Cleveland Suttles

This dealership is a very professional place to go shop for a car. The customer service was very nice and it’s very clean in the inside. for a car. The customer service was very nice and it’s very clean in the inside. More

Report | Print

Our salesman, Richard and his manager Chris worked with us to make a trade on a new Compass. The trade was good fair to all concerned. Richard went the extra mile to make my wife and I feel good about the us to make a trade on a new Compass. The trade was good fair to all concerned. Richard went the extra mile to make my wife and I feel good about the trade. All staff at the dealership were kind and helpful. Special thank you to Rocco who helped set up our car’ s apps. The dealership has a helpful team in the service department. Thank you a.bunch Roberto and Duane. More

by MOULINC Verified Customer Verified Customer

Report | Print

If you go to Shottenkirk go see Cleveland! ! He is the only person I use there because he always does the right thing. ! He is the only person I use there because he always does the right thing. More

by INGALLSBL Verified Customer Verified Customer

Report | Print

He took his time and help me find the right vehicle he also helped me connect my phone and show me how everything worked also helped me connect my phone and show me how everything worked More

by TURNER7151 Verified Customer Verified Customer

Report | Print

No complaints did me justice. Great experience and would recommend to anyone looking to buy Great experience and would recommend to anyone looking to buy More

by KAYQUAN_LUCAS Verified Customer Verified Customer

Report | Print

The only dealership I've ever been to where the entire sales department work together as a team. Shottenkirk is like one big happy family, I'm glad that I'm on my third purchase from them. sales department work together as a team. Shottenkirk is like one big happy family, I'm glad that I'm on my third purchase from them. More

by KEMO4JAH Verified Customer Verified Customer

Report | Print

Roberto is an incredible guy! Always takes time to go the extra mile for me and get me the best service in all of GA Always takes time to go the extra mile for me and get me the best service in all of GA More

by Andrew Verified Customer Verified Customer

Report | Print

Excellent treatment and upmost respect! The sales team goes above and beyond for the customers. Albert is by far one of the best guys I’ve ever done business with. I just purchased a new tr The sales team goes above and beyond for the customers. Albert is by far one of the best guys I’ve ever done business with. I just purchased a new truck from him. This will be the 8th one I’ve bought from the dealership and was assisted by Albert every time! More

Report | Print

Great, dealership, service dept is top notch, always get me in and out on a timely manner and address all issues. me in and out on a timely manner and address all issues. More

by diamondlyfe311 Verified Customer Verified Customer

Report | Print

Had an appointment at 1:00 pm to have a minor repair on my vehicle. When I arrived, I was told that it may take 24 hours to be repaired. REALLY???? 24 hours to fix a rattle!!! Why would I need an appoin my vehicle. When I arrived, I was told that it may take 24 hours to be repaired. REALLY???? 24 hours to fix a rattle!!! Why would I need an appointment to have them find and fix an interior rattle? Ok, so I left the car to be repaired thinking I would hear from them by the next day. Called around 2:00 to get an update and the call went to voicemail. Called again around 2:30. Again, got a voicemail and I left a message for call back. Called again about 4:00 and once again got a voicemail. I decided to call the main service line and they just connected me again to the service writer (Steven Thorpe) and I got the voice mail again! Finally called the main line again and explained that I am trying to get an update on my vehicle that was supposed to be done by 1:00 pm. I finally got a service person to speak to me and was told they haven't looked at it!!!! He claimed that it would get done and they will call us when it is ready. In about 20 min. I got the call that it was done! IT ONLY TOOK 20 MINUTES AND THEY HAD MY CAR FOR OVER 24 HOURS!!!!! Funny how I never got a call or a call back after leaving a voice mail message for an update on the service, but I got FOUR calls from a Shottenkirk representative wanting to purchase my car due to the high demand for cars!!!! Needless to say, I am not impressed with the service department. I would not be near as upset if I did not have an appointment (whats the point for appointments if they cannot be prepared to even look at the car on the day you make the appointment?). Also, how hard is it to keep the customer updated with the progress, even if the work takes a little longer than anticipated? I am usually very patient and understanding. However, the lack of customer service was very disappointing. By the way, could it be that I am a female, and I was being taken advantage of???? More

Report | Print