James Duggan
James Duggan at Key Acura of Reno

James Duggan

Service Advisor

Key Acura of Reno

11550 S Virginia St
Reno, NV 89511

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of James Duggan

September 10, 2026

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Employee Rating

Kit created an incredible deal. I have never walked into a dealer to buy a car and walk out with money. More

by royf70750
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Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2026

Key Acura of Reno responded

Knowing Kitt could put together a deal that let you leave with money means a lot to our team. We’re delighted your new Acura MDX purchase returned value right away. Experience the Key Difference

July 07, 2026

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Very impressed with Ethan in his knowledge and professionalism Very friendly and helpful it is a pleasure every time I’ve gon in More

by jerrymckim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 08, 2026

Key Acura of Reno responded

Thank you, Jerry! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Key Acura of Reno. Experience the Key Difference

April 26, 2026

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Professional yet relatable. Nobody tried to sell me a new car while I was waiting either. More

by dcrubins
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Workmanship
Service Time
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Recommend Dealer
Yes
Apr 26, 2026

Key Acura of Reno responded

It’s great to know that James and the team provided a professional and approachable service experience for your Acura RDX. We’re glad you felt comfortable during your visit without any sales pressure and appreciate you choosing us for your maintenance needs. Experience the Key Difference

April 09, 2026

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This is my 4th Leased MDX and I've always had superior customer service in both sales and service. This service call was for a transmission issue I experienced in Los Angeles. The Tustin dealer were nice More

by Shanetalbot1774
Recommend Dealer
Yes

Other Employees Tagged: James Duggan

Apr 09, 2026

Key Acura of Reno responded

Thank you for returning for service on your fourth Acura MDX. We’re pleased James and our team diagnosed the transmission issue swiftly, arranged a loaner, and completed the repair within 48 hours. Your continued loyalty means a great deal, and we look forward to welcoming you back. Experience the Key Difference

April 08, 2026

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James Duggan is great and very thorough explaining things. Great experience for the first time it with Acura service More

by hondalover
Recommend Dealer
Yes

Other Employees Tagged: James Duggan

Apr 08, 2026

Key Acura of Reno responded

Hello, we appreciate your feedback about your first Acura service visit. We’re glad James was able to explain everything thoroughly and make the experience enjoyable. Thank you for trusting us with your Acura and we look forward to serving you again. Experience the Key Difference

April 04, 2026

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Quick, reliable, trusting service! And they are always able to accommodate me last minute since I travel from a distance. More

by gparrish111
Recommend Dealer
Yes

Other Employees Tagged: James Duggan

March 21, 2026

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Employee Rating

?? James is always polite, helpful, and efficient. Service is quick but very thorough and the waiting area is pleasant. More

by Clark.Marthe
Recommend Dealer
Yes

Other Employees Tagged: James Duggan

March 18, 2026

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Employee Rating

An excellent dealership that consistently takes care of me and my family, whether it’s resolving issues or providing general support. I wouldn’t consider going anywhere else—10/10 to the entire staff. More

by DIAZDUSTIN0908
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cody Zimmerman, Fred Combs , Ethan Dillard, Brian Robinson

February 14, 2026

Dealership Rating
Employee Rating

Very professional No No No I don't want to say anymore. Enough is enough Bye More

by Jetrejo13
Recommend Dealer
Yes

Other Employees Tagged: James Duggan

January 28, 2026

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Employee Rating

They help me out of a bad spot on another car I had. They were friendly and treated me like family. More

by SBEVILLE0
Recommend Dealer
Yes

Other Employees Tagged: James Duggan

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