Cody Thunberg | Page 5

Exceptional service members ! From purchase to routine maintenance, these folks are the standard of excellence when it comes to customer service. It Always feels like you are top From purchase to routine maintenance, these folks are the standard of excellence when it comes to customer service. It Always feels like you are top priority here ! I love this place ! Everyone you pass or that passes you is welcoming and ensures you are taken care of. Hats off to you folks , You Are Fabulous ! Keep up the great work !!! If I was rich, I'd buy you all pizza on Fridays ! More

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Excellent Sales and Service I bought a used van from Allan Nott. The entire process was painless and a breeze. I even took my 6 yr old son with me. There was no pressure during a I bought a used van from Allan Nott. The entire process was painless and a breeze. I even took my 6 yr old son with me. There was no pressure during any point of the sale. Brodey and Miles were very quick with negotiating and kept things going smoothly. My van was "as is" so I under stood the risks involved with buying. I think it came with 1 month or 1000 miles. After 3.5 months of driving and a few trips to a different, less than adequate dealership (Thayer Bowling Green, Ohio) to resolve a vibration problem, Thayer couldn't figure it out and so I called Allan Nott explaining the issue. Allan Nott Honda service fixed the issue and the van has never driven as smooth as it does today (since I've owned it). Not only did Cody and his team at Allan Nott diagnose the issue but they were also very generous in helping with the costs. Even though my vehicle had been sold as is Allan Nott went above and beyond my expectations to help me out. I will gladly be returning to Allan Nott for future purchases. I've never had a better experience with a dealership! More

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Service center I bought in my Honda Civic in for a repair and told them to call me before repairing the car no one called and they ended up charging me 150 to clean I bought in my Honda Civic in for a repair and told them to call me before repairing the car no one called and they ended up charging me 150 to clean my brakes because they said there was a lot of salt built up causing my car to make noises when I slow down. The noise was still there when I drove it home. So I bought it into buds and they said my noise is not from my brakes after they torn it apart it ended up being my front axle that was causing all the noise. My car is finally fixed because I went to the right place that took their time to look at my car. Thanks Allan Nott for charging me and not fixing my car I asked for a refund but Cody said they will look at it again for free. No thanks! More

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Excellent Service Department My wife and I stopped by the Toyota Service Department on January 8, 2018 to have an accessory installed on our recently purchase Toyota Highlander. My wife and I stopped by the Toyota Service Department on January 8, 2018 to have an accessory installed on our recently purchase Toyota Highlander. Since it took a bit over an hour (just dropped in on a busy morning, no appointment), we were able to experience and observe several customer interfaces with the Service Department personnel. In a word: WOW! From the moment we pulled up to the door, we were met and greeted by courteous, personable professionals. Rather than the first time for us to be visit, Allan Nott employees treated us like old friends. We poured a coffee, ate a banana, and relaxed. So for the next hour or so, we watched as each and every customer received the same level of courteous attention that had been given to us. Actually. this attention our wants and needs extended back from our first visit while shopping for our Highlander. The salesman, Steve, sold us the car we wanted; the sales manager worked with us on pricing and the finance manager had us taken care of quickly with some of the neatest computer interface equipment we've ever seen. Our salesman was knowledgeable and made us feel like we were his most important customer. While we had shopped within a ninety mile radius, it was great to find what we wanted, at the price we wanted to pay, just up the highway. While not "in our backyard", Lima is convenient enough that we will use Allan Nott for all of our routine service requirements, too. More

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Excellent service I have been a satisfied customer of Allan Nott for thirty one years and this Dealership never changes. Friendly, Knowledgeable and Fair Priced. In all I have been a satisfied customer of Allan Nott for thirty one years and this Dealership never changes. Friendly, Knowledgeable and Fair Priced. In all the years that I have been an Allan Nott customer, I have never had any doubt as to who was the Dealer and who was the customer. More

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Great Service. WonderfulPeople We were there this time for a Toyota recall on our 2012 Sienna. This was supposed to be a long day. We were there at 8:00 AM. We hung around the sh We were there this time for a Toyota recall on our 2012 Sienna. This was supposed to be a long day. We were there at 8:00 AM. We hung around the showroom awhile drinking coffee and watching TV.. We then took the shuttle to the mall area where we shopped and had lunch for a few hours. Much to our surprise we got a call that the van was finished in only 3 hours. The shuttle picked us up at Panera Bread and we headed home. It was a good experience. These folks really have the service aspect down! (They are technically very good too.) Everyone is so nice. We were very pleased. More

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Just Awesome Start to finish painless and professional. We purchased a 2018 Honda HR-V from Mark. He asked us what we were looking for then brought the exact vehic Start to finish painless and professional. We purchased a 2018 Honda HR-V from Mark. He asked us what we were looking for then brought the exact vehicle out. We went for a test drive, loved it and purchased it. No pressure at all. Free scheduled maintenance for 2 years and free car washes for life. Whats not to love about that Finance with Steve was painless and enjoyable and Cody knew his stuff when showing us the ins and outs of our new car. Just a great buyer experience for me and my wife. More

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Cody was great! I took my Toyota Corolla in for an oil change and tire rotation. I noticed a lot of road noise since my tires had not been rotated for some time and I took my Toyota Corolla in for an oil change and tire rotation. I noticed a lot of road noise since my tires had not been rotated for some time and called Cody. He was able to get my car back in and put the tires back as they were. More

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Having car repaired My car was fixed and it runs great but the parts took longer than i was hoping for to come in. I'm sure it was not the dealers fault but i had a preg My car was fixed and it runs great but the parts took longer than i was hoping for to come in. I'm sure it was not the dealers fault but i had a pregnant daughter and being without a car was a problem. I wished i was given a loaner car but it was never offered. That is my only complaint. More

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Allen Nott does a great job! Service department always does a great job at a fair price. Appreciate all they do and have become a loyal customer to keep my Toyota Highlander runni Service department always does a great job at a fair price. Appreciate all they do and have become a loyal customer to keep my Toyota Highlander running. Much thanks to the whole staff, and Cody in particular for doing such a great job getting me in and out quickly, and to Lisa for arranging the shuttle so I could get back and forth to work! More

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