I appreciated her direct approach in discussing pricing options with me. I would highly rec Clara was very helpful and made my experience enjoyable! I appreciated her direct approach in discussing pricing options with me. I would highly recommend Clara! More

by LMKENNY Verified Customer Verified Customer

Report | Print

Awesome Services I have recently purchase an 2019 Infiniti Q70 from this dealership,because of the consistency in which my previous cars were maintained from purchase I have recently purchase an 2019 Infiniti Q70 from this dealership,because of the consistency in which my previous cars were maintained from purchase to trade-in. I was able to negotiate a fair price for a new car with an effective and customer friendly sales department. They provided an outstanding and efficient transactional delivery of the new car - I was impressed. Generally, the service department is awesome; as the pay particular attention to details-that is why I have been doing business with this dealership since 2007. More

Report | Print

Excellent service by everyone Every time we have bought a new car, they have gone above and beyond to please us and give us the best deal possible, from no down payment, to checkin Every time we have bought a new car, they have gone above and beyond to please us and give us the best deal possible, from no down payment, to checking financing details, which allowed us to leave the dealership with a new car on the same day. More

Report | Print

Complete lack of follow I purchased a used car still under factory warranty. It supposedly went through inspection prior to listing for sale. As I was driving it off the lo I purchased a used car still under factory warranty. It supposedly went through inspection prior to listing for sale. As I was driving it off the lot, the check brake pad light came on. I immediately turned around and headed back to the dealership. I informed my sales rep of the issue and she immediately brought it to the attention of the used car sales manager who stated that if the car needed brakes, he would put them in. The car had another issue that I ended up bringing to the maserati dealership to repair under warranty. I had them inspect the brakes while they had the car and sure enough it needs front breaks....they are at about 2MM. I am still waiting on a response to my email as to how your dealership is going to handle the problem. Additionally, I was sold a quality guard supreme plus warranty and when I looked on their website, it states pretty clearly they don't offer coverage on exotic cars. I;m still waiting on a response from the finance manager regarding. Overall, I've been displeased by the lack of follow up. I purchase a lot of cars and so far, I have not been impressed by Infiniti of Gwinnett More

by ssnyder6 Verified Customer Verified Customer

Report | Print

Clara was fun to work with. She was very accommodating starting with our test drive and beyond. Clara knew the product and was able to quickly get answers was fun to work with. She was very accommodating starting with our test drive and beyond. Clara knew the product and was able to quickly get answers to questions in which she did not know the answer. She was also able to get the service department to live up to the timeframes she told us regarding detailing, touch up and fixes. More

Report | Print

Excellent customer service From beginning to end, both of my purchases from Infiniti of Gwinnett have been a pleasure. Customer service is their main goal, and they exceed exp From beginning to end, both of my purchases from Infiniti of Gwinnett have been a pleasure. Customer service is their main goal, and they exceed expectations in that arena. More

by csantelli Verified Customer Verified Customer

Report | Print

Great service and pricing! Clara Salette was excellent! Clara Salette was excellent, courteous, and friendly! The sales process was low pressure and hassle free. The vehicle price was reasonable when compa Clara Salette was excellent, courteous, and friendly! The sales process was low pressure and hassle free. The vehicle price was reasonable when compared to other dealerships. The overall rating is good to excellent, with Clara getting an excellent. The rating would be higher, but I am waiting for the delivery of the headphones and Remote for the DVD Player. Clara was persistent, but not aggressive from the time I initially contacted the dealership eight months ago! I highly recommend this dealership and especially Clara. More

by mamanley Verified Customer Verified Customer

Report | Print