Claudio Perez

Their service department is AWEFUL! ! They stink. If I had any idea I would NEVER have bought a car from them! ! They stink. If I had any idea I would NEVER have bought a car from them! More

by Dano1957 Verified Customer Verified Customer

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Finally a dealership and service advisor who care! A great experience working with Claudio who was professional and got the job done. A rarity in this day and age. A great experience working with Claudio who was professional and got the job done. A rarity in this day and age. More

by BETTIANNCATINO Verified Customer Verified Customer

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Claudio kept me apprised often of the job that was getting done and was very polite and professional getting done and was very polite and professional More

by ralphbonsignore Verified Customer Verified Customer

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Sales unfriendly management, servuce sfter recall fuel pump module replaced advusor Claudio said gas smell will go away after insisting not ok, said i can bring back following day, upon arrival kendell sa pump module replaced advusor Claudio said gas smell will go away after insisting not ok, said i can bring back following day, upon arrival kendell said same thing after i insisted they check out and 4hrs car parked in lot for over an hour asked him to check smell he said its good heavy deodorizer smell i left still xxxxxx off More

by jjmassaro Verified Customer Verified Customer

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Service advisor Claudio is great. He explains everything well and keeps you updated regularly. Service is always exceptional with flawless work done.This is the only dealership I allo He explains everything well and keeps you updated regularly. Service is always exceptional with flawless work done.This is the only dealership I allow to wash my car. They do an excellent job and also vacuum the car. Very pleased! More

by CBANCT Verified Customer Verified Customer

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I hate bringing my car in but Arrigo and Claudio make the experience pleasant. Its always a distressing reason when the check engine light comes on but they make is stress-free and seamless. experience pleasant. Its always a distressing reason when the check engine light comes on but they make is stress-free and seamless. More

by BOURSTM Verified Customer Verified Customer

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I've come here exclusively for service since 2017 for multiple Alfas and have likely spent in excess of $20,000 on service work, but regrettably I have reached the end after they refuse to honor terms of multiple Alfas and have likely spent in excess of $20,000 on service work, but regrettably I have reached the end after they refuse to honor terms of the extended warranty they sold me two years ago (on my very first claim attempt). As a state-licensed insurance adjuster, I am intimately familiar with what the term "part failure" means in effective policy terms and case law - yet even when the Alfa customer service hotline tells me it IS a covered warranty repair, they will not even exert a minimum amount of effort and make a phone call for clarification as a courtesy to a long-time customer who has always paid every service invoice without issue. Their GM is the one who told me to call Alfa for policy clarification in the first place. But forget calling this place with a question; you’re lucky if anyone knows anything or you ever get a call back. The Giulia is a great looking and driving car but there have been some odd out-of-pocket repairs, and now this being clearly stated in Alfa’s own (vague) policy as a covered component with no defined exclusion is the last straw. My other household vehicle is a Mercedes which I take for service down the street from Arrigo; they treat you like you brought in a G-wagon every time you are there, short waits, complimentary drinks, snacks, and a loaner vehicle every time. Conversely, you get nothing here, the water fountain in the service area hasn’t worked in years, and then they stick you with a credit card fee. Long story longer - I don’t recommend them and won't be going back. Alfa is clearly struggling to sell cars, and treating loyal customers like this isn’t helping their cause. More

by jt31 Verified Customer Verified Customer

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Claudio is always responsive and very helpful when I need to bring my car in for service. He actually knows me now which is nice and is always polite. Seems like a great employee! to bring my car in for service. He actually knows me now which is nice and is always polite. Seems like a great employee! More

by MARLEEBLAKEZ Verified Customer Verified Customer

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Every time I come to this dealership for service, I am greeted with a warm welcome by everyone. I enjoy every visit and always leave content and satisfied with the service provided! Claudio is very detail greeted with a warm welcome by everyone. I enjoy every visit and always leave content and satisfied with the service provided! Claudio is very detail oriented and ensures I get the best service, he's a true pleasure to work with. More

by sara21zivkovic Verified Customer Verified Customer

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I had a fantastic experience as always working with Claudio and Ralph. Always excellent service ..... Thank you again !!!! Claudio and Ralph. Always excellent service ..... Thank you again !!!! More

by Fred W. Verified Customer Verified Customer

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