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Cody Zimmerman

Overview Reviews (29) Inventory (202)

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Cody Zimmerman

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

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4.8

29 Reviews

Overview Reviews (29) Inventory (202)

4.8

29 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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29 Reviews of Cody Zimmerman

June 27, 2026

Dealership Rating

Employee Rating

They are great to work with. And care about their customers concerns. Highly recommend them. And care about their customers concerns. Highly recommend them. More

by Patticlarke09

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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Jun 27, 2026 -

Key Acura of Reno responded

Thank you for recommending us. We’re glad Cody and the team took care of your Toyota and addressed your concerns. We look forward to assisting you again. Experience the Key Difference

June 24, 2026

Dealership Rating

Employee Rating

Super warm and friendly staff. Thorough inspection into the vehicle. Easy to book an appointment. Super nice waiting area. Thorough inspection into the vehicle. Easy to book an appointment. Super nice waiting area. More

by Barr.Melissa.m

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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Jun 24, 2026 -

Key Acura of Reno responded

It’s great to hear our friendly staff and thorough inspection made your Acura MDX service hassle-free. We’re glad booking your appointment was easy and that you enjoyed the waiting area. Thank you for choosing us. Experience the Key Difference

June 24, 2026

Dealership Rating

Employee Rating

The service department employees are always very accommodating and helpful. They explain the work that is needed clearly and make suggestions. They explain dealership has always maintained a friendl accommodating and helpful. They explain the work that is needed clearly and make suggestions. They explain dealership has always maintained a friendly environment as well. More

by bonnie.j.whittemore

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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Jun 24, 2026 -

Key Acura of Reno responded

It’s great to know our service team supported your Acura RDX with clear explanations and helpful suggestions. Hearing that their accommodating approach and the friendly atmosphere made your visit positive really brightens our day. We’re ready to assist with any future maintenance needs. Experience the Key Difference

June 07, 2026

Dealership Rating

Employee Rating

Always feel welcomed and respected. Facilities are clean comfortable. Staff handles responsibilities efficiently and timely Facilities are clean comfortable. Staff handles responsibilities efficiently and timely More

by wampler66

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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Jun 08, 2026 -

Key Acura of Reno responded

It’s wonderful to hear you feel welcomed and enjoy our clean, comfortable facility. Cody and the team are glad the service on your Acura RDX was handled efficiently and promptly. We look forward to assisting you again. Experience the Key Difference

June 01, 2026

Dealership Rating

Employee Rating

Cody was disorganized and quoted me someone else's bill. I used to have a great experience at the dealership but it's going downhill. I used to have a great experience at the dealership but it's going downhill. More

by PHYLLISB26

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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Jun 03, 2026 -

Key Acura of Reno responded

Phyllis, we're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this. Experience the Key Difference

May 30, 2026

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Employee Rating

Timely and courteous. I arrived a few minutes early and Cody told me it would be about an hour or so. I said that's perfect. And they were done in less than an hour thank I arrived a few minutes early and Cody told me it would be about an hour or so. I said that's perfect. And they were done in less than an hour thank you thank you. More

by MARTINGANDERSON101

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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May 30, 2026 -

Key Acura of Reno responded

We’re glad to hear Cody provided timely updates and courteous service for your Acura MDX. It’s rewarding to know your appointment wrapped up in less time than expected. Thank you for sharing your experience and trusting us with your MDX. Experience the Key Difference

May 29, 2026

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Employee Rating

It's clean and comfortable. The representatives I have met have all been very professional. They get the car's service done in a timely manner. The representatives I have met have all been very professional. They get the car's service done in a timely manner. More

by nancysalm

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2026 -

Key Acura of Reno responded

We appreciate you highlighting our clean, comfortable environment and the professional care you experienced. Cody and our team are pleased we could complete your Acura MDX service efficiently. We look forward to serving you again. Experience the Key Difference

May 27, 2026

Dealership Rating

Employee Rating

Key Acura always takes good care of me and my vehicle! Great customer service is a plus. Great customer service is a plus. More

by princesslorieann

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Cody Zimmerman

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May 28, 2026 -

Key Acura of Reno responded

It’s great to hear that Cody and our team provided the attentive service your Acura RDX deserved. We’re happy our approach made a positive impression and reaffirmed your confidence in us. Thanks for sharing your five-star experience with us. Experience the Key Difference

May 22, 2026

Dealership Rating

Employee Rating

Cody is amazing 10/10! I never have a problem with the service team! New guy, Jason, super friendly and nice. I never have a problem with the service team! New guy, Jason, super friendly and nice. More

by CYNTHIA.ABIFADEL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 03, 2026 -

Key Acura of Reno responded

Thank you, Cynthia, for sharing your experience with us! We're happy to hear it went well with Cody and Jason! We truly appreciate your feedback. Experience the Key Difference

May 22, 2026

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Employee Rating

Buying a car is never a quick process I guess. I was trading in a car and paying cash for the difference and yet it took hours. However, Tom Sullivan was very nice to work with and stayed and tal I was trading in a car and paying cash for the difference and yet it took hours. However, Tom Sullivan was very nice to work with and stayed and talked to me while all the wheels were turning. He could have shuffled me off to sit and wait but he did not. That was greatly appreciated. More

by lhouse17

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Sean Smartt , Tom Sullivan was a pleasure to work with. I feel he understood my needs and helped make it happen

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May 22, 2026 -

Key Acura of Reno responded

It means a lot that you stuck with us through the trade-in and cash purchase of your used Acura MDX. We’re glad our staff stayed and talked with you instead of leaving you to wait alone. We look forward to helping you again in the future. Experience the Key Difference

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