Cody Hunsucker

Marshal Mize Ford responded

We do sympathize with the inconvenience you experienced with your vehicle; however, the issue itself was not caused by work performed at our dealership. Our service advisor made multiple attempts to provide updates via phone and text, and it was later discovered that the primary contact number on file belonged to your fiancé, which contributed to communication challenges. When you arrived to pick up the vehicle, our team attempted to assist; however, the interaction escalated and included the use of profanity toward our staff. Upon leaving the dealership, a set of keys belonging to another customer was mistakenly taken. When we reached out to address this, inappropriate language was again directed toward our service advisor, and the request to return the keys were initially refused. Arrangements were eventually made for their return, which required one of our employees to retrieve them. We strive to provide professional and respectful service to all customers, and we ask that the same courtesy be extended to our team.

Marshal Mize Ford responded

Thank you so much for the kind words! We're thrilled to hear you had such a wonderful experience with Kyle and the rest of the team here at Marshal Mize Ford. Zach and Stephanie will be so glad to hear your shoutout as well! We truly appreciate your support and are so glad we could help make your visit a great one. Welcome to the Marshal Mize Ford family! 💙

Marshal Mize Ford responded

Thank you for the great feedback! We're happy to hear you had a positive experience with both our sales and service teams. It's great to know the timely service and clean facilities made your visit even better. We appreciate your support!

Marshal Mize Ford responded

Melinda, Thank you for the kind words! We're so glad to hear you had a helpful and efficient experience with our team. We appreciate your support and look forward to seeing you again!

Marshal Mize Ford responded

Thank you for sharing your positive experience! We’re so glad you had a great time working with our dealership and that Brad was such a great guy to deal with, leaving you and your wife feeling like you’d made a new friend after buying your new vehicle. We’d love to welcome you back anytime!

Marshal Mize Ford responded

Reilers, Thank you for your kind words and recommendation. We're glad to hear you had a great experience with our service and staff, including our awesome parts team. We look forward to serving you again!

Marshal Mize Ford responded

d_mob67, Thank you for your review! We’re glad to hear our staff provided great service and that everything was handled quickly. We appreciate your feedback and look forward to serving you again!