Claudio Perez

I've come here exclusively for service since 2017 for multiple Alfas and have likely spent in excess of $20,000 on service work, but regrettably I have reached the end after they refuse to honor terms of multiple Alfas and have likely spent in excess of $20,000 on service work, but regrettably I have reached the end after they refuse to honor terms of the extended warranty they sold me two years ago (on my very first claim attempt). As a state-licensed insurance adjuster, I am intimately familiar with what the term "part failure" means in effective policy terms and case law - yet even when the Alfa customer service hotline tells me it IS a covered warranty repair, they will not even exert a minimum amount of effort and make a phone call for clarification as a courtesy to a long-time customer who has always paid every service invoice without issue. Their GM is the one who told me to call Alfa for policy clarification in the first place. But forget calling this place with a question; you’re lucky if anyone knows anything or you ever get a call back. The Giulia is a great looking and driving car but there have been some odd out-of-pocket repairs, and now this being clearly stated in Alfa’s own (vague) policy as a covered component with no defined exclusion is the last straw. My other household vehicle is a Mercedes which I take for service down the street from Arrigo; they treat you like you brought in a G-wagon every time you are there, short waits, complimentary drinks, snacks, and a loaner vehicle every time. Conversely, you get nothing here, the water fountain in the service area hasn’t worked in years, and then they stick you with a credit card fee. Long story longer - I don’t recommend them and won't be going back. Alfa is clearly struggling to sell cars, and treating loyal customers like this isn’t helping their cause. More

by jt31 Verified Customer Verified Customer

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Claudio is always responsive and very helpful when I need to bring my car in for service. He actually knows me now which is nice and is always polite. Seems like a great employee! to bring my car in for service. He actually knows me now which is nice and is always polite. Seems like a great employee! More

by MARLEEBLAKEZ Verified Customer Verified Customer

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Every time I come to this dealership for service, I am greeted with a warm welcome by everyone. I enjoy every visit and always leave content and satisfied with the service provided! Claudio is very detail greeted with a warm welcome by everyone. I enjoy every visit and always leave content and satisfied with the service provided! Claudio is very detail oriented and ensures I get the best service, he's a true pleasure to work with. More

by sara21zivkovic Verified Customer Verified Customer

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I had a fantastic experience as always working with Claudio and Ralph. Always excellent service ..... Thank you again !!!! Claudio and Ralph. Always excellent service ..... Thank you again !!!! More

by Fred W. Verified Customer Verified Customer

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Great experience, service advisor was quick and helpful was also offered transportation to and from the dealership. was also offered transportation to and from the dealership. More

by adenauguste Verified Customer Verified Customer

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Very professional staff, nice waiting area, and great communication as I waited for my car service. communication as I waited for my car service. More

by IMONIIBELLA Verified Customer Verified Customer

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Knowledgeable, polite, and timely. . Made the car service experience pleasant. Would definitely recommend Arrigo Alpha Romero to others . Made the car service experience pleasant. Would definitely recommend Arrigo Alpha Romero to others More

by mhefley Verified Customer Verified Customer

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Service writers are excellent. They tell you all the information you need straight forward with the customer. Every visit was good!!! They tell you all the information you need straight forward with the customer. Every visit was good!!! More

by pnnac Verified Customer Verified Customer

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Claudio is always a pleasure to work with. He has a friendly, professional manner and is always super helpful. He has a friendly, professional manner and is always super helpful. More

by pbmermaid Verified Customer Verified Customer

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Very poor customer service my first experience was when I bought the car they showed me a car with the windshield shipped on instead of replacing it. They tried to repair the glass, which was a waste of time bought the car they showed me a car with the windshield shipped on instead of replacing it. They tried to repair the glass, which was a waste of time then on the top of that I have to call almost every day to get the windshield replaced. I would’ve never sold the car with the windshield crack even though it was very small I don’t think that was very professional . Then the second time I took it for Service I believe it was an oil change. I left the car. I have my wife pick me up. They promised to call me. They never did. I have to call them the whole time to see the car was ready then when I arrived to pick up the car they forgot about me on the top of that. He don’t give me the paperwork. I have to ask for it. I think this is enough thank you for asking. I really wanted to give a better review, but I don’t think they deserve that I hope when I take it for service again I’ll find it better than it was. Thank you again. More

by babaluhandyman Verified Customer Verified Customer

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