Issue with multimedia display unit freezing and rebooting
right after purchase of 2025 JGCReserve. Contacted Shottenkirk service department, met with Derrek, Service Manager to address the problem. After dia
right after purchase of 2025 JGCReserve. Contacted Shottenkirk service department, met with Derrek, Service Manager to address the problem. After diagnostics, a replacement multimedia unit was ordered which has not fixed the problem of the display freezing or downloading maps. Research continues at the manufacturing level on fixing the problem. Shottenkirk confirmed they will continue to be supportive until the problem is resolved. Overall, very attentive and supportive service from Derrek and all his team. Highly recommend Shottenkirk in both the Sales and Service departments. Thank you!
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by Review of JeepGCSummit Reserve
Service Price Transparency
Sep 09, 2025 -
Shottenkirk Chrysler Dodge Jeep Ram responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!
Really pleased with sales and service departments.
Always seem to go above and beyond to meet my expectations. Staff is friendly.
Always seem to go above and beyond to meet my expectations. Staff is friendly.
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by dbarkman
Service Price Transparency
Jul 23, 2025 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram!
Put in lots of effort to make the deal work!
I love my grand cherokee
I love my grand cherokee
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by debbie.dobbs
Other Employees Tagged:
Jeff
Jul 23, 2025 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Debbie, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!
Buying a vehicle was made very quickly and easy.
They made sure that I understood what was going on and how they could help me
They made sure that I understood what was going on and how they could help me
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by Tobylee43
Jul 23, 2025 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!
This dealership is a very professional place to go shop
for a car. The customer service was very nice and it’s very clean in the inside.
for a car. The customer service was very nice and it’s very clean in the inside.
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by lewisporshia32
Jun 18, 2025 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram!
Our salesman, Richard and his manager Chris worked with
us to make a trade on a new Compass. The trade was good fair to all concerned. Richard went the extra mile to make my wife and I feel good about the
us to make a trade on a new Compass. The trade was good fair to all concerned. Richard went the extra mile to make my wife and I feel good about the trade. All staff at the dealership were kind and helpful. Special thank you to Rocco who helped set up our car’ s apps. The dealership has a helpful team in the service department. Thank you a.bunch Roberto and Duane.
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by MOULINC
Verified Customer
Verified Customer
Other Employees Tagged:
Don "Bear" Gatlin,
Robert Butler
, Chris Anderson, David Booth, Moriah Morrow, Taylor Whitaker, Richard, Rocco, Duane, Roberto Del Cc
Aug 14, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!
If you go to Shottenkirk go see Cleveland!
! He is the only person I use there because he always does the right thing.
! He is the only person I use there because he always does the right thing.
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by INGALLSBL
Verified Customer
Verified Customer
Aug 02, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram in the future!
He took his time and help me find the right vehicle he
also helped me connect my phone and show me how everything worked
also helped me connect my phone and show me how everything worked
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by TURNER7151
Verified Customer
Verified Customer
Jun 20, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!
No complaints did me justice.
Great experience and would recommend to anyone looking to buy
Great experience and would recommend to anyone looking to buy
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by KAYQUAN_LUCAS
Verified Customer
Verified Customer
Mar 22, 2024 -
Shottenkirk Chrysler Dodge Jeep Ram responded
LUCAS, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram in the future!
The only dealership I've ever been to where the entire
sales department work together as a team. Shottenkirk is like one big happy family, I'm glad that I'm on my third purchase from them.
sales department work together as a team. Shottenkirk is like one big happy family, I'm glad that I'm on my third purchase from them.
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by KEMO4JAH
Verified Customer
Verified Customer
Other Employees Tagged:
Jean "JC" Carlos Gonzalez
Nov 01, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram responded
KEMO4JAH, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram!