Clayton Fisher | Page 4

Aweful customer service after the sale. I purchased a $70,000 never washed or detailed, service stickers left on vehicle. Had purchased a Silverado late on a Tuesday night, so had to co I purchased a $70,000 never washed or detailed, service stickers left on vehicle. Had purchased a Silverado late on a Tuesday night, so had to come back Thursday to get all the key fobs and right tires put on the truck and washed & detailed. My sales person brought me to service and had me wait in the waiting room, and 4 hours later no one had communicated to me why things where taking so long. I never saw my sales person again. It was like once they have your money, they could care less. Finally I had to go to the service to try to find out the status of my truck, but I was never told who my service advisor was, and they didn't seem to know either, another 30 minutes later they told me they are still working on it. Finally after 5 hours & 45 minutes it was ready. I can understand things get busy, but atleast communicate with me. Give me a update on what is happening, and no one could do that til after about 4 hours and 30 minutes. Further more the truck was never washed & detailed, half peeled gummy stickers left on it. I will say, the people in service where friendly, one person, Nick did give me an apology, although it wasn't really his fault, so thats why I don't give 0 or 1 star, so atleast one person seemed to care. I've purchased 2 vehicles at Stingray Chev, and another 2 at Kelly Buick GMC in the same area, with all those dealerships, the sales person would introduce me to my service advisor, check up on things to see how things where going maybe go over a few things about the new vehicle, ask if I had any question, making sure the customer is satisfied, none of that was done here. Makes me wish I would have gone back to those to Kelley GMC or Stingray Chev, and not Regal. I would think, purchasing a 70,000 vehicle I would just get better communication and service. I thought maybe they would top of the fuel tank during this service appointment but they didn't even do that. I understand people make mistakes, and I'm willing to extend grace if people apologize and try to make it right, but none of that has happened here, still now 2 weeks later haven't heard from my salesman no apologies, no willingness to make it right, which shows they really don't care. More

Report | Print

Service was great, and prices were reasonable. Clayton and Josh were honest from the start. Would definitely recommend! Clayton and Josh were honest from the start. Would definitely recommend! More

by kkurly9914 Verified Customer Verified Customer

Report | Print

My experience with the dealership was amazing. They were very concerned and helpful to my needs They were very concerned and helpful to my needs More

by slgreen74010 Verified Customer Verified Customer

Report | Print