During our purchase time with sales and finance staff, they noted many times that the vehicle carries the manufacturer’s warranty of Three-year 36,000-mile bumper to bumper and Five-year 60,000-mile drive train coverage. At that time, they offered to sell us additional warranty in which we declined. The next week when we called our local Jeep dealership to begin scheduled maintenance it was noted that the vehicle originated in Canada and warranty does not extend when registered in the United States of America.
I was concerned to say the least.
I called Hgreg and spoke to Tommy the sales floor manager. He was surprised and called his sister who works at a FCA dealership in or near Orlando and verified it was true.
He immediately offered a full dollar for dollar credit on any vehicle exchange at Hgreg. I thought this was a good offer and asked for a comparably equipped Jeep Grand Cherokee SRT. We have been searching for a vehicle like this for some time and its options, which we were very particular about.
We called back and spoke to Tommy and he asked us to email the particulars into him so he could escalate this to his manager on Monday.
Here is a copy of that email sent on 6-7-2019.
Sorry for the delay in getting this to you. My stepfather is in hospice and our schedules have been difficult.
I will attempt to recap what has transpired over the last two weeks with HGreg.
We have been searching for specific Chrysler SRT vehicles with the special colored Laguna leather interior package. On 05/24/19 we found a 2017 Jeep Grand Cherokee SRT with ruby red leather interior at HGreg Orlando. We found the vehicle online, went to the dealer to test drive, liked what we found, decided to trade our vehicle, purchase the truck, and we were driving it home in less than 4 hours. The experience at dealer with sales, insurance and finance was one the best buying experiences we have ever had.
It only came with one key fob. We called a dealer near us and ordered a second one. The oil change alert showed up on the truck. We called the dealer to schedule the oil change and key fob programming. In the process of getting our info into the system; they told us the VIN has no warranty unless the vehicle is registered in Canada. We have tried several aftermarket warranty companies, and all tell us they cannot apply to a Chrysler vehicle from Canada.
We called HGreg Orlando, after several transfers and call backs, we spoke with Tommy, the Orlando sales floor manager. Tommy did some research and called us back and offered a trade. We feel that HGreg is being reasonable with that offer. We are just not sure if you have another vehicle that we want.
What is the next step?
Sent from my iPhone"
On Monday June 10th, 2019
Kashif Chughtai, a Finance Manager called to offer to sell us a warranty and he was not up to date on the situation, so we had to go over the entire mishap with him...
After some time, he mentioned that he would have to take this up with the GM and we hung up.
On Monday June 17th, 2019
We called Tommy to follow up and get an update. He wasn’t in the loop and had to check with GM and would call us back. Approx. 30 mins later, Tommy called back with updated. He mentioned that the GM (Carlos Rosario) said that we were on our own with the warranty problem, with an offer for us to purchase Extended warranty for $3,000+ he did not have an exact number. We asked Tommy to put that in writing.