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Clarence Henderson
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Clarence Henderson | Page 3
Service Advisor
Don Davis Dodge Chrysler Jeep
1901 North Collins Street
Arlington, TX 76011
45 Reviews
45 Reviews
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45 Reviews of Clarence Henderson
January 24, 2024
I called and spoke with Clarence about my issue before I made it to the shop and he gave me insight into what could be going on and informed me of warranty coverage. He also provided me with towing service made it to the shop and he gave me insight into what could be going on and informed me of warranty coverage. He also provided me with towing service that helped me get to shop. Once I arrived he checked me in and kept me informed of wait time and process. While I had to wait 4 hours, I left feeling like everything was taken care of and I was able to enjoy the rest of my day. Thank you! More
by kristen.barnett94
Verified Customer
Helpful 
January 23, 2024
From the moment I made my appointment to getting the car after it was fixed, it was great. I had been calling different Jeep dealerships to fix my husband's used Jeep. And no dealership would help us becaus after it was fixed, it was great. I had been calling different Jeep dealerships to fix my husband's used Jeep. And no dealership would help us because it had not been serviced with them before and had so many miles on it. I finally called Don Davis Auto Group and they brought me in to take a look at it and said they could service it. They were able to fix everything except for the recall because they needed to order the part. We were expecting a huge service bill but it was quite manageable. The Jeep runs better than when we first bought it. We will keep taking it to Don Davis until the tires fall off. Thanks, Clarence and all the techs who fixed my husband's Jeep. You all did a fantastic job. Keep it up. More
by purplemolly2003
Other Employees Tagged: Fernando the shuttle driver. He was great and very personable and friendly. He had me laughing so much. Please don't ever let him go, he made my experience all the more enjoyable.
January 17, 2024
Clarence gave the best customers service, he was very pleasant, polite and very professional. Car service was done in a timely manner. Will comeback for all necessary repairs in near future. pleasant, polite and very professional. Car service was done in a timely manner. Will comeback for all necessary repairs in near future. More
by EVITAANDERSON91513
January 10, 2024
Manny was very caring and attentive any of my needs. Technicians did their best at a steady pace and I appreciate that. Technicians did their best at a steady pace and I appreciate that. More
by JoseCruz21
Other Employees Tagged: Shannon Buie, Mary Franco, Manuel Mendoza, Cesar Pereira, Lanie Neal, Patrica Stevenson, Charles Braun , Joe Johnson
January 09, 2024
My experience at Don Davis was great my service advisor was Patty in enjoyed her service was Patty in enjoyed her service More
by smithzephan
Other Employees Tagged: Mary Franco, Lanie Neal, Patrica Stevenson
January 06, 2024
Clarence was awesome! He was very nice, professional, and personable. He made me feel like a valued customer. When I come back, I will make sure I ask for him! He was very nice, professional, and personable. He made me feel like a valued customer. When I come back, I will make sure I ask for him! More
by BALI.ALEECE
Other Employees Tagged: Seth Izquierdo
January 04, 2024
Originally went in for an oil change and 4 new tires with an appointment and price total over the phone. When speaking with Clarence let him know that on the website it still showed coupons online and even a an appointment and price total over the phone. When speaking with Clarence let him know that on the website it still showed coupons online and even allowed me to get the coupons via email that expired 11/30 (made my appointment on 12/28) and he says oh their expired but let me see what I can do. We get to our appointment and we wait for an 1-1/2hours then they come and tell us we need rotors ask them to get us a price quote for the rotors - 2 hrs later we get an overpriced quote of more than $1500 so I told him we will wait and just do the oil change and 4 new tires. 1-1/2hrs later their done and he comes with the total which is more than what was originally quoted so I tell him and he seems shocked and says let me see what I can do. Finally after waiting more than 5hrs at the dealership we checkout with the total just a little under what originally priced! So disappointed! More
by Cottonbriana97
December 27, 2023
I made an appointment for an oil change. When I arrived, I was told that it would take an hour and half to complete. The process lasted over 2 hours and 45 minutes. My service advisor never When I arrived, I was told that it would take an hour and half to complete. The process lasted over 2 hours and 45 minutes. My service advisor never once sought me out to provide an update on the status of my vehicle. Very disappointing customer service experience. More
by traalestina
