Clifford Jean Baptiste

I went to look at a car on Sunday May 19th, test drove it with the rep Joel and decided I wanted to buy it. I went back the next day Monday evening for paperwork and Joel was off, I had another rep (Matt) te with the rep Joel and decided I wanted to buy it. I went back the next day Monday evening for paperwork and Joel was off, I had another rep (Matt) tell me that someone was finalizing paperwork on the car as we spoke and it was being sold. I called back the next morning on Tuesday and Matt told me that the car was sold the night before and it was gone, as he tried selling me another vehicle. I contacted Joel who helped me out prior to Matt and he told me the car was still there and it wasn’t sold at any point. So the rep Matt lied about the car being sold. I went back to the dealer and finalized paperwork and bought the original car I wanted. Not a good look on the company at all when employees are lying to potential customers but I want to really thank Joel for helping me get the car I wanted. More

Report | Print

Shady! This dealership is like middle schoolers running a club-loud club music, dirty tables and chairs, filthy bathrooms. Started off good but then they ke This dealership is like middle schoolers running a club-loud club music, dirty tables and chairs, filthy bathrooms. Started off good but then they kept changing what they were saying regarding price, terms, financing, condition of vehicle, and contradicted each other several times. We were treated like they were doing us a favor instead of like clients ready to spend a significant amount of money. Had us running all over Orlando, there for hours, never even offered a bottle of water. NEVER would go there again. Absolutely no recommendation! More

Report | Print

Cliff-Jean Baptiste ! !! Had an amazing and smooth experience. Cliff explained everything about the cars my husband and I were interested in. Made us feel comfortable askin !! Had an amazing and smooth experience. Cliff explained everything about the cars my husband and I were interested in. Made us feel comfortable asking whatever questions we had in mind. We have been to several dealerships but Cliff really gave us a different experience like never had before. Best salesman hands down ! More

Report | Print

BUYER BEWARE. TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to fo TL;DR - Not long after buying a vehicle from this company, I had to replace the power steering rack at $3,000. HGreg ignored me long enough to force me to get the work done elsewhere, then basically said it was my fault I didn’t bring it in to them. They later offered to pay for the price of the part, and when I asked if they would pay for the full repair, they took back their original offer. Less than 2 months after I bought my vehicle from HGreg Orlando, I had to have my entire power steering rack replaced at a cost of $3,000. I contacted them to let them know of the issues I was having, and to ask if they even thoroughly check out their vehicles before they sell them. I was told the service department would contact me immediately, and even after me reaching out to them twice, I still wasn’t contacted for 27 hours. In the meantime, my vehicle was at a Ford dealership (because another mechanic told me only Ford could fix this part) and they were pressuring me to authorize the work to be done, because there was “only 1 of this part left in the US at this time.” Since I wasn’t hearing from HGreg, I authorized the work. The service department finally called me, and told me there was nothing they could do since I had authorized work elsewhere. I asked to speak to a manager and was told he was going into a meeting and would call me back within an hour. 1.5-2 hours later, I called to speak to this manager, Vincent, since he hadn’t called me. He was annoyed from the start of the phone call and said things like, “if you would’ve brought it here we would’ve taken care of it,” in regard to them not getting back to me quickly, he said “well at least they got back to you,” and “it’s a machine, if it didn’t break down for you, it would have for someone else.” I then filed a complaint through the BBB, and didn’t hear anything back from HGreg for 13 days when another manager, Benny, asked me to send my invoice to them. After a few emails from him reassuring me that he had sent this information to his higher ups and he hadn’t forgotten about me, I got a response saying that they would reimburse me for the price of the part. I responded to this email, simply asking if they would reimburse me for the full amount of the repair, since they said they would’ve taken care of it if I brought it to them. I got no response, so after 30 hours I sent a follow-up email. Still no response, but 4-5 hours after that, I got an email from the BBB saying HGreg had responded through them. They claimed to the BBB that they had tried to reach out to me several times to fix the issue and that when they offered to reimburse me for the price of the part that I declined the offer, which is entirely untrue. I responded through the BBB to say this, and HGreg decided not to respond further, and the case was closed as “unresolved.” I never heard back from them. Even if I had bought the extended warranty, this is not an issue that would have been covered under it, and power steering malfunctions are a major safety hazard. Not to mention, when Ford fixed my vehicle, they informed me that whoever worked on it last had used electrical tape to hold a wire in place, instead of grounding it correctly. Not only does this company sell vehicles with underlying issues to the unsuspecting public, they also offer HORRIBLE customer service. More

Report | Print

I asked for additional information before I came in over text regarding cars I was interested in seeing. The response was yes they are here and here’s a link. I felt this experience could be better. clif text regarding cars I was interested in seeing. The response was yes they are here and here’s a link. I felt this experience could be better. cliff jean baptiste was great inside the store More

Report | Print

Cliff Jean-Baptiste assisted in the purchase of a vehicle from hgreg. We discussed what features I was looking for and he was able to identify several vehicles that I may have wanted to consider. I spent the from hgreg. We discussed what features I was looking for and he was able to identify several vehicles that I may have wanted to consider. I spent the better part of Saturday test driving vehicles. He was very knowledgeable and displayed an unimaginable amount of patience. I would recommend working with him if you are going to hgreg. More

Report | Print

It was a pleasure working with him, he reached out and answered all of my questions was super fast I appreciate him answered all of my questions was super fast I appreciate him More

Report | Print

I want to give a big thank you to this place and there Customer service I bought a car 3 weeks ago and was very happy with everything but a week later i found out the Tires on the car were bad and i went Customer service I bought a car 3 weeks ago and was very happy with everything but a week later i found out the Tires on the car were bad and i went back there to talk about the problem.Pedro Diaz took care of the problem and got me new tires what a awesome service ....Happy Customer More

Report | Print